saksfifthavenue.com Reviews
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1.1 / 5
Average user rating
1090
Total reviews
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saksfifthavenue.com Reviews
Read real experiences from customers of saksfifthavenue.com.
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Anita Kaplan
March 22, 2026
Don't Trust Saks Or The Prices On The Website
I ordered an Este Lauder foundation product on the Saks website. I paid $52.00 plus shipping. When the product arrived, it had a price tag on it of $30.99. I called customer service and asked they to explain the discrepancy They did not have an explanation, and the representative said that Saks would nor adjust the price to meet the price on the product. The representative said that I could return it, but I would need to pay a return shipping charge. The representative was very rude. I certainly will not be shopping at Saks in the future....dishonest and poor customer service
Aisha S
March 21, 2026
Dissatisfied
Polite, but very disappointing service. I had called about a coat and was told the medium I wanted was sold out. I had already tried the small size and was fine with it, but I wanted a little more room. Instead of proactively offering the small or another available size in the back, the associate seemed fixated on the sold-out medium and almost let me leave without helping me at all. There was clearly a solution, yet I had to insist just to get it, and they didn't even offer an additional discount on top of the 25% off for the inconvenience. It felt like she didn't really want me to have the coat, which was frustrating. Politeness is nice, but proactive, reliable service is what makes shopping a good experience-and it was lacking here. — SAM women’s outerwear dept.
Ven Venson
March 19, 2026
Horrible
Horrible. Will never buy from them again. Overseas telephone customer support rude. Made return extraordinarily difficult.
Ileana
March 14, 2026
No customer care, employers they don’t have any business education.
I bought a a pair of sneakers Roberto Cavalli. I know the stores are closing and they have a big sale. I was in the hurry and I believe in the ticket say 7 1/2 in the box to and I bought it. I don’t try because it was after work and I want to get to my house when I get home. I try and was too small. I can back to the store and I wanna change for another side and they tell me it was the final sales and they can do anything. They are very rude. They laugh on my face because I say I don’t want the shoes because they are not my sigh and it was 37 1/2. I have many European shoes I never I see half size so I need a size 38 .That’s why I believe they closing stores. They did a horrible customer care.
Lacey Sears
March 9, 2026
Horrible customer service at Saks
Horrible customer service at Saks. They are selling items in UK sizing on the US site and won’t exchange! Waste of money!! Will never shop there again
George
March 5, 2026
Blue Polo slacks sold as 32x32
Blue Polo slacks sold as 32x32. I own another pair in green marked 32x30. Without trying them on, sent the blue pair to have the inseam altered to 30" like the green. Upon trying on the blue ones, the 32" waist didn't come close to fitting. The green 32" waist fit fine. I buttoned both pair identically without wearing and superimposed the blue pair over the green and there was clearly an inch more of overall waist fabric on the green ones. The blue ones were clearly marked wrong and now I'm stuck with them. Saks has been going downhill for years, selling seconds to customers and super-inflating the prices of everything. I hope American Express offloads them on their Platinum Card Benefit b/c Saks sucks. $115 for pants that I basically have to be anorexic to wear. Thanks Saks...hope Chapter 7 isn't far away....heard the newest CEO bailed after only a few weeks. Yeah, you got your act together.
Ebongue sonny
February 14, 2026
I’m so disappointed about this store…
I’m so disappointed about this store the item arrived wrinkle like someone else already worn it and drop it somewhere on the floor. No fold, no price tag? Saks Fifth Avenue I believe you can do better.
Pat
February 14, 2026
I purchased a pair of Dior sunglasses…
I purchased a pair of Dior sunglasses that were $490. I was super excited to receive them. The shipping was great! They got here quick in just three days! Unfortunately it looks like they just grabbed them off the shelve at a store. My $500 dollar sunglasses were used!! Very disappointing. The sunglasses themselves are amazing but I can’t believe they are used. VERY SAD CUSTOMER. I wish I could upload pictures of this.
customer
February 10, 2026
The absolute worst customer service I…
The absolute worst customer service I have ever experienced! Do not order from them ever!!
Erica Vollaro
February 10, 2026
I never received my order
I never received my order. the customer service representative was extremely rude and unhelpful and asked me if I wanted him waves magic wand. They will not send me a new item or issue a refund because FedEx claims they delivered it. However, my camera does not show FedEx delivering any package on that date and time. Even asked my neighbors to check their cameras and they said there was no truck in our court at that time. I even sent this evidence to Saks and they’re still not taking action with this issue. My next step is making a report to the BBB and filing a police report.
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