safelite.com Reviews
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Join 1,064+ users reviewing Safelite AutoGlass. Read verified ratings and real customer experiences on safelite.com before you order.
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1.6 / 5
Average user rating
1064
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for safelite.com.
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safelite.com Reviews
Read real experiences from customers of safelite.com.
Brands may not incentivize or pay to hide reviews.
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Peggy R.
April 1, 2026
CAN'T CONTACT, CAN'T CALL, CAN'T EMAIL
I am just sorry I have to give them any stars at all. The service wasn't that bad but they couldn't finish recalibrating it - missing a part so I had to reschedule for two weeks out because I work out of town. I was told only 2 unimportant features would be out but in reality I don't have cruise control, a very big deal since I drive for work. What I really hate is that you can't speak to a human being and you can't email the company or contact them in any way. It's INSANE! I've never dealt with a company that won't allow any contact AT ALL. NONE. So now if I want to tell this shop that the cruise is also out so maybe they need a different or additional part to repair it in two weeks, I have to drive another 30-40 minutes in heavy traffic. I WILL NEVER USE SAFE-LITE AGAIN. Do yourself a favor and use a local company.
Photography
April 1, 2026
Total Scam
Total Scam. They replaced my windshield. Within a few months I had a crack on my windshield spreading out. The lifetime warranty doesn't mean anything. The lifetime doesn't cover over 20 causes listing on their website. And why would I want more of the same garbage. 💩
MTN
April 1, 2026
My technician Jean Carlo
My technician Jean Carlo, did excellent work everything was done professionally! Thank you again for the great customer service! Camaro
Mr. Jones
March 31, 2026
Upselling scam
Had safelite windshield repair come out to repair a small chip in my windshield. A simple chip with no radiating cracks or gouges. The technician completed the repair and said no driving for a couple of hours and no car wash for a week. Truck didn't move for several days. About three weeks later, washed the windshield and some plastic came off around the repair and there was a hole in the chip. Called safelite for warranty repairs (warranted for the life of the truck) and they told me that they couldn't redo the repair and my only option was to buy a new windshield! So, their technician did a faulty repair and my only recourse was for me to purchase a new windshield from them. An interesting way to upsell to a very expensive windshield caused by a defective repair done by them. Searching through the internet reveals that this unethical method of upselling is not uncommon, but I thought using a nationally recognized company like Safelite rather than a small local shop would eliminate that worry.
betty
March 29, 2026
Great company great work done.
I made a appointment they came to my job while i was working . Joseph was the gentleman he was very professional. He explained the after care.. I will use them again if needed. I gave them a 5 star for such great work .
Hewitt Lewis
March 28, 2026
great service
if i was to say that the service was not great that statement would not be true because the service was proform great, the servieman proform the service like a pro
MIGUEL ANTONIO RIBO FONSECA
March 27, 2026
Good and Fast,Well done!!
My experience was great.It was made on time.It was fast and a great job.Ernesto did a great job.Very professional and very clean.Congratulations!!.Thanks!!
Doyt Steele
March 27, 2026
Wanted to talk with a real person
Wanted to talk with a real person at the Lodi, Ca location. Instead got the computer run around and got a rep from their call center. Simple windshield replacement no sensors or electrical involved. They tried to "up sell" me on a lot of stuff I did not need and was quoted over $500.00! Used a family-owned shop in Stockton Ca. and paid $283.00 Used Safelite on a replacement a few years back... WILL NEVER USE THEM AGAIN!!!
RM
March 26, 2026
I was an insurance broker many years…
I was an insurance broker many years ago in the 80s an 90s and we used Safelite and really never had an issue. Today was the first time I used Safelite for my daughter's car and process was flawless. They came on time and did what was requested. They actually went to my daughter's job location on site and completed it. Thank you. We have a great pic of her windshield replaced and Safelite truck in the background how can I upload this pic?
Terrena Butenschoen
March 25, 2026
Check the repair warranty first!
Be mindful of Safelite's insufficient warranty on it's windshield repairs. It does not incentivize Safelite to use reasonable care when making repairs because they will only apply credit toward a full replacement if it fails. I had a small crack/chip in my windshield. I was referred to Safelite from my insurance provider through its app. It was easy to schedule a repair that would be "no cost" to me. The tech came out the same day. He advised me that the crack may get bigger due to the repair. It did-- it went from a half-inch to about 2 inches, but he advised me it was "stable." 2 days later, the crack went to 10 inches. Now it's 2 feet in total. I consulted Safelite about the failed repair and was told that sometimes "it happens" but they would credit me the initial repair cost toward a total replacement, a credit of $85. It costs almost $700 to replace this windshield. I've had a few crack repairs done and never had an issue like this. How do I know it wasn't due to negligent repair? Its possible the tech didn't do it correctly, and now I'm spending $700 instead of $85. Safelite refused any correction beyond applying an $85 credit toward the full replacement. Use caution in selecting a provider by looking at its warranty FIRST. In my opinion, the warranty on the work is a good indicator of the quality of the service.
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