ruzeshoes.com Reviews
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2.1 / 5
Average user rating
49
Total reviews
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ruzeshoes.com Reviews
Read real experiences from customers of ruzeshoes.com.
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Laurence Sax
March 8, 2026
So terrible
So terrible, please do not buy from them. Shoes were not as described and it is IMPOSSIBLE to contact them.
Rick D
February 27, 2026
Ruze Shoes refuses to honor paid "Return Care" protection on Mystery Box
I recently made my first purchase with Ruze Shoes, and while I liked the selection provided in their Mystery Box, the experience has been a total failure in customer service.The Sizing Issue: The sizing is completely inconsistent with industry standards. I am a consistent size 9.5 in Nike, Reebok, Adidas, Saucony, and Puma, yet the 9.5 shoes Ruze sent are massive—closer to a size 10.5. I cannot wear a single pair.The Broken Promise of "Return Care": Knowing a mystery box is a "final sale" risk, I proactively purchased the AfterShip Return Care add-on at checkout. Ruze’s own website explicitly states that "AfterShip Protection offers return care for customers." Despite this, Ruze refused to honor an exchange for a size 9.The Policy Violation: When I reached out for help, they essentially said "too bad" and retroactively refunded the $5 protection fee to avoid honoring the service. This is a direct violation of AfterShip’s own terms, which state that once an order is marked as fulfilled, the protection is active and non-refundable. Ruze Shoes is selling a protection service they have no intention of providing, effectively taking customer money for "coverage" that they block in their system the moment you actually need it.Conclusion: I wasn't asking for my money back; I was asking to be a customer and swap for a size that fits. Instead, Ruze chose to void a paid service contract to avoid a simple exchange. First-time buyers beware: their "Return Care" is a phantom service that won't protect you if the product they send is unwearable.UPDATE — March 5, 2026: Ruze Shoes replied to this review 3 days ago promising to "be in touch soon" to find a solution. As of today, I have received zero communication from them. It appears the public response was purely for optics, as they still have not addressed the fact that they charged me for "Return Care" protection and then retroactively refunded it to avoid honoring an exchange. Their "dedication to a solution" remains invisible.
Ellen
February 26, 2026
I purchased $260 Bed Stu boots from Ruze
I purchased $260 Bed Stu boots. On the day of planned delivery Ontrak (Ruze’s delivery agent) said delivery was failed, couldn’t find address?! Then no contact for 2 days. Ruze told me to contact Ontrak. Ruze has no concern once the boots leave their facility. BUYER BEWARE. That is irresponsible on their part. Don’t Gamble with Ruze or is it Ruseor is it Rude.
Raymund
February 22, 2026
I'm a regular customer and love all the deals!
I'm a regular customer and love all the deals!I've ordered from this store 3 times and all went smoothly, all shoes as described on the website. If you visit the website often enough you will get excellent deals from branded quality shoes! I may get addicted to this store as there's too many good deals to be had. I highly recommend this store. Huge plus is the free postage and EXCELLENT customer service!!!
RTK
February 17, 2026
So far so good.
I have purchased 5 pairs of shoes from RUZE over the past two years. All of the shoes were as described on their website. They were shipped within 24 hours and I received them at my house within 3 days of when I ordered them. If I need more information on a product I can call RUZE and a real live person answers the phone to answer my question.
Chelsey Schafer
February 7, 2026
BUYER BEWARE!!! DO NOT BUY FROM THEM
I only gave it a 1 star because I couldnt give it a no star rating.. but buyer beware!!! I ordered boots for my boyfriend 3 weeks ago and the date they were supposed to be here was 5 days ago..theb I get an email from the company stating that they will be arriving by 9pm yesterday..wrong again I have yet to recieve the boots..To top it all off I emailed the company amd the emailed email back with a tracking number thats it.. no apology, nothing explaining what happened, no discount or refund options. Nope just a straight tracking number to track where the boots are.. no help at all bc I knw where they are.. they arnt at my house. I sent a 2nd email demanding my refund well see what happens now. But trust and believe me when I say stay away.. go somewhere else spend the extra money bc this is a scam or something.
Iain
January 26, 2026
Would rate 0 stars if I could
Would rate 0 stars if I could. Ordered shoes through eBay and was sent a balaclava instead. 3 days of trying to contact them with zero response and eBay not getting involved. Scam company. AVOID!
Frank from NC
December 23, 2025
Good shopping site, terrible shipping service
Good shopping site. Terrible partner used for delivery. The USPS, FedEx and UPS all can find my home in a neighborhood that's 18 months old. Ontrac claimed my address was "incomplete" when it's own software or GPS is outdated. After I gave Ontrac an alternative address, my shoes arrived 21 days after shipping. Ontrac, owned by Lasership, is terrible.
Scott
December 2, 2025
Scam Company
False advertisement of products. Listings say leather when they are all man-made materials. Incorrect brand listed on items. Canceled orders yet items still listed as available on website. terrible slow customer service response. Scammers that try to keep your money instead of processing a return.Update to initial review. Company responds indicating they will reach out to resolve any issues. Another lie and scam. There has been no reach out or solution of any kind to their scamming model.
christa converse
November 27, 2025
Not even 1 star I ordered boots for my…
Not even 1 star I ordered boots for my sonSaid delivered but picture they took is not my house by a shipping vendor no one has ever heard ofI contacted ruze they said oh well sorry do not buy from them because they could care less if u got the item just that you paid for it
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