runnersneed.com Reviews
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3.3 / 5
Average user rating
759
Total reviews
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runnersneed.com Reviews
Read real experiences from customers of runnersneed.com.
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Consumer
April 13, 2026
A great shopping experience with…
A great shopping experience with excellent shop floor service!
PS
April 10, 2026
Used shoes delivered
I ordered running shoes online from Runners Need. The shoes obviously were used when they arrived. I had to visit their shop to return. However, the substantial online delivery charge wasn't refunded, which they should have, as it was their fault. Plus, my cost to go to their shop and 2 hours spent in the process.Avoid ordering online from them.
Gordon L
April 10, 2026
Fast and easy
Quick to find & buy. Delivery within 48 hours - thanks for a seamless process
Lisa Taylor
April 6, 2026
Sent me dirty, hairy, second hand shoes and then refused to communicate.
I bought two pairs of trainers on sale. Firstly, the delivery was delayed, but that happens sometimes. Then, when the shoes were delivered, one pair were clearly second hand/had been worn as the soles were marked and there was hair and dirt inside the shoe. I tried to contact Runners Need four times at various email addresses with pictures from 28th March to 2nd April and received no response. It was only when I threatened a chargeback with my bank that they eventually responded. They offered a return and refund or £10 off (this was on a £130 pair of trainers, on sale at £99), which I felt was poor for having delivered me a pair of trainers with someone else's hair in them.I asked for a return and an exchange for the same shoes, size and colour, at the sale price, highlighting that this was showing as low in stock on the website so asking for this to be done quickly so I didn't miss out on the sale price. I've still not heard back. The shoes are now out of stock on their website, so I assume I have missed out due to the severe delays in response time.I won't use Runners Need again, just not worth it for the poor service.
j avery
April 3, 2026
Great purchase at Mercer St Covent…
Great purchase at Mercer St Covent Garden. Kenzie was so nice, knowledgeable and really helpful in making the choice of running shoes plus insoles which I hadn’t considered before. As a novice this help is hugely valuable in what can be a confusing and risky choice on injury. A definite recommendation to visit
K moulton
April 1, 2026
Runners Need in Camden were great
Runners Need in Camden were great. The gait analysis was helpful and I was helped for over an hour to find the right trainers. The assistant was patient, knowledgeable and I didn't feel pressured.
Silvia
April 1, 2026
Great help and knowledge!
Ting helped me, I’m so so pleased I came into the store! She did my gait on the treadmill (which I didn’t know they did), recommended a different shoe, and in 2 sizes bigger than what I had asked for when I came in, and taught me so much about how to tie laces and totally different socks to help me run my first marathon. Would highly recommend her over and over again! Thank you!
Binu S
March 31, 2026
I placed my order 7 days ago and still…
I placed my order 7 days ago and still not received the package. I paid extra for delivery but it's more than a week and no sign of my purchased item and no communication…
Sarah
March 30, 2026
Paid £15 gait analysis results not to be sent
Paid £15 for a gait analysis to never receive the results. Have emailed twice with no response. Called the store I went to and they said they could not help further. I would like to either receive my results or a refund of the £15.
Alessandro Ramazzotti
March 30, 2026
Order never arrived, customer service completely unresponsive
I placed an order on a Sunday, paying for next-day delivery. One week later, the parcel has still not arrived.What has made this experience truly disappointing is the utter lack of response from Runners Need: I sent two emails — no reply. I tried the live chat — nobody picked up the thread. It is as though the customer simply does not exist once the payment has gone through.I have shopped with running specialists before and I am well aware that occasional delays happen. What is not acceptable is the silence. A simple acknowledgement would have gone a long way.As things stand, I am actively considering raising this with a consumer protection association or the relevant authorities, as I appear to have no other avenue left.I would genuinely welcome a resolution and I am open to updating this review should Runners Need choose to engage. Until then, I cannot in good conscience recommend this retailer.
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