rugsusa.com Reviews
Visit websiteWe independently review everything we recommend. When you buy through our links, we may earn a commission. As an Amazon Associate we earn from qualifying purchases. Learn more ›
Don't have Amazon Prime? Students can get a free 6-Month Amazon Prime trial with free 2-day shipping, unlimited video streaming & more.
If you're not a student, there's also free 30-day trial of Prime.
Join 6,566+ users reviewing Rugs USA. Read verified ratings and real customer experiences on rugsusa.com before you order.
Related articles
3.9 / 5
Average user rating
6566
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for rugsusa.com.
Brands may not incentivize or pay to hide reviews.
rugsusa.com Reviews
Read real experiences from customers of rugsusa.com.
Brands may not incentivize or pay to hide reviews.
Write a Review
Please sign in to leave a review for this product.
Swatters
April 12, 2026
Rug quality is garbage
Rug quality is garbage. The price definitely reflects the brand value. Less than 3 months after receiving, it is starting to fall apart across the width of 8x10. We are 2 seniors in the house so not a high traffic area. It’s past the 30 day return date, so no help whatsoever from the company. When it was delivered it was crunched up in a plastic bag. Looked like it could have been a return. Don’t waste your money.
DD
March 21, 2026
Ridiculous return charge
They should advertise Bright and bold on their home page that any return or exchange for even gift cards costs you $15 dollars. See how many orders they get then. This is ridiculous and I have never encountered something so unreasonable.Usually companies offer you more if you just exchange. My return is less than 50 bucks it’s not even a rug it’s a small 4x6 rug pad.
Steph C
March 4, 2026
Worst customer service I ever encountered
Contacted support for help with a delivery issue. The item was backordered and arrived while I was out of town. Their rep gave me WRONG information. They put a hold on the package based on their own incorrect advice, which was that someone with a different address could pick up my package with a letter of authorization...FedEx said absolutely not. And it would be returned to sender before my return.When I explained their mistake, the next rep told me the hold couldn't be reversed. I was now in a WORSE position than if I'd never contacted RugsUSA support at all.Had to get angry before anyone would escalate. Nothing came of it. Then they offered me 25% off my next order as "consolation." Is that some kind of joke?? as if I'd ever order from them again.Insane policies that don't help anyone. Zero accountability for their own errors. I advise to steer clear.Edit: I received my package but it was no thanks to your customer sevice. I sent a friend in person to the holding location to explain the situation, and they are the ones who agreed to extend the hold.
kelly
February 18, 2026
worst experience
worst experience. Took hours to get them to return rugs that came crammed in one box, color was different then website, did not look the same and they wanted $55.00 to return which was 1/3 of the order total. Customer service is a joke. Buy at your own risk knowing you don't get what you pay for and the 30 day return policy comes with a lot of restrictions.
Ricky Liss
February 10, 2026
Awful rug
Awful rug, cheap and actually dangerous like walking on a sheet of ice with socks. And the return process is frustrating. I hated dealing with the customer representative. It’s a bad company with bad product.
Desiree
January 17, 2026
Return Policy on Website is not Correct
They don't go by the return policy LISTED ON THEIR WEBSITE. They charge you a return fee based on the cost of the item or the number of items you are returns. I called and asked about it and all I got was a "sorry". I will not be buying from them ever again!
K Len
January 6, 2026
Wow, exceeded my expectations!
Wow. I researched several sites before placing an order with Rugs USA recently, Dec. 2026. I loved being able to view the rugs in different rooms of our house. That was a major selling point. They were having a huge sale and I ordered a beautiful rug for $200, retail of $800. It shipped within 2 days. I had some issues with Ontrac, but received it 4 days from purchase. I just ordered another rug last night AND they shipped next day with fed ex shipping this time as I had emailed with concerns over ontrac, which is awful in our area. I’ve never seen such fast service. Rugs USA is my go to now. We may replace all of the rugs in our house! Great company! Highly recommend.
North Carolina Family
January 1, 2026
They Charge For An Exchange After Their Own Error
Purchased a large, simple, single-color textured rug. Received a completely different rug, wrong in every way: size, multi-colored, busy patterned, poor quality. They are charging $35 to exchange it even though they acknowledge it is their mistake. Then we had to pay $25 to box it so Fedex would accept it with the return label. (It didn't arrive in a box, it arrived in plastic wrap but has to be returned in a box?) Poor return/exchange policy for their error. Buyer beware. Do not recommend as this lacks complete common sense and fair, decent business practice. They simply do not value customers and could care less if you ever purchase from them again.
Teresa Klarfeld
December 24, 2025
Horrible customer service no response…
Horrible customer service no response for any issues!! Shipping problems are just a website run around with no way to address ANY issue! RugsUSA Company does not respond and when calling they kept dropping my calls! Buyer Beware!
Lori Morain
December 20, 2025
Defective rugs
I’m a designer and order 2 - 10x13 rugs. Both showed up defective with white spots that did not get dyed with any color. I emailed with photos and called their response was no response be sure they are to busy with the holidays coming up. Both rugs were for a client to match ordered furniture. I can assure you I will never recommend to a client ever again, there are to many other better companies.
Popular Searches
Best Products
Categories
© 2026 RetailCoupons.com. All rights reserved. Time Zone: Pacific Time (US & Canada).