ruggable.com Reviews
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2.9 / 5
Average user rating
784
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for ruggable.com.
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ruggable.com Reviews
Read real experiences from customers of ruggable.com.
Brands may not incentivize or pay to hide reviews.
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Angela Crea
March 6, 2026
Poor Quality
The rug was a very poor quality for the price, the corners were not square and looked very funky and cheap and the edges were unraveling. The bottom "grip" didn't work at all and it slid around on the floor. I was able to return it, but had to pay a $10 fee.
LAURENCE P HEGARTY
February 26, 2026
Read the fine print in every item description - deceptive.
I had bought some rugs previously and was happy, so much so that I had recommended the company to several people. I noticed that they had started to sell throw pillows designed by Jonathan Adler and decided to buy some. Reading the description of a large pillow I noted that it included the insert, I added it to my cart and then scrolled through the site adding 4 additional pillows, all by the same designer, all at a similar price point.When the order arrived, only 1 of the pillows included an insert??? I contacted the company and was told that indeed only 1 pillow included an insert. I expressed my unhappiness (it felt deceptive, kind of a bait and switch) and asked them to send me inserts, even offering to pay for the shipping. After talking to 2 different people it was like talking to a brick wall or an AI robot - zero customer service, just script readers. No inserts would be sent and my only choice was to send the items back. I have spend $1000's with ruggable but no exceptions to the script. This experience has definitely lowered my opinion of this company, I will never recommend them again.
Lisa
February 24, 2026
I have purchased rugs from them three…
I have purchased rugs from them three times. They are always gorgeous, exactly as pictured, and are easy to wash and keep clean as promised. Plan to stay a loyal customer.
Nadeem Shaikh
February 20, 2026
Didn't wash well
Didn't wash well. Stains still in it. Not convenient
Will Yau
February 4, 2026
I wished it worked out
I wished it worked out. The concept it great.But, the pad that the rug sit on very quickly would degrade and lots and lots of particles would come off as you remove the rug. Also, you really need to see it in person before you decide if it’s right for you. The rug being so thin felt cheap (I get its not and done well, but felt like it)
P. Kostenko
December 31, 2025
Refused to honor price adjustment policy
The merchant refused to honor the 7-day price adjustment policy due to a small discount already applied to the product. They had a point system that was discontinued. They forced you to use the remaining discounts of $5-10, vs giving you an actual price adjustment of 30%—poor customer service.
Hope McCormick
December 28, 2025
I have had 3 large ruggable area rugs…
I have had 3 large ruggable area rugs for barely 2 years now. My main complaint is that although they are washable, the quality of the rubber pad is very low. After 1 year (conveniently just out of warranty) the little fibers of the Velcro have started to break down, now when I lift the rugs from their base pads I get 2 vacuum bags full of these little black pieces of black plastic. It makes an ungodly mess. I first vacuum the top of the rug, then the under side, then the rubber base to get as much of these little peices of plastic, then the whole floor around the rug and the path to the washer because the black sand gets EVERYWHERE. Along with having to clean my washer and filter after running them through. It’s such a laborious process that although I’d love to clean my rugs once a month I really only do it every 6 months. For the price I paid for multiple large rugs I would have expected them to last longer than 2 years. I plan to through them away soon, get some old fashioned standard rugs and buy a carpet cleaner. It honestly sounds like less work at this point.
Anne Herrington
December 21, 2025
I was never able to talk to a real live…
I was never able to talk to a real live person. I tried multiple ways and all I got was a computer. I gave up and returned the extremely skinny rug with I had just received.I have really enjoyed their plush rugs with thick pads. I was trying to get another one. This seems to no longer exist. The skinny ones that are available now are useless.
Jaylene Wallace
December 9, 2025
Curly, but washable.
Designs are fun. The rugs are low pile and thinner than non-washable, but fine for under the dining room table. Washes well, but I have to goto a laundromat with a high capacity machine. My issue is I bought a round 8’ diameter rug about three years ago and the edges in high traffic areas curled up permanently within a year. Also, there is a wear mark all around the circumference where the edge of the rug pad ends.
Julie
November 30, 2025
Be careful what you buy
After ordering two rugs shipped together in one box the rugs didn’t work for me. When doing the return of said rugs it required each rug to be sent back separately which resulted in having to find another box, and the shipping cost of each rug. So, of course, the refund was less because of shipping two items back. They failed to impress me on every aspect and now will never purchase from them again.
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