rugdoctor.com Reviews
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2.8 / 5
Average user rating
21862
Total reviews
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rugdoctor.com Reviews
Read real experiences from customers of rugdoctor.com.
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Client from Chadderton
March 27, 2026
The f***ing Rug Doctor experience
The Rug Doctor experience started badly. The locker allocated at our local Asda store was empty but in any case the given code did not open the locker. After a trial of a phone call to the 0800 number I got through to someone who gave me a new code for a different locker - it didn’t work. They talked me through resetting the lock and then gave me a new code which eventually did work. With some difficulty I got the machine to the car, it wouldn’t easily fit in the boot. I found it very heavy and awkward to lift, I laid it on its side to get it home. It leaked a load of crap all over the boot of my new car - I spent an hour cleaning the boot.I wanted to start upstairs but had difficulty carrying it upstairs, very heavy and awkward and no handles. Cleaned upstairs OK ish, a bit too wet.The tool that I paid extra for to clean the stairs didn’t work - I note that other commentators make the same point.The machine cleaned downstairs OK ish a bit wet. The cleaning fluid is very expensive - looks and smells like old fashioned 1001 that used to clean a big, big carpet for less than half-a-crown. I would not recommend Rug Doctor, look for an alternative
Amy
March 10, 2026
Disappointed.
Disappointed.Collected the machine from Tesco. Easy collection. The machine was not clean and full of dirty water from the previous customer! It was hard to bring home due to the weight of the water in the machine.The hand device to clean mattress was also dodgy and did not work properly. When I called the customer service number they advised the machine I was using was old.Overall disappointed and would not recommend.
M Stewart
March 7, 2026
Rented from Lochgilphead co-op - good
Rented this from Lochgilphead co-op. It was perfectly clean and in good order. It was a bit heavy to get in and out of the car, but help was offered. Did a good job (has used general spot stain remover first) . Think your other reviewers have been unlucky, or you need to remind your franchises that they must ensure machines are returned clean or charged for cleaning.
Hollie McHugh
March 2, 2026
Awful, don’t hire
Awful. Filthy machine with chunks of dog hair all over it, Smelly & dirty. Couldn’t bring myself to even use it & just brought it back to the shop. Don’t hire these. They are disgusting.
Lyndsay Smith
February 16, 2026
Kiara
I called customer services in a panic as I had to extend my hire. Kiara was really friendly, empathic and helpful. I really appreciated her kindness in a stressful situation
Empe
February 13, 2026
Worse than useless
Worse than useless - ruined a rug and left a terrible smell on the upholstery I was cleaning. Save yourself the hassle and get a professional to do it if you can
rayc
February 8, 2026
Machine was filthy .. 🤮
Just picked up a machine ! Yuk , and on the top of the machine , it has a sticker saying I will be charged for cleaning! It was filthy? Why did I pay for a machine that needed cleaning??I wish I could up load photos to my review! I got the worse off and reluctantly cleaned my carpet , no word of a lie , the machine was actually cleaner , cleaning my carpets.. 😳 so where did all that crap go to . . Yup on my carpet 🤮 tried to email and phone them , but they are not opened at weekends? Tomorrow I am going to ring and complain ! There is some one with alopecia , walking around and I have their hair on my carpet! 🤮 and I'm not sure what the sticking substance was ...
Kristina Litvinova
January 27, 2026
The machine hired did not work properly…
The machine hired did not work properly and was dirty. Once theres a problem - no one bothered to deal with it. Crap customer service.
Sun Shine
January 17, 2026
Rug doctor is a joke it's not working…
Rug doctor is a joke it's not working please keep your money.
LYNSEY
December 23, 2025
Ordered a rug doctor machine from asda
Ordered a rug doctor machine from asda, booked for 48 hours, when arriving home to start the process opened the tank compartment and it stunknof feeces, honestly can not say this was not poop, the machine compartment was absolutely stinking, the hose when unwrapped first dripped brown stinking liquid all over our floor, turns out that was also feeces/poop... washed out as well as I could as not to be blamed for this, machine was not even used due to this as I didn't want someone else poop all over my beautiful home more than it was already.... absolutely disgusting, think the company need to sort this out by either hiring direct from themselves instead of asda or anywhere else, this is a huge safety health concern, I now have the shits pouring out of me also my son, it is completely unacceptable, I strongly advise not hiring these machines, buy your own and you will know what it has been used for, called rug doctor customer service man was kimd compassionate and very understanding, obviously return time has been extended to a much later date to return the machine, a free use token was offered but I could not accept as I will never use rug doctor again, firat and last time even hiring one, company is issuing a full refund, but we are now stuck with having the shits due to some dirty vulgar person returning this machine full of feeces/poop/shit 🤢🤮💩
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