royalmint.com Reviews
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Join 3,113+ users reviewing The Royal Mint. Read verified ratings and real customer experiences on royalmint.com before you order.
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3.6 / 5
Average user rating
3113
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for royalmint.com.
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royalmint.com Reviews
Read real experiences from customers of royalmint.com.
Brands may not incentivize or pay to hide reviews.
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Jim Hatfield
April 14, 2026
My Spice Girls collectable coin is…
My Spice Girls collectable coin is bright and 'minty'. I will treasure it always, just like I do their delicious music.
Val Horton
April 13, 2026
Winnie Pooh
The coin was great quality and delivered quickly also nice collection when complete for my new grandchild
Master Moores
April 13, 2026
Very easy to navigate and monitor!
Very easy to navigate and monitor!
Allan Murphy
April 13, 2026
Excellent value and condition
Excellent value and condition. A real investment
Mr Andrew Martin
April 13, 2026
Great choice of products
Great choice of products. Good communication and quick delivery. I shall be buying from them again.
Stuart
April 13, 2026
Head of Customer Service can't even meet own standards
Without access to online account for 5 months as a result of their IT issues, repeatedly failed to fix. No proactive apologies/gestures to those affected. In excess of 2 hours spent on phone to call staff. Escalated to Head of Customer Services along with an additional complaint about poor experience of attempting to sell bullion, without reply. Head of Customer Service eventually responded only after I sent a further recorded letter by post to HQ. Admitted to failing to meet her own Company Service Standards in timeliness. The response was inadequate and did nothing to address my inconvenience. My prior suggestion of a goodwill gesture ignored, my further reply is as yet unanswered. Royal Mint falsely advertise an "Instant Quote" on their sales page - took 5 working days in my case. Not fit for purpose. They acknowledge the need to review use of the word "Instant" but continue to use a demonstrably false term anyway. Something is deeply broken within the Royal Mint systems and processes. A sorry does not cut it against such inconvenience, especially when your Head of Customer Service compounds the matter by failing to meet own standards (by wide margin). No value/recognition of custom of over 7 years.
Diana B
April 13, 2026
For my adult son's collection
I ordered 4 coins for my adult son's collection, and they came very quickly. I was impressed by the efficiency, and the artwork and packaging of each coin, and I am sure he will be very pleased on his birthday!
nicholas hughes
April 13, 2026
Great Engravers Damaged Product
Ordered a silver proof coin from the Great Engravers collection and it arrived with visible edge damage and on further inspection, damage on a lot of the milled edging. Its now finding its way back to the RM. With respect, please do not reply with the "sorry this was not up to our usual high standards", because its a broken record and sending out damaged goods seems normal practice these days. Where is the Quality Control process? That is the question I would like answered and why is damage that is obviously visible to the naked eye not picked up? Anyone buying from TRM is 50/50 whether they will get what they expect or have some signs of damage or lack of care. Really very poor service from a company that cannot be trusted to deliver the high quality flawless products they claim.
Viktoriia
April 13, 2026
nice package
nice package. good delivery
Rib
April 12, 2026
Received a faulty coin
I ordered the Penny Drops competition coin.It arrived quickly and is beautiful except that the edge of the coin is unfinished and rough.It should have text embossed which is one of the clues to the puzzle.Very disappointed, not really the quality expected from a Royal Mint.I'm sure I could have returned it for exchange but I would have missed the deadline for entry.Perhaps the faulty coin will be valuable in the future!
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