royalcanin.com Reviews
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4.2 / 5
Average user rating
4809
Total reviews
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royalcanin.com Reviews
Read real experiences from customers of royalcanin.com.
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Beth Taylor
March 18, 2026
Awful
Awful! I’ve been a customer for 20 years of RC for all my pets, as has my family. My 14 year old diabetic dog is now without his food because they’re changing it to a different formula. And the only advice is change over to the new one gradually (can’t, as I have none of his old food left) or ‘speak to your vet for extra monitoring’. Surely a company who should care about their customer and their pets would have done this gradually with notice so that people could introduce the new food gradually, especially when it’s for diabetic pets! There should’ve been a collaboration with online retailers like pets at home, animed, pet drugs online etc where a warning that this food will be discontinued so prepare for the new different version! I will never use RC again. Absolutely terrible. Fuming that I just got referred to my vet for extra monitoring!
Helen Keenan
March 13, 2026
Royal Canin - royal treatment
They have a kitten club that my cat's breeder had codes for. This gets me a free bag of food, and 40% off the next 2 purchases from Petbarn. BUT I entered my address wrong and the food went to Queensland. When I tried to get Australia Post to redirect it (!!!) they wouldn't. So I rang Royal Canin and they were happy to send me another bag, to the right address.
Car
March 6, 2026
Love the food haye their website…
Love the food haye their website ordering is too complicated
Travis Hilaire
March 5, 2026
The delivery was on time and the way it…
The delivery was on time and the way it was package. And the quality of service, Can't complain.
Mauricio Nava
March 5, 2026
I was at home the whole day
I was at home the whole day. Even received some packages from Amazon. Now I found out that my order was delivered somewhere else
Jeff Arnold
February 17, 2026
Package Arrived Fine
The package arrived fine and was actually delivered to my house this time (the last delivery, the delivery person opted to drop it off at an inconvenient drop location versus bringing it to my house). And the bag of cat kibble arrived in perfect condition.
Matt Son of Matt
February 14, 2026
My food-obsessed labrador ate the Royal…
My food-obsessed labrador ate the Royal Canin anallergenic kibble with gusto first time, but a few minutes later she barfed it up. After that she wouldn't eat it. Just leaves it in the bowl! This is a dog that will eat rotten animal remains given half a chance. I'm mixing it in with a cheaper supermarket brand to try to get rid of it.
Marine de Bailleul
January 30, 2026
Super service
Super service
Bere Hernandez
January 29, 2026
I'm deeply disappointed and frustrated…
I'm deeply disappointed and frustrated with my recent experience with your customer service. My two dogs and I have been loyal customers for five years, and I've purchased at least 140 bags of food in total. I was simply requesting a refund or replacement for one bag that was spoiled.Your phone and email customer support indicated a replacement was not possible, but a refund was approved. They asked me to email documentation photos etc., which I immediately did. A month after that, I hadn't heard back from you so I emailed back, And was told that somehow related to the way your email distribution and case management works, the appropriate team (refunds) had not received the information and to resubmit all documentation again.I did that and then received a response stating that due to policy small print, and since I reported the issue outside of 30 days from the purchase date, I was ineligible for the refund, and they could not help me.I respectfully requested an exception to the policy as I had opened the bag weeks after purchasing it, and since your phone and email representative apparently was unaware of your own policies and misinformed me, and incorrectly set the expectations that the refund was approved, I had to fill out a form and send documentation over TWICE. Again, the response was negative and lacking on your end. Very disappointed and frustrated with this whole ordeal. I thought Royal Canin would value loyal customers a little more.In case it helps and there is something you can do to help me with this situation, here's the case number 09472952.
Catarina Pinheiro
January 27, 2026
Royal Canin Exigent Protein
I have a cat that only eats Royal Canin Exigent Protein and now I am trying to reorder it and come to find out Royal Canin stopped producing all their products from their Exigent line (Protein, Savour, Aroma) that focus on fussy cats, and combined them together to one new product called Fussy... If you know these products are for FUSSY cats, why would you stop producing them?! My cat will NOT eat ANYTHING else and has previously been hospitalised for days for refusing to eat! Almost costing her life and thousands and thousands of pounds. She only survived because of a feeding tube! Even now she struggles to accept the SAME food from a brand new bag, so she will definitely not eat a whole new product, with a new shape, new smell and new taste. I honestly don't know what I am going to do. Even worse, on their product images for their new Fussy food they show how we can get our cats to accept their new food by mixing the old food with new food and increasing it throughout the days, but if it was that easy to get our cats to eat new food why would you even need a fussy line in the first place? Also how am I going to slowly increase the % of new food on my cat's bowl if I can't even buy the old food to slowly get her to eat the new one?! This makes no sense in so many levels. This HORRIBLE decision will cost many cats' lives. The person that thought it was a good idea needs to be fired because they clearly don't understand anything about pets.
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