ritani.com Reviews
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3.2 / 5
Average user rating
584
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for ritani.com.
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ritani.com Reviews
Read real experiences from customers of ritani.com.
Brands may not incentivize or pay to hide reviews.
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William Farrell
March 16, 2026
I ordered a necklace for my wife around…
I ordered a necklace for my wife around the holidays. I was promised delivery by Christmas. Annia from customer service kept me informed and the gift arrived on time. Fast forward to February. The necklace broke near the clasp. Again Annia took care of me. Necklace repaired and returned in one week. My wife adores this necklace and we couldn’t be happier with the quality and service.
LT
January 10, 2026
NOT A DIAMOND NO RESPONSE FROM RITANI
Ring came and the setting was not what was ordered. Took it to a jeweler and a Gemologist inspected it and diamond tested it. NOT a Diamond. over $3000.00 and it is NOT a diamond. Called, emailed. NO response from company. Last email came back undeliverable. Phone number just rings no answer not voice message option. Please people, be VERY careful. This site BEWARE. ****site posted reply to review for me to contact them. I did reach out, numerous times to return and they do not reply. Instead they posted in trustpilot.****
Chantal Benoit
December 23, 2025
Incorrect ring band, but......
I just received my FedEx box from Ritani and was so excited to open it only to find out the order was incorrect. I was very disappointed. I immediately emailed and called. It's the holidays so they sent me to voicemail, but Laura H did call me right back and she was able to get me a return label quickly, and advised she would do her best to expedite my exchange. The mistake turned out to be mine, but the website made it a bit confusing, regardless, Laura helped me and hopefully can get my ring back quickly.
David Ilowitz
December 8, 2025
I bought a diamond for my…
I bought a diamond for my daughter-in-law’s ring. I got great value and an excellent buying experience. The website is great and email notifications keeps me informed every step of the way. I highly recommend Ritani.
Nancyd
November 20, 2025
Excellent in every aspect. A plus
A+This is my third purchases from Ritani. I love my stone and my earrings. Their customer service is excellent. I would not hesitate to shop with them. I highly recommend the quality of the their stones and settings.
Correy Lorenz
October 11, 2025
We bought a Ratani wedding set very…
We bought a Ratani wedding set very expensive with lifetime warranty.We had stones falling out right away and bought it back to the jeweler we bought it through who sent it into Ritani . Rattani ended up recasting the ring due to cracks under the Halo from bad casting.Before they sent the new one back they let the jeweler know there was another bad casting and they would have to recast again and would be another couple weeks.We finally got the ring back and it was beautiful, fast fwd 18 months. More stones falling out and cracks under the Halo. We repeat the process of bringing it to the jeweler we got it through , who sends it back to Ratani .1) Ratani says it’s where and tear now and they won’t warranty it this time.2) Ratani comes back and says that they won’t warranty because the wedding set was soldered ( soldered exactly how it was the first time they warranty it)They also kept are warranty cards that were sent in with the ring.When asked about this, they say we don’t use them anymore. Then also say they never received them with the ring.We have had multiple unbiased jewelers look at the ring after Ratani accused us of damaging it. The jewelers all said BAD CASTING without knowing the background story.I would not recommend this company to anyone who is looking for a reliable ring.
Masood Mokhlis
March 21, 2025
I received the wrong ring size
I received the wrong ring size. When I called to have it sized they wanted to charge me a fee of $65. I instead decided to return the ring due to poor customer support and care for the satisfaction of their customers. Definitely not the luxury experience you’d like when making such a big purchase.
Jeannie Santiago
March 21, 2025
Ritani is poor quality
I was gifted a 2-carat white gold diamond studs from RITANI who also appraised them for $2,695. However, I own 3 other pairs of real diamond studs. So, I thought I would give the Ritani pair back with their buyback program. Being that I have never worn them and they were recently purchased. I was told by Ritani, via email, that their own diamond does not meet the standard of their diamond buyback program! How are they claiming that their diamonds are quality, but they do not meet their own diamond standards???? DO NOT BUY FROM THEM!
Boom K
March 10, 2025
Disorganized and unreliable
The first few times I purchased some thing from here, my experience was fine. But my last experience has been a chaotic s**tshow. Their delivery dates have not been accurate, they sent me emails saying the item had already been delivered which it hadn't. Then they told me it would get delivered but then when I pushed back I found out they didn't even have the item. Honestly, I would probably stay away from this company because they seem highly disorganized and not at all well run.
anthony jones
March 5, 2025
Would not fulfill a fully paid for order
I placed an order online, checked out and paid via PayPal. A few minutes later I received an email from Phil saying that there was a pricing error and if I wanted the order I had to pay $50 more. This was my 3rd order with the company since December, when I bought my wife diamond studs. They don't care about repeat customers or understand the lifetime value of a customer. They burned me as a customer who had already spent $3K with them over their $50 mistake.
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