ringcentral.com Reviews
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1.9 / 5
Average user rating
1852
Total reviews
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ringcentral.com Reviews
Read real experiences from customers of ringcentral.com.
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Brandon Walter
April 7, 2026
Misleading guidance on SMS approval and lack of transparency on features
We chose RingCentral specifically for SMS/texting to support customer communication as a licensed independent insurance agency, and we made that use case clear before signing the contract. At no point during the sales process were we told there could be issues with 10DLC approval based on our business model.After onboarding, we were then told by multiple representatives across different departments that our business was categorically disallowed from being approved for 10DLC and that there was no path forward. After going back and forth with support and getting nowhere, we made changes ourselves and were able to get approved without any help from RingCentral, directly contradicting what we had been told.Once we finally got approved, we then found out that the functionality we actually needed — a shared SMS inbox for our team — requires an additional paid add-on per user, which was not clearly explained during the sales process.On top of that, support has been inconsistent. We’ve had to follow up multiple times to get responses, and when we tried to escalate the issue, one rep sent a scheduling link that didn’t work and another had availability three weeks out. Follow-up emails went unanswered.Overall, the experience has been frustrating. We were given incorrect guidance, key details were not disclosed upfront, and we ended up spending significant time resolving issues ourselves.
Daniel Rosenstein
April 7, 2026
Great relationship gone bad
We have been doing business with this company for more than 10 years. They were great in the beginning but over the last year they’ve been hitting us with charges and we have no clue what they are for. It’s very hard to get answers from them. Trying to port out our number is agonizing, and you cannot contact them by phone for this. It’s now taken us four days which is ridiculous. They make it difficult for you to get anything done. Too much time to verify yourself through their phone system.Big waste of time and money. This is caused us a great deal of aggravation over the past year and we regret ever doing business with this company.
rbc
April 6, 2026
***IMPORTANT*** - READ THE FINE PRINT CAREFULLY
We've been using them for over a year now, and although the service overall is decent, if you call and request a change to reduce services you can only do so at the time of your annual 'contract' renewal. We were not notified our term was renewing (it auto renews apparently), nor were we told we can't make any changes (except adding services) at any time other than our renewal date. So now we're stuck for another 11 months paying for a bunch of services we no longer need. Its all in the fine print the customer service rep told me, and said they would be happy to point out where it says it. Would have been nice if they did the same when I signed the contract. SO if you do sign up with them I'd suggest getting LESS of what you need to start because its easier to ADD stuff later, and impossible to remove it!
David
April 6, 2026
Horrible experience
Horrible experience. Phone number got lost within their own system. Use a different service. Don't make the same mistake we did.
Faithful Servants Care
April 4, 2026
I have been a business customer of…
I have been a business customer of RingCentral for over 10 years and recently none of my business texts are going through. We are literally a service business and do zero texting for marketing. They are reporting them all as spam. And none of my texts are going through to my employees or clients. I highly recommend you do not use this company ever. I will be leaving as soon as I can.
Aron Boxer
April 3, 2026
I will be suing RingCentral for the…
I will be suing RingCentral for the experience that I had. Not only did they lie to me about porting my number, they cost me thousands of dollars in time that it’s to fix and reinstate my phone number with Verizon. When I reinstated my phone with Verizon, lossed out on preexisting significant discounts with Verizon and was unable to use my credit card for auto pay (lost out on valuable credit card points). All in, I’m probably looking at about $6000 in verified loss. I’ll be because of deceptive practices. I’m going to enjoy going after them in court.
Mohammad Abu Al-Hawa
April 3, 2026
Caused me to lose a week worth of business (Truly an awful experience)
I own a call center and I needed a new softphone for my agents, obviously given its popularity and shiny features I went with RingCentral, just 2 days after using it they deactivated all my users with no notice or notification, apparently because we violated the terms of service and we have been placed as high risk. Although we just conducted the same business we have conducted for years with many soft phones and never had any issues, we are a legit business registered in the US and 2 other countries and have never been affiliated or part of any shady operations. I sent so many emails to support, my account manager and even the person who signed me up and gotten no replies we have not been operational for a week now and it costed me a lot of business. There were red flags since day 1 because we needed the softphone asap and they said we can go live in the same day then after signing the contract I find out that I need to wait 72 hours for the numbers to get activated. Truly a horrible experience and I cannot recommend it to my worst enemy!
customer
April 2, 2026
I’ve called four times
I’ve called four times, and every call was routed to a non‑English offshore call center. There was no option to speak with an English‑speaking representative in the United States. Many companies still support American‑based service, but this one forces customers through third‑world call centers where communication and common sense are lacking.
CP
April 2, 2026
Horrible customer service specially…
Horrible customer service specially when trying to cancel service and pls read the contract very careful very difficult to cancel or reduce users beware!!!
Chad
April 1, 2026
A complete and total Revenue Retention SCAM
The single worst business experience in recent memory. Our company has had an account with Ring central for over 20 years and the degeneration of account service support over the last five years has been stunning beyond comprehension. Adding services is done with a couple of clicks, but to remove RingEX Licenses or to remove a paid service has been met with significant barriers and false promises. We have literally made seven separate attemps to remove the unused RingEX licenses and a paid service for more than a years and after seven separate Support Tickets we can only hope that the eighth attempt will finally be succesful and the amount of our monthly Ring Central invoice will be properly reduced.
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