rentacenter.com Reviews
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1.9 / 5
Average user rating
192
Total reviews
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rentacenter.com Reviews
Read real experiences from customers of rentacenter.com.
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Artist With A Purpose
March 27, 2026
This establishment lacks…
This establishment lacks professionalism and exhibits discriminatory behavior, rendering it an uncomfortable location. Despite the change in management and staff, the air conditioning remains dysfunctional. It would be advisable to exercise caution around the new manager and team. I strongly advise against visiting this establishment under any circumstances. I stopped by to explore their offerings and felt unjustly profiled.
Angel Richardson
March 25, 2026
The worst store worst experience
The new manger at this store is very rude and and does not have good customer service skills at all please don’t go to this store they are very unprofessional I was 2 days late which I pay my bill all the time they came to my house bagging on my door hard which made my neighbor think someone was breaking in she called me and told me they was ringing my bell a lot and bagging on my door screaming my name out calling reference talking about they about to put me out just lieing they treated me as if I don’t pay my bill woke my neighbor sick mom up off put her sleep pleased don’t shop at this store please these people back bagging on my door again for couple days late they knocking so hard the knocked my neighbors picture off her wall she called me at work now why u even at a customer house who is paying her bill corporate just seat back and allow they employees to tournament customers DON’T. SHOP HERE
mathew
March 5, 2026
the store manager mark was threatening…
the store manager mark was threatening my wife and I they and mark and the stuff what to break into our house this is a big red flag
Combatbetty
February 20, 2026
Rent-A-Centeron Ashville Hwy
Rent-A-Centeron Ashville Hwy, Knoxville TN.This is the place to go for finding just about anything you need! If they dont have it at their store, they will call other stores until they find it for you!Mike "your bearded salesman" is absolutely THE BEST I have ever worked with! He goes above and beyond to make sure you get what you need, he calls to let you know when they have great deals (just in case you need anything), he is NEVER pushy about getting you to purchase, and he always has a smile to brighten your days! I had an issue with my husband's bluetooth speaker (we've had if for almost 10 years), and I ended up taking it apart to see what the issue was. Although I am very tech and mechanically inclined, I apparently severed a wire inside while taking off the back cover! Needless to say, I needed to find a replacement before my husband got home because he uses it EVERYDAY! Found one I really liked and added it to my cart. Mike calls as soon as he saw it to inform me that he had to order it. But he got all my paperwork fixed (I usually go inside the store not online) that I messed up and he put in the order. It came in about a week later and once hubby saw what I replaced the broken one with he was perfectly happy with the giant speaker (2- 12" speakers and 2 tweeters) and PA system that we picked out!Yall, I have been working with Mike for right at 10 years, when I moved here to TN from OR and this man has NEVER disappointed me! If you live in knoxville and need something, I highly recommend going to see him! Even if you live in the surrounding areas, it is worth it to go a little out of your way to get the best service! PS. Raymond at this location is also a great guy. Never bought anything from him because I always buy from Mike but Raymond is very sweet and always makes you feel welcome!
Christy
February 18, 2026
Horrible Customer Service
Horrible Customer Service. I was out of work for a week with Covid and asked to pay a double payment next week and was told no because of payment history. I am a single mother and make the payment when I get paid. Will never do business with this company again!!!
Kayla Cashman
February 5, 2026
Nothing but problems
Nothing but problems. We’re paying for a protection plan that is essentially useless. They have extremely aggressive debt collections practices including showing up at home and work ( former employer) multiple times and harassing our neighbors and relatives. They scam, cheat and lie only to benefit themselves, saying one thing and doing something completely different. You’re a day late? They show up at your home. 2 days? They’re calling you 8 times and spoofing different numbers. 500$ pS5? You’re paying 1500$. We will never use them EVER again.
Fernando
January 17, 2026
i was wrongfully terminated from the…
i was wrongfully terminated from the office in fort,myers, even while i was over qualified for the job , i am 56 years old , but still capable, and my resume clearly states that, i did the heavy moving moving, and door knocking, that they required of me, but then someone came in 1 week week and a half , who was younger but still did the same, but since the manager Andrew Harris worked with him in other places, he said he had chosen him, when rent-a-center clearly states that room for growth was obtainable , he said i was let go for lack of experience , "really" I have more experience than him in a administrative way, and how much experience does it take to move couches , beds, and door knocking???this company does not follow what they preach---i know first hand
Jason Anderson
January 5, 2026
RAC ON E MICHIGAN AVE in jackson
RAC ON E MICHIGAN AVE in jackson, MICHIGAN. Outstanding customer service, professional friendly and most . They help and work with you just communicate and pay ur bill on time . If you need help they will work with you. All the staff excellent customer service and support
Amy Arnold
January 3, 2026
Kingsport Tn East Stone Drive location…
Kingsport Tn East Stone Drive location has the worst customer service. Ive always dealt with the Johnson City Store until relocating to Kingsport. The store smells awful employees are rude and dont do their jobs. I will never return to do business ever and will let everyone I know about this.
Deborah Boger
December 12, 2025
Disrespectful staff
I'm writing this review out of here discussed for the Rent-A-Center location on 19th avenue and Glendale. Since new staff and management have taken over I've been disrespected beyond belief. I have been a customer of that location for over 3 and 1/2 years almost 4 years. All my items that I purchased are paid off with the exception of a bookshelf and during that time I repeatedly let the manager know that I was unable to finish paying off the bookshelf as times are hard for everyone but I managed to borrow some money from family to make a payment. This young manager who's probably the same age as my daughter needs to learn more customer skills and professionalism because prior management and employees that were there made everyone that came in there feel like family they were respected and treated as if how they would want to be treated and sadly that previous manager and employees are no longer there. I and the rest of my family recently lost our mother just recently in the last couple days and to be continuously receiving phone calls about a payment although I understand company policy and payments being due I just received a phone call on this day as I am burying our mother and in funeral services and the gentleman that answered the phone was rude and disrespectful I will never ever recommend that location for anyone to go through for furniture or any other items. I am outraged at how I've been treated by new management and employees at that location I specifically stated to the same gentleman that continuously calls me three to four times a day to call me on Friday in hopes that I could take care of the payment including late fees however I was unable to do that and at the time he repeatedly called we were holding funeral services and arrangements. I stated to the gentleman that all future contact needs to go through management. Previous voice mail messages from the same gentleman were rude and unfriendly this is just unacceptable with employees and management treating long-term loyal customers that have otherwise paid everything off but a simple bookshelf. I had to profusely apologize to everyone in the funeral services for the disruption on the phone I am visibly and shakenly upset and how I was treated and that is also the reason for the one star if I could give no stars I would. If they're going to act like this over a bookshelf and use aggressive tactics just to get a payment and late fees I highly recommend in this review that anybody's reading do not go to the Rent-A-Center on 19th avenue and Glendale in Phoenix. This is what happens when you have young people running major corporations and there's no oversight on how their customer services critical thinking how to handle hardship circumstances I mean this is absolutely ridiculous that I've been treated this way after being a loyal customer. And if someone looks into my account they can see that I'm not a deadbeat and that I've paid off all my furniture with the exception of a bookshelf and for a company such as Rent-A-Center to allow their long-term customers be treated like this is unacceptable and I will post this on every review site possible so everybody sees how a customer who's been loyal and is enjoyed the services from Rent-A-Center has been treated during a hardship time and it was repeatedly called during a funeral and family services.
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