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1.8 / 5
Average user rating
428
Total reviews
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rei.com Reviews
Read real experiences from customers of rei.com.
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KM
March 31, 2026
DO NOT ORDER FROM REI!
I ordered a jacket from REI 11 days ago and I still have not received it! Their tracking now says I will possibly receive it in another 7 days.18 DAYS SHIPPING TIME, THAT IS RIDICULOUS??!!
Tommy
March 31, 2026
Do Not Buy From These People.They Will…
Do Not Buy From These People.They Will Take Your Money And You Will Not Get What You Prchased.And After The Sale Customer Service Is Useless!
Maggie Howard
March 24, 2026
Rain coat for sunny days only
I purchased (with my dividend) a Women's Rainier Long Line Rain Jacket, REI/Hydrowall branded in March 2024. I have only worn it about six times, twice in rather heavy rain. Both those times were within a week, and both times I got wet. I realize that I had owned the coat for two years, but since it clearly isn't waterproof I thought to return it. I took it to the Tukwila, WA store, where the clerk told me some new information that contradicts the instructions on the coat (which themselves are confusing). He said that the coat needs to be washed frequently to remain waterproof (conveniently every 5-7 wearings after I said I'd worn it six times). Also he said that my sweat made it wet inside despite that I was wearing fleece under it to prevent the clammy feeling. He also ignored that the pockets, which flap freely inside the coat, were wet. He additionally told me that after washing the coat I would have to apply a waterproof spray covering to maintain the waterproofing. The lining inside he said was entirely 100% waterproof, yet the pockets, which are made from that fabric, were wet. The washing instructions in the coat say this: "machine wash cold, do not use bleach or fabric softners, tumble dry, low iron, dry clean only" (what??!). I don't know how to follow those instructions, as well as the clerk's. I have always thought that REI was a step up from other outfitters, but whatever is going on there is no step up. I'm stuck with a rain coat that makes my clothing wet in the rain. Disappointed is an understatement. I doubt I'll shop REI in the future.Maggie Howard
Charles Chiumento
March 24, 2026
REI Marlton staff with special thanks…
REI Marlton staff with special thanks to Melissa for finding the 700c 45 Panaracer gravel king tires needed, she also assisted me with muc-off purchase Checkout lady reminded me of last day for 20% offer to Members. Thanks again REI Marlton staff see you guys soon
Jeyson Smith
March 17, 2026
I receive my helmet with an issue on…
I receive my helmet with an issue on the package , and the delivery was late
Carlos Parra
March 15, 2026
It is very expensive and has limited…
It is very expensive and has limited inventory; you go in expecting a specific advertised offer, only to be told something completely different at the checkout. Then they call the manager over, but he couldn't care less and behaves disrespectfully—acting as if the customer doesn't matter at all. It is truly disappointing. The membership is utterly useless, as it yields no benefits whatsoever—neither in terms of perks, pricing, nor service. This was especially evident with the manager on duty this afternoon, March 14th; his lack of empathy and concern for the customer was absolutely appalling.
Brian Mazzuckelli
March 13, 2026
Best outdoor outfitter
What i like more than the great selection of clothing and gear that REI offers, is that they actually practice their core values. From carefully sourcing which brands they will carry, to the environmental awareness put into the production of their own brand's products, all the way down to the small details like choosing to not offer bags at check out, REI is one of my primary go-to retailers for durable, reliable, and cutting edge clothing and equipment. The annual dividend is nice too!
Susana Meloche
February 24, 2026
Fantastic service at REI Bella Terra
antastic service at REI Bella Terra. The first time I went looking for trail shoes the guy who helped me brought me ONE pair of shoes and told me that was all they had meeting my requirements ( women's trail shoes, wide toe box). I left disappointed but I went back two days later, same store and lucked out big time. First Betty one of the managers took care of me then she called Eddie one of the Associates and asked him to look after me. Oh boy this kid was awesome!! super knowledgeable, friendly and really interested in helping me. He brought me like six different types of shoes at the end I was so excited that I ended up buying two pairs! Betty and Eddie you are the best!! top notch customer service!! thank you so much for making my experience so pleasant.
James Thomas
February 23, 2026
REI service/repairs are poor and unreliable. Part of the REI big box business model
Returned my Salsa Cutthroat for service for the second time since I purchased it in REI store in Maryland. tHIS IS ABOUT A $ 3,600.OO bicycle. It only has about 25 miles on it total, and the rear deraileur which is electronic SRAM AXS has given me nothing but trouble. REI employees have been polite, but there are no stakeholders, so no one is in charge, and everyone's goal is to push me and the bicycle out the door without correcting the problem. They offer to have me bring it back in, but they don't seem to know how to fix anything to take the time to try. I will never purchase anything from REI again -well, maybe clothes, but not anything that needs to be serviced. The REI "mechanic" will probably work at another big box store within two weeks. I took the bicycle to a real repair shop who now has it and confirmed it doesn't work properly and are searching for a fix rather than simply resetting the derailuer. Take away is go to a real bicycle shop. Full stop.
Michael Steiner
February 23, 2026
Mediocre quality Chinese imports at double the expected price.
We brought our family of four to the Seattle store armed with a large dividend to spend at the end of winter. After scouring the entire store, we left without a single purchase. The clothes, predominately made in China, were of the typical REI drab colors and mediocre quality. The rare garment that I thought I could possibly wear, was priced twice what I’d guess.
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