redlobster.com Reviews
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2.7 / 5
Average user rating
143
Total reviews
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redlobster.com Reviews
Read real experiences from customers of redlobster.com.
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Holly S
April 1, 2026
No go for gluten free
I ordered some food gluten free to go. I noticed there were biscuits and when I called to find out if they were gluten free, a man by the name of terry or gary answered and said they were not gluten free. When I asked if there were more gluten items, he said yes, crispy potatoes. I am very disappointed your staff didn’t take the proper steps to make sure my order was gluten free and when I told terry this he was very rude and even hung up on me when I said I would make sure to leave a comment. You need to do better to be more inclusive to food allergies. DONT EAT HERE IF YOU ARE CELIAC!!
Barbara Vaughn
March 28, 2026
I ordered Garlic Shrimp Scampi and Hush…
I ordered Garlic Shrimp Scampi and Hush Puppies. On Saturday 3/28/2026. Needless to say it was a delivery order. I was told it would be delivered by 1:13pm it had nothing to due with the delivery company but Red Lobster kept saying they were preparing my order. I waited and the delivery people kept waiting. Finally about over an hour and a half Red Lobster said they had a issue with my order and canceled it. Ridiculous I will never order from Red Lobster again and hope anyone else who orders a delivery from them wont
Michelle M
March 17, 2026
Poor service,small portions,expensive plate,no refund, no choice options
Since revamp.. the food portions are considerably smaller..still very expensive you are no longer given an option to choose or swap out anything the experience was stressful $150 for lobster fest and i wouldnt even tell u what the crab looked like ..totally left feeling very unsatisfied complained to manager..which was useless..I will not be going back keep in mind i use to love Red lobster..
Cathy Sharp
March 13, 2026
Summer our hostess was soo helpful
Summer our hostess was soo helpful, smiling. Always asking if needed anything. Offered the lobster drink. But we were driving. Would have loved it
Tina Antonelli
February 23, 2026
I dont even want to rate this food
I dont even want to rate this food. For 100.00 I got 2 maybe 4 oz main lobster baked potato under cooked orzo. Stale bisquets. Under cooked lobster translucent rubbery gross. The mushrooms were so greasy and extremely salty. I called oak lawn ill red lobster after sitting on hold for 5 min. The person who answered the phone said well we are closed right now give me your info and the manager will call u at some point the next day. This place has gotten so bad. This is the 3rs time even when I eat there servoce and food is poor.
Erik
February 15, 2026
Incorrect pickup time 90+ min
Called an order into this Downers Grove location on Finley Rd @7:14pm and prepaid for it. We were told to pickup the food in an hour. Arrived at the restaurant and parked in a curbside to go spot @ 8:15pm. Upon calling the number from that spot we were then told the food wouldn't be ready for another 30 min (90+ min after placing the order). The RL member that answered the phone said we probably called a call center & that they were very busy with diners that evening being the reason we were told the wrong time to pick up.our food. 0/5 is my satisfaction score for this experience.
Elizabeth Tinna Arnardóttir
February 13, 2026
First time here- amazing experience
First time here- amazing experience, lovely staff and food was amazing- Justice was our amazing waiter and looked after us all night
Nichole Valdez
February 9, 2026
The night started fantastic..
The night started fantastic... until our waitress forgot about us. She dropped the check when we were three bites into the meal, even though I told her we would possibly be ordering dessert. Iconsider it incredibly rude to drop a check that early into a meal. It's like saying, "Hurry up and get out. " We never saw her again, so i couldn't have paid the check anyway. No refills on drinks, no asking how our meal was, nothing. I asked for a manager after 30 minutes, who was incredibly kind. She did eventually come back and her excuse was literally that she had forgotten about us.
Elena A. Gomez
February 1, 2026
I went to the Red Lobster on Cumberland…
I went to the Red Lobster on Cumberland in Norridge Ill this afternoon around 3:00 pm. When I got there the guy told me to sit at a booth that was next to a family with a bunch of kids. There were lots of empty booths. I was not about to sit next to a table with a couple of families who had a bunch of loud kids. I'm not their babysitter grandma. The parents were very nice they told the kids to be quiet when they saw me get up and move. I got up and sat in another booth. Then I told the waiter I wanted to order the shrimp Linguini Alfredo and some Grilled Shrimp Skewer. I know what Linguini Alfredo is. I've had it many times. It's PASTA with sauce. He actually brought me shrimp WITH RICE. I asked him what this is? He said it was shrimp Linguini Alfredo with rice underneath. I never heard a waiter describe shrimp linguine alfredo as having rice underneath with NO PASTA. He either did it on purpose, he might be very DUMB, or he just didn't want to admit he brough me the WRONG ORDER.
hei sol
January 21, 2026
Will be back, FOR SURE.
Our servers were Angie, as well as Fritzley, at the Lake Worth, FL location.. Both had delightful personalities. We got there just at opening, yet were welcomed warmly and had a great time. As a mother and daughter, who had not been out in a long time, this turned out to be a special lunch. Music was enjoyable and waitstaff was not only friendly, but had a great sense of humor and made our visit fun and worthwhile. Both food and wine were delicious, as well. Definitely coming back. THANK YOU!!!
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