rayneo.com Reviews
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4.1 / 5
Average user rating
77
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for rayneo.com.
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rayneo.com Reviews
Read real experiences from customers of rayneo.com.
Brands may not incentivize or pay to hide reviews.
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Alex Agnew
March 21, 2026
One of the Slowest delivery ever
Slowest delivery ever , and support is really bad and slow just like the delivery, glasses are shipped from china not UK, I DON’T EVEN THINK THEY’ WOULD HONOR WARRANTY IF THERE’S ANYTHING WRONG WITH MY GLASSES TO BE HONEST CAUSE THE SUPPORT IS NON-EXISTENT
Keelan Banasky
March 17, 2026
Requested to cancel, but it shipped anyways 1.5 days later
I requested to cancel my order via email fairly quick after submitting it, but guess what, they waited about a day and a half to reply and at the same time as I received an email that my order shipped, I got another email saying it could not be cancelled as it was already in "transit" even though I can clearly see that the tracking number for USPS shows it's still waiting for the package...SUPER SUSPICIOUS and all around BS. A day and a half and you decide to ship it anyway knowing damn well I requested to cancel it. I will be disputing this charge with my bank and showing them the emails as evidence.
AS
February 13, 2026
No phone to contact. No email response.
I would like to give zero star as they do not respond to my emails requesting to return within given timeframe. Also they do not list their customer service phone number and or chat. Basically they can decide to answer email or not. Worst customer service and they do not have one.
Susan
January 9, 2026
Poor product quality & failure to honor…
Poor product quality & failure to honor warranty
Audiofun Stephen
December 29, 2025
I wouldn’t recommend
I did not purchase the RayNeo Air 3s Pro, but I am basing this review on my interaction with customer support regarding a holiday promotion offering the glasses at $249.During the limited-time deal, I encountered an issue applying the discount and emailed support with details, including the link and a screenshot as requested. The initial response was prompt and asked for the information, which I provided right away.However, there was no further reply until after the promotion had ended. At that point, they informed me that they could not honor the discounted price since the sale had expired.While the support team was initially responsive, the delay in resolving the pre-sale inquiry meant the deal was no longer available. This experience raises concerns for me about timeliness in handling customer issues. I would be hesitant to rely on this company for any post-purchase support, such as technical problems, warranty claims, or repairs.For that reason, I chose a different brand instead.
Mr Morfill
November 6, 2025
I have a Rayneo Air 3S and a Pocket TV…
I have a Rayneo Air 3S and a Pocket TV - they're both great products. But what has really impressed me is the service. I live in the UK, and when my Pocket TV stopped working nearly 6 months after purchase, they immediately offered to replace it. Due to the distance and cost of shipping it back, they've said I don't have to, I just sent them a video of it not working and that was all I needed. Prompt responses and a real solution - I wish all companies were as helpful as this one.
MG
November 1, 2025
When what you advertise is what you deliver, it's very satisfying.
I recently bought a pair of RayNeo S3 Pro XR/AR glasses and I'm impressed with the image quality. The glasses are lightweight, and even after wearing them for a long time, I don't feel any discomfort. To my surprise, the company held a contest, and I decided to enter for a RayNeo PocketTV. When I arrived at the building's lobby, I was told I had a package. I wasn't expecting anything, and to my surprise, it was the PocketTV. The delivery exceeded my expectations—it was incredibly fast. I immediately checked the battery and set it up, which was quite easy using Google Home from my phone. With this, I'm now free to watch content for extended periods without draining my phone's battery. I'm very excited; RayNeo does a great job.
Justin McCarthy
October 16, 2025
Air 3S Pro Glasses
I initially purchased the Air 3S Pro glasses and have also just received the JoyDock. The glasses are so impressive to me with how light and comfortable they are but also how well they work. The quality of the display is stunning with vibrant colors. I have been using them for about a month with no issues. Since this is my first headset type device I was worried about eye strain or nausea but I can use these glasses for hours without any issues. The glasses feel solid as well with great build quality. The JoyDock is great but one thing to note is that the clip is designed for the Switch 1 so it will not clip onto the Switch 2. However that is not really a problem since the device is a "dock" you are the switch with Joycon's removed anyway. It was super easy to setup and after updating the firmware it was plug and play and looks just as good with the switch as any other device. RayNeo is a great company with great customer service and some pretty amazing products!
A J
September 11, 2025
Great company - buy their glasses!
Great company, great communication. I have the 3Ds and 3Ds Pro and both work very well. I bought for an upcoming trip, but they are useful in many situations. Customer Support is very good and responsive, they answered all my questions promptly. I am happy with my purchase and look forward to any products they release!
Richard Owens
September 8, 2025
RayNeo Air 3 Pro are straight fire
RayNeo Air 3 Pro are straight fire, can’t get enough of the immersive experience they offer. Well made. Durable, and VR is on point! 11/10
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