ray-ban.com Reviews
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3.0 / 5
Average user rating
7369
Total reviews
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ray-ban.com Reviews
Read real experiences from customers of ray-ban.com.
Brands may not incentivize or pay to hide reviews.
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Ysabelle
April 1, 2026
DO NOT BUY FROM HERE
Item arrived with box open, and the packaging of the item itself is damaged. I expressed my concerns via customer service and I was told that a replacement can only be process once return has been done. I advised to the representative that I needed the item as it is for a gift and needed it by 31st of March. Item arrived on 29th of March, concern raised immediately. I ordered specifically in Rayban directly although the item worked out to be more expensive than other sites because they have a quicker delivery which I paid the express delivery for. The representative offered to give me 30% off my next purchase which by the way the offer is also available on the website🤣 so basically just gave me the promo code from the website. (Thanks for that, I could’ve got that myself but thanks for saving me a job🤣). No offer of compensation or anything or atleast a partial refund since the item arrived damage and the actually rayban box arrived damaged! (lol, I won’t be shopping here again)
Priya Curran
March 31, 2026
Worst company ever bad customer service.
Worst company ever bad customer service.
Ju
March 31, 2026
Terrible product
Terrible product. Constant disconnecting, it does matter if you are on a call or listening to music. It will always disconnect and if it hasn't, it will in 2 months. The plate on the microphone which is on your nose, will start coming off. And Rayban or Meta will tell you that that's not their issue that it's your fault. Incredible product for $500.
Isaiah Medley
March 31, 2026
Purchase my glasses December 27th for…
Purchase my glasses December 27th for myself what's the Best buy got my prescription at February but left side of my glasses speaker started distorting and callers couldn't hear me talk call the customer service and they tell me that since I didn't buy them from Ray-Ban and I borrow from Best buy and not Ray-Ban or Liz Crafter that I am stuck with the glasses that I bought and paid $300 some dollars for that I have to keep and they can do a 24 month warranty and I'm less than 24 months with the glasses I wouldn't purchased these glasses no more and I suggest other people don't personally glasses because they're selling another places but they don't want to honor the warranty for something goes wrong I put prescription in them and I'm stuck with broke glasses
Jon
March 31, 2026
Delivery went missing...Customer service are useless
They used UPS to deliver my glasses, however UPS left them outside my front door when I was not in. They then went missing. Ray-Ban have been 'investigating' this for 2 weeks now, I have emailed 8 times and all I get is the same response 'sorry we are looking into it'Not sure what there is to look into, as they were left outside my house (the photo proves this) meanwhile I am now over £200 out of pocket. Absolutely shocking customer service, and by reading the other reviews on here looks like I am not the only one.
Dawn Clark
March 30, 2026
NEVER EVER PURCHASE FROM RAY BAN…
NEVER EVER PURCHASE FROM RAY BAN DIRECTLY. They are useless, they don't answer emails, respond to calls or just "gaslight" you when you return their products. If you are making a purchase, they are in constant contact with you, emailing & responding pronto. If you are dissatisfied and return an item, they will NOT REFUND YOUR MONEY. It has been 5 months, and I have yet to receive my credit for returning my META glasses, which they emailed me they received them & were issuing a refund. TO DATE 5 MONTHS OUT WITH NO REFUND ALTHOUGH I HAVE CALLED 18 TIMES, WRITTEN 7 TIMES AND NOTHING JUST GASLIGHTING.
R.G
March 30, 2026
very bad shipping company
I really don’t know why this big and reputed brand choose cheap and pathetic shipping company shipveho com. Veho lost my package. I’m very surprised how ray ban do work with cheap/pathetic company. I would never buy any product from Ray ban. Even not recommend this website and brand to anyone.
philippe vergnet
March 27, 2026
Luxury Brand? Really?
I am very disappointed with what is supposed to be a “luxury” brand.I have now tried twice to order glasses online:The first order was lost by your delivery providerThe second order has still not been shipped after 6 daysThe main issue, however, is your customer support. I had to go through multiple layers of AI, and when I finally reached a human (I assume), I was asked to follow up on the issue myself instead of being properly assisted.This is not the level of service I would expect from your brand.
OZCAN
March 26, 2026
Online Order - Prescription Glasses
Ordered my prescription glasses online on 14th March. after 12 days there is no progress, stuck on prescription received status. I wrote here before have been asked to email reviewsupport.EN, which I did, and no response again. I called customer support earlier but just blabbing, horrible experience.
Andrew
March 25, 2026
Ray ban meta
Just bought the ray ban meta gen 1 and would reccomend for anyone
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