ralphlauren.co.uk Reviews
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1.5 / 5
Average user rating
245
Total reviews
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ralphlauren.co.uk Reviews
Read real experiences from customers of ralphlauren.co.uk.
Brands may not incentivize or pay to hide reviews.
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A Naidu
April 12, 2026
Appalling customer service
They advertise a price adjustment in the scenario that an item is reduced within ten days of purchase. I contacted them via WhatsApp to request the price adjustment, as a dress I had just bought was reduced by 20% within days of my purchasing it. A customer service agent named Mustafa was entirely unhelpful and insisted that he couldn’t see the 20% discount and therefore couldn’t honour the price adjustment promise. I sent him screenshots of the Ralph Lauren website showing the discount, but he seemed to ignore these and just kept repeating that he couldn’t see the discount at their end. This seemed like an obvious attempt to wiggle out of honouring the price adjustment promise. Very frustrating and not what I expected from Ralph Lauren. I asked several times to speak to a customer service manager and this never happened. Terrible customer service.
James
April 7, 2026
Terrible
Terrible, 14 day delivery time on express No customer service
Katrina
March 11, 2026
Ordered some gifts for my Fiance for…
Ordered some gifts for my Fiance for his birthday and was happy with the items received, hopefully he will just as happy when he gets his pressies on Friday!.I ordered 3 items and they came in 2 separate deliveries, the 1st went smoothly and came exactly on the day it said it would. The 2nd one got delayed in Germany over the weekend but despite this still reached me only a day later than stated! I'm very happy with the service and satisfied with the delivery. UPS kept me updated promptly throughout. Thank you! 😄
Mariangeles Larotonda
February 22, 2026
Customer service is non-existent
Customer service is non-existent. The telephone number only sends an automated message with a link to talk to a bot. I returned an order, was not reimbursed and e-mailing is a nightmare. Do not buy online.
Lynn McIntosh
January 31, 2026
UK consumer issue with Ralph Lauren.
UK consumer issue with Ralph Lauren.Order marked “delivered” but courier photo shows the parcel left at a different address. I provided proof of my front door.Ralph Lauren accepts an investigation is ongoing but refuses a refund unless I wait, despite delivery to the wrong address being non-delivery under UK consumer law.Please resolve.Photos of wrong delivery address pictures already been submitted via RL whatsapp customer service Dreadful service Condescending attitude from every member involved in group chst
TBG
January 17, 2026
Inept customer service
My order was shipped without complete shipping information leading to UPS being unable to deliver the package. I contacted RL customer service twice to have my information updated and they assured me it had been done and confirmed with UPS. Nearly two weeks after placing the order I get a notification that the package was returned to RL because the shipping information was not provided. Now I will have to wait up to 10 days for a refund and have to place the order again. Avoid and buy from another retailer!
MJ
January 12, 2026
Still not arrived
Ordered a coat on 4th January, as of 12th January still no delivery to parcel shop. Should have been delivered last week, then delayed due to bad weather! Tracking said out for delivery today then when I checked around 4pm it said return to sender requested! Very strange. I called Ralph Lauren and they weren’t helpful, she told me it had been delivered to the shop and gave me a pick up code but couldn’t explain why someone had requested ‘ return to sender’. So along to the pick up shop I went only to find it hadn’t been delivered and I fact they’d had no parcels today from UPS. Call UPS get staff with poor English who seem to dance round the question of Where’s my parcel? Even the manager was useless. Tracking update now says delivery by end of play tomorrow. If it doesn’t arrive I will raise a dispute with my credit card provider. Really expected better from a well known brand. Wish I had seen the reviews prior to ordering as I wouldn’t have bothered. I will never order from them again. AVOID AT ALL COSTS..
Inguna
January 7, 2026
Ralph Lauren online = speedy delivery
Ralph Lauren online = speedy delivery! Sure UPS has its weird moments but still Great Experience at R.L Online. Also EXCELLENT shopping at Ralph Lauren Brompton Cross store. Thank you Maurizio for being wonderful and making us feel so welcome. I really liked his approach - comparing to other stores he was not pushy and allowed me to lead hence I also purchased items. Coming back to Brompton Cross store real soon. Inga & Louie
sarah@glasgow
January 6, 2026
Coat which has not arrived
I ordered a coat online which was supposedly delivered by UPS on 31/12/2025 (there have been several amendments made to their tracking since they ‘delivered’ with the last update that it was signed for by ‘Mo’ who does not exist, at least not at the delivery address). I raised the matter on the day as I did not want to delay raising this issue. I have now contacted RL’s customer service on 3 occasions to chase getting a refund. On each occasion I get told that they need to investigate with UPS and that I will hear back later the same day with an update. They never phone back or contact me. After speaking to them today, I have asked for my query to be raised as a complaint. I have been advised the turn around time is 24-48hours. When I do not hear from them in 48 hours, I will be raising a credit card dispute. I wish I had read these reviews before ordering as I would agree with the comments about unreliable couriers and poor customer service.
Jean Simpson
December 22, 2025
Two wrong sizes
I ordered some very expensive boots for christmas for my daughter the boots arrived, but the left boot was a size 6 and the right one was a 3.5 how can a reputable company get this wrong .I'm very unhappy about this as I have no christmas present for her now.
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