radley.co.uk Reviews
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Join 9,472+ users reviewing Radley London. Read verified ratings and real customer experiences on radley.co.uk before you order.
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4.5 / 5
Average user rating
9472
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for radley.co.uk.
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radley.co.uk Reviews
Read real experiences from customers of radley.co.uk.
Brands may not incentivize or pay to hide reviews.
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Mrs Christine Knight
April 9, 2026
Good customer service
Good customer service. Very pleased with the handbag & prompt delivery.
annette simpson
April 5, 2026
I just love this Radley bag it’s one of…
I just love this Radley bag it’s one of my favourites
Sueq
March 31, 2026
Very dissatisfied customer.
In 2021 I purchased a Radley bag with money I received from my retirement collection. As I was using another Radley bag I have only just started to use the bag in question. The strap on this bag doesn't have a buckle to adjust but gold coloured studs which pass through holes punched in the strap.There is a slit above the holes which should have been punched below the holes to anchor the stud. This has resulted in the strap coming undone whenever this bag is used. Unfortunately for me I have another three Radley bags which haven't been used yet with the same issue. After contacting Radley to report this design fault and ask for a solution to my plight. I am told they only guarantee the bags for a year and to send my bag to another company to get this rectified at my expense.This is a serious design defect and they are washing their hands of the issue.As these bags cost approx £600 bought from the Radley site I feel that I need to warn other purchasers of this defect and the fact that Radley have not offered to rectify this issue.I always thought Radley were a premium brand but obviously once you have bought their products they do not follow through with customer service.I would advise buyer beware.
Dawn Needham
March 31, 2026
Gorgeous bag
Gorgeous bag
AW
March 29, 2026
Radley Smartwatch. (Not that smart)
Received a Radley smartwatch for my birthday. Charger would not work. Returned to jewellers were purchased from and this was replaced. Step counter stopped registering if not active for more than 10 minutes. Returned to Radley and the watch was replaced. The same problem is still occurring and after contacting Radley again I was informed that the set up of the watch is correct and not faulty. I can exercise for 1 Hour at the Gym and the step counter will register half the amount of steps to my husband although we operate the same equipment. Very disappointing!
Lorraine Stevenson
March 18, 2026
Excellent service
Excellent service. The ladies are amazing .
Katey Stead
March 18, 2026
Returns
I live around 40 miles from the Radley store at the Castleford outlet, I bought a number of items, 2 of which needed returning. I could not get to that store in the near future, have no store more local to me and it was a long way to travel to return the items. I retrieved the stores telephone number via Radley customer services, called them, Jill - a member of staff made the return process seamless & helped me each step of the way. Fabulous customer service.The only issue was that I needed to print the returns label, my printer was not working, my local post office do not print labels and so I needed to go to a Max Speilman shop for the label to be printed. A QR code would have been an improvement. However, A huge thankyou to Jill and the team.
Roxanna Bishop
March 18, 2026
Always a lovely experience when I shop…
Always a lovely experience when I shop with Radley. The staff are kind and helpful and the quality and design of every bag I've bought (there gave been many lol!) has been perfect. I'm proud to 'wear' my bags and will continue to buy for many years to come. Thank you for such a wonderful shopping experience.
HB Cambridge
March 18, 2026
Always an excellent service
Always an excellent service, helpful & happy to advise, efficient & amazing team ❤️
Allison Scott
March 18, 2026
The girls/ladies are amazing
The girls/ladies are amazing. Their customer care is exceptional and nothing is too much trouble. They are happy to answer all questions no matter how random and if on odd occasion not sure they will search for the answer. They go above and beyond for every transaction and happily provide more pictures of an item and dimensions.They are a true asset.
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