pureelectric.com Reviews
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3.7 / 5
Average user rating
14865
Total reviews
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pureelectric.com Reviews
Read real experiences from customers of pureelectric.com.
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Mr Ho
April 7, 2026
I just wanted to say a big thank you…
I just wanted to say a big thank you for the amazing after-sales support! Nick ( Pure Electric ) were super helpful and handled my case so quickly. I’ve already received the pump back—the delivery was incredibly fast.Thanks again for the great service!😊🛴
B V
April 7, 2026
Pure electric escape pro- thank you Lee!
Ordered a pure electric escape pro scooter, delivered within one working day. Excellent sales service to begin with. Upon delivery, I had a few questions as the app isn't clear on the various extended options available for the scooter, and I came across Lee. He's been absolutely brilliant! Quick responses and always happy to help, a big thank you to him for his efforts and a credit to the your team! Absolutely love the design, colour and overall look of the scooter! I did alot of research before buying, and pure came out on top for British engineering, quality and design which was the overriding factor in choosing this brand. No regrets so far. Only two minor issues/ constructive criticism which I hope they'll consider going forward (1) when spending so much money, pure should look to include a valve extender. You need one anyway to maintain tyres, and inclusion would be a nice touch even if you don't want to include a pump, this is a must (2) annoyingly, a circular tube end is left exposed underneath the scooter which is susceptible to dirt collection. This was easily resolved by purchasing a 22mm end cap from Amazon and completing the detail myself, but this should've have been done as a snag at factory stage. Other than those minor issues, love it!!
Orestis
April 7, 2026
I had an issue with my scooter
I had an issue with my scooter not turning on at all. I emailed the company and Lee from Pure electric took great care and took time explain everything to detail so that I could understand what’s wrong. They honoured my warranty although it was expired by 3 days and few days later I received my scooter back and everything worked perfectly like it was new.
Karolina Klimczak
April 7, 2026
I bought electric pro scooter for my…
I bought electric pro scooter for my 15-year-old son, it’s a great product indeed even we had a little issue with a charging point the service has been so efficient and so quick that in two days we have received our scooter back with fixed issue immediately. The service and support we have received from Mr Lee and Mr Dawson it’s incredible and I wish that every customer service and support has people like them, they made my experience so easy and comfortable. I trusted them hundred percent and they did what they said they will ! they delivered on their promise so I’m very thankful .I would recommend this company to anyone because they are reliable and the products are good . It is definitely worth the money thank you Mr. Lee and Mr Dawson.
Sinan
April 1, 2026
Amazing work,scooter got everything…
Amazing work,scooter got everything repaired without me knowing that there is more faults.
paul deevey
April 1, 2026
Quick and easy placement of order and…
Quick and easy placement of order and delivery
Euridice Viriato
April 1, 2026
Excellent quality
Fast delivery, great quality for a refurbished product.
Fred Springer
March 30, 2026
I had a problem with my scooter they…
I had a problem with my scooter they sorted it out in no time very pleased keep in contact with me at all times
Colin Flindall
March 25, 2026
Superb customer service from Samantha
Samantha was very helpful when I contacted Pure in regards to sourcing a new battery for my Pure Flux One Bike. Thanks again for your help in this regard. I have now bought a new battery and it's working like new again!
nigel inston
March 25, 2026
Replacement sent super quick
I found my charger for my scooter wasn’t working I contacted the pure electric team and Nick arranged for a replacement charger to be sent out super quick and the new charger works perfectly Nick was amazing thank you so much for helping me so quickly
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