purecollection.com Reviews
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2.4 / 5
Average user rating
460
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for purecollection.com.
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purecollection.com Reviews
Read real experiences from customers of purecollection.com.
Brands may not incentivize or pay to hide reviews.
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Rosalind
March 23, 2026
Top class customer service
Sadly some items didn't fit, customer service top class had refund within two days, excellent service, good quality clothes, 2nd time ive bought and will be buying again.
customer
March 13, 2026
Was delivered quickly
Was delivered quickly. However sizing is a joke...3xl???Barely 1xl...need to get real with sizing and cashmere looked really thin...
Sheila Stockall
March 2, 2026
Misinformation and confusion
Last week I ordered, over the phone, a man’s cashmere sweater with next day delivery. Later the same day, the same agent phoned saying there had been a problem with the order No, explaining that she would do a new order and ring back with new order No.As I received no further contact I phoned following day. It was suggested a new order be put through. All went well until I explained I needed next day delivery. I was told this wouldn’t be possible as the next delivery of that sweater wouldn’t be until September!! Couldn’t believe this but was assured that was correct. Consequently I cancelled order.The following day our internet was restored so I by chance went online to Pure. Ordered sweater plus next day delivery. Sweater arrived following day! Who on earth are they employing to take telephone orders? The agent showed no concern or even surprise when she told me it would not be delivered until September! following very disappointed cancellation just the statuary ‘Have A Nice Day’!I have used Pure many times in past years but am not inclined to ever use again. Having since looked at recent reviews it seems I’m not alone.
Pam leslie
February 28, 2026
I ordered a black cashmere cardigan as…
I ordered a black cashmere cardigan as a birthday gift, (have had 2 in other colours over the past 7 years, which are firm favourites) However this one is thin, almost transparent and not as lofty, thick or luxurious as previous ones. Bad quality for the price.
Zeïneb Wain
February 27, 2026
Excellent customer service.
Excellent customer service.My order was processed and delivered within 4 days.I had to return one of the items because it didn’t not suit me.Pure have refunded it by return.Thank you Pure.
Mark Thompson
February 27, 2026
No delivery no reply to emails
No delivery no reply to emails
Pauline Marshall
February 25, 2026
Order never matrialised
Hi, I ordered cashmere V neck for Christmas but never received it. I was informed it “had been lost in the post”. Another would be posted out. Didn’t receive that either. Spoke with customer service. Very apologetic and polite and asked whether I wanted a refund or the item. I still wanted the sweater. Promised the garment would be sent within 3 -5 days. Still no joy! This evening promised next day delivery. This has been my first bad experience with Pure Collection in the years I have been a customer. What has happened?
Joe Czternastek
February 25, 2026
1 star is too generous
1 star is too generous. The ordered item was never delivered - despite a number of promises by EVRI
M C
February 17, 2026
Poor quality product and service
I bought three cashmere jumpers at the end of November and two developed holes in them after only a couple of times of wearing. When I contacted the company they asked me to send photographs and explain how they were washed and stored. This I did and despite having adhered to the washing instructions and sending photographs of the moth proof bags in which the jumpers were stored they advised me that I had a moth problem- which I don't. When I questioned why they thought that the third jumper which had been stored in the same way had not been affected they chose to ignore it, instead they sent me a link to their repair service- at the price of £45 per jumper. I bought a variety of clothes items including cashmere jumpers from this company under the previous (excellent) ownership for several years, but the quality of product and service has deteriorated hugely and I definitely won't be buying from them again.
Mrs Margaret Greaves
February 11, 2026
Concerned
I am concerned at the thought of EVRI delivering my cachmere polo neck. They have been a disaster as delivery company in the past.Hope it arrives safely , undamaged and when promised.
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