princesspolly.com Reviews
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2.7 / 5
Average user rating
1569
Total reviews
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princesspolly.com Reviews
Read real experiences from customers of princesspolly.com.
Brands may not incentivize or pay to hide reviews.
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Ava
April 1, 2026
Awful Shipping (or lack thereof) Experience
I ordered a few items and received a confirmation and tracking number. The tracking indicated that there was a label created and then never updated after that. After one week, I called Princess Polly and I was only able to talk to an AI assistant who told me my package was en route and to contact the courier. When I contacted Ontrac, they said to reach out to the shipper because they never received the package. Finally, after two weeks from my order confirmation, I emailed Princess Polly. I did receive an answer quickly, but I was told that my package was lost and they were going to refund me. I responded asking if I could just have them re-order my stuff for me, as I obviously wanted the items that I ordered, not a refund. They responded that they could not do that. When I went on the website to re-order my stuff, more than half of it was sold out in my size. This was a really disappointing experience; I basically just let this company borrow my money for a couple weeks and got nothing in return for it.
Juliana
March 24, 2026
Fee to return, fee to cancel a return. Be aware!!
Ordered and did not like it very much so I requested a return. I found out that there was a return fee I would have to pay which is absurd. Decided to keep the product and cancel the return, I wasn’t reimbursed and hadn’t sent the package. I emailed them asking to cancel my return and they said it wasn’t possible because I chose immediate reimburse option. What a joke! I have not been reimbursed and might be charged to cancel my return. What a scam
Ella Slater
March 15, 2026
Quick delivery
Quick delivery
Amanda S
March 13, 2026
Love my jeans
Love my jeans! Fits so well! Just needed a little hemming.
JAG
March 13, 2026
Beautifully made clothing, but I had 2 customer service issues and no response after repeated attempts.
I have spent several thousand dollars on clothes at PPolly. I had a couple inquiries responded to, then, when I asked a couple more questions, I received NO RESPONSE at all. When I was asked to review people for responding to my questions, I gave 1 star, because you couldn't give 0.0 for no response at all.Princess Polly customer service did nothing to complete the inquiries 2x, and I reached out about the issue more than once on each occasion- it seems the inquiries were dropped.. I have had no problem with customer service until these 2 incidents. They also have no way of returning more than one item in a delivery, because they only send the delivery with one return card. If you have more than one return in an order, you will have to wait up to 14 days for them to go through it, and credit you. But, you will not see any credit or verification of the items sent back, until they manually receive it, and check it. They also do NOT do anything about it, because they admitted to me that you can not send back more than one item at this time, with the way returns work. They have no way of tracking more than one item in a package going back for returns, until they actually receive the package, and go through it (I hope I'm clarifying this so its understandable).If you do not like something, and do not want an exchange for a different size, or a credit, you will be charged $6.50 (approximately) within the US for returning an item. The clothing I've purchased from Princess Polly has been excellent quality, lined beautifully, great materials like organic cotton, and the clothes are very flattering. Worth the up-charge from your average clothing places like Marshall's. It's nice to find clothing that is made well and fits well. Very flattering with darts, paying attention to women's curves, and also modest with a little sex appeal... many clothes are too sexy and revealing for my taste, but they have well-made modest clothing for my liking.Even though returns and customer service isn't always perfect, I will continue to purchase their beautiful clothing. ~ Jules
cliente
March 12, 2026
Awful service for what I paid
Awful service for what I paid. They said delivery to Italy would take 10 days max, it has been 2 weeks and the package still hasn’t been delivered. I paid a ridiculous amount of money for 3 shirts, I expected at least a decent service. Definitely not worth it for EU customers (between duties and shipping)
nwhev w
March 9, 2026
SCAM
I made an account just to review this company. It's an absolute scam, don't order from them. Their shipping is extremely unreliable, their clothes are bad quality and they don't give refunds. Their customer service is extremely difficult to reach out to and dismissive, just wanting to pass you onto to other customer service agents. DO NOT ORDER FROM HERE IT'S A SCAM
Sydney Neil
March 7, 2026
Forced to pay return shipping
I have used princess polly for a few dresses and one that I just purchased came in much shorter than anticipated and the fabric was almost like a wetsuit material. Instead of allowing a return for a full refund, they make you pay nearly $7 return shipping to send back a product that is not up to quality standards. This is ridiculous and I would not trust ordering from them if you may need to return something for quality/sizing issues.
makz
March 7, 2026
Overall just bad for EU customers
Overall just bad for EU customers. The items have bad quality and don’t look very good. If you want to return it you now would have to pay for the shipping on your own which would be more than some items. On the website it says Eu return ist not available because of tariffs. The costumer service is just rude overall and no help at all.
Lilly Jelfs
March 6, 2026
customer service
AMAZING, and stella one of the employees was super nice!!
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