potterybarn.com Reviews
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1.2 / 5
Average user rating
1841
Total reviews
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potterybarn.com Reviews
Read real experiences from customers of potterybarn.com.
Brands may not incentivize or pay to hide reviews.
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Elizabeth Hanson
April 1, 2026
Do not buy a mattress and boxspring from this store!
MATTRESS AND BOXSPRING DO NOT BUY FROM POTTERY BARN! I did white glove service and they will not take my old mattress and boxspring. I was going to return the new mattress and they are non refundable. BE WARNED!
Mahpara Ashley
March 30, 2026
Very disappointing experience for the price
I bought the Emile 9-Drawer Dresser for about $1,999 back in September 2023, and it was delivered and assembled in October 2023.A few days ago (March 2026), we noticed it was leaning to one side. When we took the drawers out to check, we found that multiple screws in the back were never installed. Because of that, the whole frame slowly shifted over time and now the back panel is coming off and parts of the wood are cracked.This wasn’t normal wear and tear — it was never assembled properly to begin with, which we had no way of knowing until now.I contacted customer service and they basically told me it’s too old and nothing can be done, except offering 10% off if I buy another one. That was honestly frustrating considering the issue came from how it was installed, not how it was used.For the price, I expected this to last much longer and for the company to stand behind their service. Really disappointed overall.
Vprez
March 28, 2026
Don't Ever Purchase Furniture From Pottery Barn
Horrible experience, horrible customer service. Will never shop at PB again. We have been waiting almost 7 months for a vanity/desk set. This item has been scheduled for delivery 3 times and each time, we received a cancellation either the night before or same day with same excuse, "something is wrong with the mirror." We also ordered a bed and a dresser...same exact issue with each item...scheduled delivery, then the infamous notice on day of that our item is not coming because there is a part missing. One example is the bed. We asked which part is missing from the bed. They said the whole bed. WTH??? Same with the dresser. What is going on, seriously? No offer to even send the desk and hutch without the mirror. We paid over $5k for this??? And the quality of the furniture is definitely not worth the price. So dissatisfied and disappointed. Two thumbs down! And don't even bother with calling customer service. They are no help at all.
Cathy Cummiskey
March 27, 2026
The PB Comfort Modern Roll Slipcovered…
The PB Comfort Modern Roll Slipcovered Sofa I recently purchased is a huge disappointment. It was shabby around the hem and on the sides under the arms. I am a longtime customer of PB and was surprised at the workmanship.
Nicole Simpson
March 27, 2026
Hydrocotton towels are terrible
I purchased the hydrocotton towels in Oatmeal. They seemed thick and soft, had lots of recommendations from online searches, even though they were INCREDIBLY EXPENSIVE, I figured good towels were worth the investment. The are soft enough, but they do not absorb well. They also are not color fast -- and I'm not talking about the typical face products that can bleach towels. I'm talking soap and water. We've been so careful with them, but now all of them have this weird pinkish/yellowish streaking all over them that's very noticeable. Lastly, the cotton fibers tear VERY easily, so we have lots of stringy bits hanging from the towels. We haven't even had them a year and they look worn out. So disappointed. Do not buy, save money and look elsewhere. These aren't worth $10, let alone $55 a piece.
Tim Seagram
March 25, 2026
If i could give a zero
If i could give a zero, I most definitely would. I purchased 3 large items, and it cost me several thousands of dollars to only wait 3 months for my delivery. When it fill came, it waa damaged. It's not the first time that this has happened. You would think i would have learned from my mistakes from before, but this time i have. I will never buy from them ever again. I really recommend that if your thinking about buying from them...DON'T....Poor service and very bad quality. Tim
Chase Harlan
March 17, 2026
Bright enough but limited adjustment…
Bright enough but limited adjustment angles.
Estelle
March 15, 2026
Company doesn't comply with consumer laws
I ordered 12 "heirloom" plates. They look rather elegant and delicate on the website. The plates are actually of very poor quality overall (greyish tone instead of white, very bulky) and more importantly they are defective: they are misshaped, so they don't sit flat and wobble. When I called the "customer service" issued a return slip by email. I opened it while still on the phone and saw that it didn't cover shipment for the return. When I said that they have to cover the cost of return the lady said "it is the company policy not to" and hung up.I emailed on the sale day, 6 February, clearly stating that I want to return the items due to these being faulty and that Pottery Barn must cover return costs under the Consumer Rights Act 2015, and asked that they arrange for the return.15 March, I still have not received any response from Pottery Barn and no suggestion to solve the issue.
Kim Robb Prager
March 12, 2026
Be careful that you make sure you use…
Be careful that you make sure you use your bday gift card because Pottery barn will issue it three months before your birthday. I thought I never received it but I guess I did and they will not reissue it. So guess what . My shopping at Pottery Barn has come to an end.
Kimberly Rider
March 11, 2026
Extremely Disappointing Experience
Extremely Disappointing Experience – Poor Delivery and Customer ServiceI purchased several expensive furniture pieces from Pottery Barn expecting the premium quality and service the brand advertises. Unfortunately, my experience with the delivery and follow-up customer service was extremely disappointing.I had actually heard great things about Pottery Barn’s quality and customer service, which makes this experience even more surprising and disappointing.Multiple items were not assembled correctly by the delivery team. The marble tops on the dresser and nightstands were not secured to the bases and could be lifted completely off. The upholstered bed storage drawers were supposed to have six screws installed in each drawer, but only two were installed, leaving them unstable. The upholstered drawer faces were also left unassembled because the delivery team claimed they “didn’t match up.” Additionally, some hardware appeared to be incorrect or improperly installed.My husband ultimately had to correct and finish assembling several pieces himself just so the furniture would function properly. That is unacceptable after paying premium prices for furniture and paying for professional delivery and assembly.Pottery Barn later stated that because the delivery paperwork was signed, it meant we agreed the delivery was completed correctly. In reality, my mother actually refused to sign because she noticed issues, but the delivery team told her she had to sign it anyway.I contacted customer service the same day as delivery to report the problems and attempted to upload photos. Unfortunately, my husband had already fixed some of the issues before taking pictures because he simply wanted everything corrected before I returned home from work. I also reached out through their chat service and even sent a video showing an unassembled nightstand.Each time I was told someone would contact me within 24–48 hours, but no one ever did. I had to repeatedly follow up myself.After multiple calls and follow-ups, the final resolution offered was a refund of the delivery fee and 15% off one nightstand, which is only a small fraction of the overall purchase and does not reflect the inconvenience, poor workmanship, and time spent trying to get assistance.When customers pay premium prices for furniture and professional delivery and assembly, it is reasonable to expect the items to be installed correctly the first time.I hope Pottery Barn leadership reviews this situation because this experience was far below the quality and service your brand promises customers. I would still welcome the opportunity for Pottery Barn to properly address this situation and restore my confidence in the brand.Order #360142476744
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