popilush.com Reviews
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3.7 / 5
Average user rating
2799
Total reviews
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popilush.com Reviews
Read real experiences from customers of popilush.com.
Brands may not incentivize or pay to hide reviews.
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Tonia Aslakson
April 1, 2026
Item arrived late as I was already out…
Item arrived late as I was already out of town so wasn’t able to not accept the package and I’ve been going back and forth with cs department to get a return accepted to ship back ever since (2 weeks) Good luck returning product of it doesn’t work out. Would not recommend.
Mikayla
March 27, 2026
Worst company ever
Worst company everWorst customer service everWould never recommend to buy from this company Terrible quality and terrible style
Patricia Medina
March 25, 2026
Great customer service team
I originally ordered some dresses but I decided the fit was not for me. Popilush customer service team was very responsive and helpful. They absolutely made the situation right and went above and beyond. This tells me that this brand truly cares about their customers. I will more than likely be buying more stuff from them after this great experience I had.
Rebecca Lohr
March 24, 2026
Product quality
Product quality and customer service is exceptional.
Christina Calkins
March 23, 2026
I have to say I am very impressed with…
I have to say I am very impressed with the items I received. They did not fit perfectly unfortunately but the return and reordering process was super easy. I will definitely be shopping here more often.
Yesualda De León
March 19, 2026
No arrival of my purchase, delay on shipmemt
I continue eaiting for the shipment of mt tqo dresses which were sent in delay of one month and arrived to Vienna during christmas holiday when i was not in town. I keep getting messages from Popilush since January that they will resend them yet, it is two months and I keep waiting to receive the dresses that I paid for.
Amanda Woodmansee
March 19, 2026
Customer Service
I ordered two bodysuits and a bathing suit. I absolutely loved the bathing suit but needed to exchange sizes with the bodysuits. Customer service was amazing and walked me through the process. I’ve ordered from this company a few times but this was the first time exchanging.
RS
March 18, 2026
The customer experience is top-notch
The customer experience is top-notch. I needed to exchange my item and it was so easy. Definitely customer focused and because of that, I will shop here again.
Lyndsay Toensing
March 18, 2026
FALSE ADVERTISING - Did not deliver as expected & do not honor their return policy
Trying to get and return items to Popilush is like giving yourself a root canal with chopsticks, no Novocaine, with hands in a vice. Slow, painful, ineffective, and infuriating.I placed an order on February 19th, and purchased the shipping insurance "in case the package gets lost." I should have walked away right then. It said the shipping time was 3-5 business days because of how much I spent (nearly $200). I checked on my order 5 business days later because I hadn't seen a shipment notification after the shipping label was printed on the 19th (which is what triggers payment to them, btw). I emailed them asking for the status. I received a response a couple of days later. They told me that the product was in a distant warehouse that needed extra time, and told me that the shipper just hadn't updated their information, which is why it looked like it hadn't moved for 10 days. I replied, asking them to cancel the order and refund my money since the product would not arrive in time. They replied a couple of days later, saying they couldn't cancel the order and to contact them when I got the product, and they would help me with the return. Two (2) weeks later, after I left for my trip, the package arrived. When I returned from my trip, I read their return policy to make sure I included pictures of the products with tags and the bags were in good shape, gave my order number, and the reason I needed to return the items so it would be quick and painless. They advertise "30-day free exchange & no-hassle returns" after all. I received a response a few days later. They first suggest a discount code to use in the future for the entire amount and keep the items or an exchange for items that will not work for me. I said no, I want to return all the items and get a full refund as requested. They replied the next day. offering that I keep the items for 50% refund. Why on earth would I keep any of it if it doesn't work?! They gave me a link to do a self-service return...which they then need to approve anyway. Isn't that why I've been emailing with them back and forth per the instructions on their website? Additionally, one of the items that I paid full price for is now on "final sale" and "can't be returned or refunded." AND...I have to pay for the shipping on the return. This is ongoing. I am still waiting for a response to the return request I processed via the link they provided, as well as a response to my email about the item that was NOT on final sale when I bought it. I want my money back. UPDATE: Since my initial review on March 18th, there have been 4 more email exchanges trying to give me store credit and not accept product returns. They are now only focused on the one item that they marked clearance after I paid full price, and won't send me a return link for the other two items either. Total scam. They do not honor shipping times or returns. DO NOT BUY FROM THIS COMPANY. They are only trying to make money off of people.
Stephanie Miller
March 17, 2026
Difficult to return items
Trying to return 2 items and keep going back and forth with customer service via email. It’s shouldn’t be this difficult to return items. I went through entire process through the website and was never sent a code for the Happy Return.
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