polar.com Reviews
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1.5 / 5
Average user rating
637
Total reviews
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polar.com Reviews
Read real experiences from customers of polar.com.
Brands may not incentivize or pay to hide reviews.
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Mimi Mueller
March 14, 2026
No real customer service -
I have bought the wristband from Polar and the sleep tracking was so off. I slept for hours, then I was awake for three or four and went back to two or three. It just showed that I slept for five hours. I had to say that even after one night, I thought this is useless and it was way too expensive. I returned the product and have since four months been waiting for the money to be refunded. I tried to work with the customer service saying that if they would share an MDS, I could use a cheaper shipping method. Customer service didn't reply. The return process is extremely cumbersome and it's not customer friendly. Product quality was not good. I don't understand since in the past they had at least great reviews, but the overall review quality have one star I can agree.
LA
March 11, 2026
Polar Loop 5*
I have user whoop and changed (after 18 months) to polar loop. Despite the bad advertising it works very well for a fraction of the price.
Moud Barthez Ellouta
March 9, 2026
The Polar Loop is a hit
The Polar Loop is a hit! for a while now i have been using it and it's all i need! i have tried the H10, and i love it, but putting the strap and each time and maintaining it moist is a hassle for me.i also don't like smart watches, therefore the Loop fits exactly my need, I put it on my biceps though, and all it takes is wear it once, and i forget it exists, and by the end of the day I see my progress, absolute magic!
mack- mann
March 4, 2026
Absolutely appalling customer service
Absolutely appalling customer service. I've sent multiple emails to their Australian sales team to buy a watch and haven't had a single reply in 12 days. Is there a human working there?" Their whole office needs to be "restructured"
Jeanne Jennings
February 27, 2026
*** buyer beware ****
*** buyer beware ****I would give it zero stars! Worst customer service. I purchased a watch and charger, because the charger isn’t included. When my father tried it on he didn’t want it. I went to return and was told I am responsible for the shipping and would be able to get a 10$credit. I feel like after spending 140$ I should be able to return something if the person I was gifting it to didn’t want it.I’m disappointed and will not recommend a company that does not allow returns. What a terrible policy.
Scott Hardy
February 24, 2026
Hr monitor connects to machines but…
Hr monitor connects to machines but dosnt connect to its own apps 😂. Can’t reset password - dosnt send 😅. Customer support? Non existent help
Roberto Izzo
February 14, 2026
Polar Loop Review – A Promising Idea, Undermined by Execution
Today, I gave up on my Polar Loop journey.I was immediately drawn to the concept behind Loop: a screenless wearable focused on simplicity, paired with a one-time purchase model instead of a subscription. Coming from a very positive experience with Whoop, I was eager to find a comparable alternative without committing to a recurring fee. I’ve never been a fan of subscription-based hardware, so Polar Loop felt like the perfect solution.I purchased it in October 2025. Unfortunately, the first signs of trouble appeared almost immediately. The user interface felt unintuitive, and the software showed clear signs of instability and bugs. Still, I decided to stick with it. I genuinely wanted it to improve. I waited for updates, hoping that the rough edges would be smoothed out and that the platform would mature.They didn’t.Today, I gave up on Polar Loop because the software is simply not suitable for an average user — someone who wants accessible health insights and practical guidance to improve their physical condition.The Core Problems1. Almost No Proactive InsightsFor a health wearable in 2026, the lack of proactive insights is astonishing. The app collects data, but rarely translates it into meaningful, actionable feedback. There’s no real sense of guidance, no intelligent nudges, no contextual analysis that helps you understand what to improve or how to adjust your habits. Data without interpretation is just noise — and Loop delivers far too much noise.2. Strength Training Detection Is Essentially NonexistentAutomatic strength workout detection is, in practice, absent. I have been manually tracking my strength sessions for months. In an era where even mid-tier devices can recognize different activity types with reasonable accuracy, this feels like a major regression. Manual tracking in 2026 should be an exception, not the norm.3. Inconsistent Wake-Up DetectionThe automatic wake-up detection feels random. Some mornings, you open the app and get a satisfying confirmation prompt asking whether you’ve woken up. Other days, nothing. No prompt, no acknowledgment. The inconsistency undermines trust in the system. When you can’t rely on basic features to behave predictably, the entire experience suffers.4. Unacceptable Sync IssuesWhat I find particularly unacceptable is the unreliable synchronization. There are days when, despite having the app open, I see “Last sync: 23 hours ago.” I use iOS — but frankly, I don’t care whose “fault” it is. If I purchase a device, I expect the manufacturer to ensure seamless integration with major operating systems. I don’t want to blame Apple, Android, or anyone else. As a customer, I want things to just work.An Outdated InterfaceThe interface feels confusing and, honestly, outdated for 2026. It looks and behaves like software from a previous era. Navigation is not intuitive, information hierarchy is weak, and the overall visual design feels old-school in the worst possible way. A health app should feel clean, modern, and empowering. Loop feels cluttered and behind the times.Constructive FeedbackThere is potential here. One feature that would significantly elevate the experience is integrated journaling with intelligent insights derived from it. Allow users to log mood, stress, nutrition, or subjective recovery — and then correlate that data with physiological metrics. That would create depth, personalization, and genuine value.Right now, the device feels data-heavy but insight-light.Final VerdictFor me — an average user looking for clear health information and practical ways to improve — Polar Loop has proven to be the wrong device. The hardware concept is compelling, and the non-subscription model is attractive, but the software experience ultimately determines the value of a wearable.And in this case, the software simply isn’t good enough.I wanted to like it. I gave it months. But today, I’m moving on.
Louis acquavita
February 11, 2026
This watch is a piece of crap!
This watch is a piece of crap!No support whatsoever, no return address, no phone number to actually talk to someone. I asked to return watch and they offered me $10to keep it. STAY AWAY!!!
Becca Krom
February 10, 2026
This is a terrible product, do not buy
This is a terrible product. Do not waste your money! It doesn’t log my exercise (sometimes claiming I’ve done non when I have been exercising for 2 hrs). It constantly unsyncs from my phone, the only way to resync is by doing a factory reset (every week), which then loses all the data. And it needs to be charged every 2 days.
Bi Cyclist
February 9, 2026
Polar opposite of quality
Polar used to be renowned for excellent quality. I myself had a V800 watch and an H7 heart rate monitor that both performed flawlessly for many years. The H7 heart rate strap just recently went dead after ten years of lifetime -during seven of which it was used very regularly (>5 times a week on average). Due to required ANT+ connectivity and my excellent previous experience, I also fetched a more recent H10 heart rate monitor. Sadly the strap started giving erroneous and completely implausible heart rate values after a little over a year. The strap was replaced under warranty but failed again in the same manner about a year later. I am aware that in the EU, the strap's warranty period starts anew when replaced under warranty. Polar however demanded I pay 66€ for a new strap, shipping and handling, refusing warranty replacement due to the original purchase having taken place three months more than two years before. I refused, citing active legal warranty and now haven't heard from them for over a week. It's been over a month since I opened the case. So yeah, no way I'd recommend that anyone I remotely like buy a recent product from Polar.ps.: "We're currently experiencing an extraordinary amount of requests and you might therefore experience a delay" is obviously utter bs, it was like that the last time and you can read stories like this everywhere. They might not get so many warranty cases, had they not decided to start selling crap.
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