playfulpromises.com Reviews
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Join 3,479+ users reviewing Playful Promises. Read verified ratings and real customer experiences on playfulpromises.com before you order.
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4.0 / 5
Average user rating
3479
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for playfulpromises.com.
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playfulpromises.com Reviews
Read real experiences from customers of playfulpromises.com.
Brands may not incentivize or pay to hide reviews.
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Sarah
April 1, 2026
Excellent Quality
Excellent quality item, delivery was quicker than expected. I was impressed, plus size lingerie, considered sizing, not just scaled up. Its every bit worth the hype I've been hearing and I will be a returning customer.
P Jones
March 31, 2026
I've had a poor experience with Playful…
Edit....further to my review below, I have been contacted directly by PP who have promised to resolve the issues that I've mentioned. I'm happy to issue a 5 star review as a result.I've had a poor experience with Playful Promises, and I'm not sure who's at fault.Ordered a lingerie set for my wife for Valentine's Day. ....Free briefs were part of the deal at the time of ordering....It's my fault, I admit,..typical bloke, I ordered the wrong size bra, so I returned everything, unopened, to PP via an Evri locker, requesting a refund.The return took 12 working days to be received back to PP...😳I was then, instead of a refund, sent the correct size bra, minus the briefs as, I assume, the deal had ended at PP's end....😡I'm annoyed that a) a refund was not given and b) the reorder didn't include the matching briefs. Not to worry.
AD
March 29, 2026
Avoid
I was sent the wrong order (totally different product to what I ordered) AND it was in the wrong size AND it was covered in hair, was just filthy….Won’t be ordering again, let’s see how long it takes them to sort it
Jamie Alexander
March 26, 2026
Customer service is appalling!!!
Customer service is appalling! I was sent the wrong item in the wrong size and I have had to co tact them three times to even start the refund process. Do not buy from!!
Ohara
March 12, 2026
Had to file bank dispute to receive refund
I returned several items from my order and Australia Post tracking confirmed delivery to Playful Promises. I contacted customer service multiple times requesting confirmation of the return and a refund but received no resolution. After over a month with no refund issued, I was forced to initiate a chargeback through my bank.A very disappointing returns experience for what should have been a straightforward process.
Natalia
March 8, 2026
Next Day Delivery Not Honoured and Incorrect Information from Support
I paid for Next Day Delivery, which the store states applies to orders placed before 2 pm.My order was confirmed at 00:27 on 5 March, and I received a confirmation email immediately showing this date and time. This is well before the stated cutoff for next day delivery.However, the parcel was not dispatched until the evening of 6 March, meaning the delivery time exceeded 48 hours, which clearly does not correspond to the service that was paid for.When I contacted customer support, instead of acknowledging the delay, they replied claiming that the order had been placed at 18:51, which directly contradicts the timestamp in their own confirmation email.Delays can happen, but providing incorrect information instead of taking responsibility undermines trust. If a company sells a premium delivery option, it should either honor the service or refund the delivery charge without forcing customers to dispute basic facts.Very disappointing experience with both the delivery service and the customer support.
Kenny
February 23, 2026
Excellent products good fit and good…
Excellent products good fit and good service useful rewards program
D Jones
February 5, 2026
All my items look and feel amazing
All my items look and feel amazing. They shipped quickly given it’s international. Absolutely would shop with them again.
Simmo
February 2, 2026
Beautiful lingerie.
Beautiful lingerie.Very pretty styles, I buy my lingerie from Playful Promises now.Perfect fit every time.Very comfortable bras, easy to adjust straps.The briefs & thongs are a delight too, so comfortable for all day wear or a sexy date night.Love the website, easy to navigate & select my lingerie.My next purchase is going to be one of Playful Promises Shelf/Quarter cup bra sets.
Marie Best
January 27, 2026
Lovely suspenders I brought from…
Lovely suspenders I brought from playful promises, they fit perfectly and are so comfortable and well made. I highly recommend. Arrived fast so was really happy about that. Great company to buy from. Many thanks.
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