pixiemood.com Reviews
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3.1 / 5
Average user rating
457
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for pixiemood.com.
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pixiemood.com Reviews
Read real experiences from customers of pixiemood.com.
Brands may not incentivize or pay to hide reviews.
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Bridget Graham
January 9, 2026
I really wanted to love this company
I really wanted to love this company. There were a lot of things I was going to order from them, but the wallet I ordered was very poor quality. The material started peeling after being used for only a couple of months, and all I did was take it in and out of my backpack. It didn't even get caught on anything, it's just poor quality. I tried to contact customer service but they never responded. The two stars are because the wallet is still useable and cute, but really it started to deteriorate so quickly.
Carrie
December 10, 2025
Great for vegans, lacking in customer service
I love that it’s vegan leather with cute designs. Their customer service is rather disappointing. My Brooklyn belt bag’s zipper broke within 1.5 year with light use (once a week). I contacted them asking if there’s anything can be done and have yet to hear back
Jennifer O'Keefe
April 14, 2025
Lock Shoulder Bag
Lock Shoulder BagI ordered this bag, loved the look. Main reason for ordering was to use as my Work/flight pursue..Unfortunately the bag was "too small" for my use. It looked larger than it is. I very much want to "return" Have no issue to pay for the return fee, BUT I have emailed, left a voice mail to get the address, and I am really surprise the push back on returning. They want me to do a "green return" and recd only 30%, I said no...The thing is IF I could physically see the bag there would not have been an issue, I would not have purchased, but no store where I live. I have order in the past and "loved" the bags, but Please be aware if not up to your expectation, then it is a real hassle...really bad customer service! Also I think I know a thing or two about customer service as I have been flying for 41yrs
Heaveny Zhang
September 24, 2024
highly recommend!
Ordered a bag recently, love the quality. Arrived really quick, never had any issues. Love their vegan leather, highly recommended!
Chloe Zhu
September 24, 2024
Love the Kim Backpack!
I purchased the Kim Backpack and receive so many compliments on it! It’s incredibly functional, as it can be worn both as a backpack and a crossbody. I highly recommend!
Vicky Ho-Antipas
August 30, 2024
Love it!
Purchased a lovely tote online. I accidentally entered the wrong information. Customer service was a pleasure to deal with - quick and courteous. I love my purchase! Great quality! This is by far my favorite Pixie Mood bag!
Sarah Fischer
August 4, 2024
Didn't even last 2 years
I bought a Pixie Mood purse January 2023 and by later that year, the zipper was malfunctioning. Today, the seam along the bottom tore open, and I nearly lost my keys in the process. These bags are poorly made and I would not recommend them to anyone who is interested in the Reduce element of sustainable fashion.
Tracey Taylor
May 29, 2024
6 months and waiting for a replacement strap that broke less than a month of me using it.
Ordered a backpack in December and received it, loved it until one of the straps broke. Here we are 6 months later and still no replacement strap. It’s unbelievable. They said it got lost in transit and it’s not their fault after it leaves the warehouse. Well then send a new one asap with a different carrier. The way they respond makes it seem like they make these things per order. They said they will check the warehouse for a replacement strap…… 6 months???? The style is nice, quality is seriously questionable and customer service is going down daily.
Terra
January 6, 2024
Rude, entitled, unhelpful customer service
I never received my Pixie Mood purse or wallet. I ordered them December 17. On December 27 Pixie Mood emailed to say they couldn’t fulfill my order due to insufficient supply. I felt disappointed and angry for the delayed notification, and asked for my money back. They didn’t respond for several days so I contested the charge with my credit card company. Eventually on January 4th they emailed saying “we’re so sad to hear you've changed your mind! :( Your order has now been cancelled and refunded…”, a real kick in the teeth given I never changed my mind and still want my original order. The sad faced emojis (one also accompanied their initial email letting me know after 10 days they wouldn’t be fulfilling my order), demonstrates their customer service’s rude and passive aggressive approach rather than one of respect for their customers and contrition for their error. I would expect this attitude to extend to other communications should issues arise with their products.
Devin Kemp
December 12, 2023
Exchange for Damaged Bag
My husband bought 2 purses made by PIXIE MOOD and my most expensive purse bursted open in the bottom and I emailed customer support to help assist me and they were not able to give me an exchange. We could not find our receipt and they refused to do an exhange and we are stuck with a damaged purse that wasnt even a month old. I have never expericenced anything like this before with a business. I asked for an even swap and they would not help assist me at all. Sometimes you have to step outside of the rules when you are runnning a business. NOT THIS COMPANY! Do not purchase any of their products as they are NOT for the customer and all about money money money! RUN!!!
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