philips.com Reviews
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1.4 / 5
Average user rating
1359
Total reviews
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philips.com Reviews
Read real experiences from customers of philips.com.
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JF
March 30, 2026
Hidden extra cost, a fifth of the purchase amount
I recently bought a Sonicare HX7400 toothbrush. When unpacking it I was disappointed to find that it had a USB-A lead for charging. On checking the Argos site I bought it from, there is a photograph of the toothbrush showing the USB-A connection, but nothing contained within the description says there is no power adapter included. Within the packaging is a “get started” sheet, which unhelpfully at that stage points out that a power adapter is not included to “reduce electronic waste”. Fair enough, but I think they should be more up front about their green credentials and point out in the product description that there is no power adapter. It has cost me £18.48 to buy an adapter, almost a fifth of the cost of the toothbrush. It appears to be a canny money making scheme. This will be my last Sonicare toothbrush.On a separate matter, I had a Diamond Sonicare previously, one of many Sonicare toothbrushes I have had over the years. It developed a fault after 18 months and was unusable. Philips duly provided a replacement under guarantee. After 6 months the replacement developed the same fault. I understood that under the guarantee I wasn’t entitled to another replacement but thought they may be interested to know the same fault had developed after such a short period of time so there was obviously a design fault. I have had no response to my email so they are obviously not bothered. The quality of Sonicare products seems to have deteriorated.
Fredrik Blixt
March 28, 2026
Philips vitall 377 vacuumer
Got a Philips vitall 377 vacuumer, still Amazing and strong sucktion after 30 years of usage. There wasnt a way to even review products back then but figure i write one now. This vacuumer has saved me thousands of dollars. Thanks Did make a vacuum bag out of cloth with zipper to save money.
Tom
March 25, 2026
Worst company every.
Worst company every.
Trurevue
March 24, 2026
Trying to register my product and the…
Trying to register my product and the website doesn't work. Blank pages. When I try to contact support I go around in circles. Finally got a WhatsApp number and it said to go the website. HOW HELPFUL. Product seems good but only had it a day
Greg Rule
March 20, 2026
Philips has no customer service
Philips has zero customer service.I was chasing some replacement ear pads for my SHC8800 headphones. Over two days I was led over a horror show of endless waits on hold, phone numbers where the respondents knew nothing about Philips products and redirection to numbers that were previously useless. Don't buy Philips.
Mark Lister
March 16, 2026
How on earth is a computer assistant…
How on earth is a computer assistant called Stephen?Answered loads of questions only for Stehen to hang up.Questions ambiguous, "Can I ask iff the tv was bought from Currys?Is that a Yes you can ask?Is see that from Trustpilot that the general level of satidfaction is lamentably low.Very poor and yet we have to award one star
A. R. C.
March 13, 2026
Two Faulty Sonicare Toothbrushes and…
Two Faulty Sonicare Toothbrushes and Weeks of Wasted TimeI bought a Philips Sonicare 7900 Series toothbrush in November 2024. Within a year it stopped charging entirely.To their credit, Philips sent a replacement. Unfortunately, the replacement — a Philips Sonicare DiamondClean 9000 — failed within about one month. It powers on but will not accept a charge from either the charging glass or the USB travel case.What followed has been an unnecessary and frustrating saga.Customer service suggested the issue might be caused by using a standard UK 3-pin adaptor. This is despite the fact that the product is sold in the UK with a 2-pin plug that most homes cannot use without an adaptor. I also charged my previous Sonicare this exact way for nearly 10 years with no issues.The case was then supposedly referred to a “technical team” to determine whether adaptor use could void the warranty. I was told to wait for a response. No timeframe was provided.A week passed with no update.I had to follow up myself just to keep the case alive. Without pushing back, I strongly suspect the case would simply have been closed.At this point I have:• A product that failed within a year• A replacement that failed within one month• Multiple calls with customer service• Emails chasing responses that never came• Time spent arguing about whether using a normal UK adaptor somehow voids the warrantyThis should have been simple. A premium electric toothbrush fails twice in quick succession — the company replaces or refunds it. Instead it has turned into weeks of unnecessary back-and-forth and wasted time.The original Sonicare I owned lasted nearly a decade. Based on this experience, the newer models appear far less reliable and the customer support process is frustratingly slow.After this experience I will not be purchasing Philips products again.
Chris
March 7, 2026
The plastic combs for the hair clippers…
The plastic combs for the hair clippers are sub standard and have continually broken off - making the clippers unusable. Having ordered two replacements and paid for delivery the goods didn’t arrive. After six days Phillips eventually agreed to send out a replacement but flatly refused to reimburse the delivery charge. Totally unsatisfactory!
HEdin
March 1, 2026
Philips Air+ fan heater purifier
Air+ fan heater purifier refuses to connect to my wifi so it can't be controlled using the Air+ app, though it worked fine for 18 months but suddenly stopped. I have tried everything to get it to connect and nothing works. It even disconnected my phone from my WiFi when I tried again just now. All the other smart devices I have don't have any problems connecting. Wish I had never bought it, expensive waste of money. Philips don't care either, I see so many complaints about them which is shocking.
Danil Sinnathurai
February 27, 2026
Got that sound-machine - wow!
Got that soundmachine dab/fm player and wow it really amps up my life! Also got some other products from Philips and they are very useful and of good quality! Thank you!
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