pgatoursuperstore.com Reviews
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2.2 / 5
Average user rating
93
Total reviews
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pgatoursuperstore.com Reviews
Read real experiences from customers of pgatoursuperstore.com.
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Caitlin Garcia
March 20, 2026
Canceled Order After 4 Months & Didn’t Tell Me
Ordered a 7 wood in November with a shipping window of a few days. Never received any communication. Finally after receiving nothing after a few weeks, I reached out only to be told the club wouldn’t ship out until March. That was strike 1. If that had been communicated I would have ordered or found the club elsewhere. Well March is here and yet again no club and no communication. This time I call to check on the order and am told it was canceled by the manufacturer a week prior - so I sat and waited 4 months for nothing. There was zero communication from PGA Superstore that my order had been canceled so if I didn’t call, I never would have known. They blamed it on the the manufacturer and said they should have told me - how would that have happened? They didn’t know who I was? I put the order in through PGA. Highly unprofessional, horrendous communication. We will not be shopping here again.
Caleb Kessler
March 7, 2026
I don’t think they hire golfers….also…
I don’t think they hire golfers….also customer service needs work. Impolite and make you wait forever until they reach out asking if they can help you with anything.
Konradscott
February 27, 2026
Beware of Special Order Lead Times!
The driver fitting process was excellent at the Palm Beach Gardens store. Unfortunately that’s where the positive experience stopped due to Titleist now taking over a month to ship my special order driver. PGATSS has been responsive on the communication, but they claim they cannot call Titleist to check the status of my order….only e-mail. The wait continues and my frustration with the whole process increases by the day. Beware of special orders and misleading initial delivery estimates!
Ken
February 21, 2026
Hello PGA Superstore,
Hello PGA Superstore,I felt I should write a good review on the account my sons Kenny, Tim and I went to find the right driver for Kenny. We’re avid golfers who know the game but not as sharp getting the right club to match the player. Kenny whose swing speed is 115 mph, wants more. Roll not as much distance, less ball spin and need a club to fit him. Dan, Gary & Jeff Eaton were more than knowledgeable. We ended up after many shaft changes! Kenny ended up Qi 4D with Tensei xstiff 75 gram. Bottom line very accommodating and thanks for having great employees!Ken
Kevin
February 19, 2026
Ordered clubs on 1/20/2026
Ordered clubs on 1/20/2026. Very poor communication on delivery date. Had to contact them twice. Now the ship date from the manufacturer is March 13th. It did not stop them from charging my card. They got their money and I haven’t received my clubs.Customer service poor along with deceptive advertising.Kevin Wallace
Steve Degnan-Schmidt
February 10, 2026
I recently completed a full bag fitting…
I recently completed a full bag fitting with Dominic in the Studio area. He did a great job helping me assess the best irons, shafts and weighting for my swing style. He had me hit well over 150 balls testing different brands, lofts and composites until arriving at the best combination to support my game. The amount of data used was amazing! While the fitting was scheduled for 3 hrs, he brought me back a second time (at no charge) to finalize selecting the wedges and putter. Having purchased clubs "off the rack" in the past, knowing that these clubs were fitted just for me is great. Sure, it was an investment of time and $, but having the right equipment will make the game more enjoyable. Thanks Dominick!
Zen Abra
February 6, 2026
Bought some pre-owned irons
Bought some pre-owned irons, day later tried to return them but was told could not get a refund. No where was it indicated that could not get refund. Is this legal?
Robert Matthews
January 15, 2026
I am simply amazed at some of these negative reviews!
I am simply amazed at some of these negative reviews. I know golfers can be demanding but really??? My store on Sugarloaf in Georgia are outstanding in customer service and fairness. I wish more stores I frequent were as kind and helpful as PGA Superstore!
Robert Zangara
January 13, 2026
If you are from out of town, don't shop here
If you are from out of town, do not shop at any of these stores. It is impossible to get exchanges or refunds. I purchased 4 pair of Z Golf Gloves from the Myrtle Beach store which apparently must have been sitting in the store too long. In with the very first use, the coating on the gloves shredded and peeled off. And though i sent photo's and the receipt, they still wouldn't exchange or refund the purchase. I'm guess I'm stuck and now will never shop in one of their stores again.
Steven Hemmig
January 5, 2026
Horrible customer service.…
This store promises the world with expedited shipping but you will never see the package when promised. Emails to customer service are futile. Have made several purchases from them and every time it's the same story. DO NOT pay for expedited shipping from these folks. If you're not in a hurry you should be ok.
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