peppermayo.com Reviews
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1.9 / 5
Average user rating
1245
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for peppermayo.com.
Brands may not incentivize or pay to hide reviews.
peppermayo.com Reviews
Read real experiences from customers of peppermayo.com.
Brands may not incentivize or pay to hide reviews.
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Gabriela Olmo
March 19, 2026
THE WORST COSTUMER SERVICE
THE WORST COSTUMER SERVICE, even SHEIN is better than this shit! They are scammers!! The website is misleading. Even when I select “money back,” the system automatically processes the return as store credit. That is not acceptable.
Jordan Grant
March 18, 2026
Peppermayo support is the best!
Peppermayo support was so helpful and allowed me to return a dress a few days outside of the return window which meant so much to me and was so helpful! Their clothes are beautiful and high quality, shipping is fast, and customer service is top tier!
Laura Batista
March 17, 2026
Obsessed with this brand
Obsessed with this brand! Customer service is amazing and my clothes arrived so fast. 10/10 experience will for sure continue to shop here!!
Angela
March 16, 2026
Terrible quality and extortionate return fees
Terrible quality dress - cheap, scrunched up material. And £20 to return the item?! Abosulute rip off. Truly the worst shopping experience I have had in a long time. Do not buy from here!
Anna Tall
March 15, 2026
I bought a two-set top and maxi skirt…
I bought a two-set top and maxi skirt from peppermayo in size 8. When it arrived (late) the moment I picked it up, I could tell it was made completely from plastic fibres, definitely doesn't reflect the higher prices. When I put it on, it was too large, definitely not a size 8. It just wasn't tailored to fit a person, just wide and not at all flattering. When I went to return it, and selected a refund instead of in-store credit, it took £20 off the cost of the top just for delivery! This left me with £30. Very frustrating experience and might have to just resell.
Mikhayla
March 11, 2026
Poor customer service
Ordered a dress, it came damaged with a hole in it. Utilised their ‘exchange’ feature to get another shipped in time for the event I was supposed to wear it at. Decided to return it only to find out it’s no longer eligible for refund due to using the ‘exchange feature’. Poor customer service, cheap fabric-beware of being caught out in this loophole.
Elayna Zaiser
March 11, 2026
Wonderful customer service!
Wonderful customer service!
Alex
March 11, 2026
The Peppermayo customer care team…
The Peppermayo customer care team really went above and beyond to help me and I am so grateful for their kindness and care!
Amanda Mackenzie
March 9, 2026
Read the small print and avoid if possible
Didn’t realise when I ordered from this site that it would cost me £20 to return. All these influencers recommended a site and I got caught up in this. I ordered the size I thought I would be as it said true to size but ended up being too big. Thought the quality was poor for £86 dress so didn’t see the point keeping it. Was shocked when I realised £20 to try on a dress. Strange how it’s £5 to exchange?? Just so other people don’t get caught out read the small print and I will never be influenced again .
Millie
March 9, 2026
Charged £20 for a return label
The dress did not suit me and I wanted to return it but they charged £20 for a returns label
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