pelicanparts.com Reviews
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2.3 / 5
Average user rating
49
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for pelicanparts.com.
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pelicanparts.com Reviews
Read real experiences from customers of pelicanparts.com.
Brands may not incentivize or pay to hide reviews.
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Mark Harrington
January 2, 2026
I placed an online order and received…
I placed an online order and received my parts but one item was incorrect. They have been no help and are requesting that I pay for shipping from Sydney Australia back to the US for something which is not my fault. The shipping cost will be more than the part so have no option. Not happy at all as they should be responsible for fixing their mistakes.
Dissapointed
December 3, 2025
I wish I had read the reviews before trying to do business with this company
Don't purchase, I placed the order, paid for priority freight and when it hadn't arrived I tracked it to find the freight had been cancelled due to a delivery problem. Pelican hadn't informed me and were very difficult to contact. I have asked for a refund but not heard, I wish I had read the reviews before I made this purchase.
Dom Diaz
October 21, 2025
Worst customer service ever
Worst customer service ever. They sell sockets for spark plugs ordered from their website and say they “have no way to tell if they would fit”, aren’t they the experts?!? The attitude when I called and requested not a refund but the CORRECT part was more like, “not my problem - go to your local hardware store for trial and error”. The problem with treating the customer with contempt and hoping that they will leave you alone is that ultimately you’ll get your wish and they will. Good luck - will never order from again.
Thomas Humphrey
September 4, 2025
Excellent service
I purchased 2 small parts for my BMW i live in Hawaii they were sent immediately excellent service, they also included a nice Keychain, first time buyer will be a long time customer.
Les
June 28, 2025
Great had original parts shipped…
Great had original parts shipped international at a great price will surely use again
paul kim
June 21, 2025
Absolutely the worst customer service…
Absolutely the worst customer service experience.They lie to customers and show zero accountability. My package was never scanned by USPS — the tracking number clearly shows no movement — yet they falsely claimed USPS had already picked it up. That’s simply not true; the package is still sitting in their warehouse.When I called this morning to resolve the issue, the customer service rep was dismissive and clearly didn’t care. Their building isn’t large — she could’ve easily checked or asked someone — but instead, she chose not to help at all.I will never order from this place again. If you care about honesty, basic customer support, or simply receiving your package, stay far away.
Pierre Potgieter
June 20, 2025
I am shocked and disappointed that a…
I am shocked and disappointed that a company like Pelican Parts expect me to pay for the postage from Australia back to the USA for a duplicate order.I would take responsibility for it if I were at fault, but I was clearly not.I have shared my negative experience with all the members of the Mercedes-Benz Club of Queensland, and they are well aware of your shortsightedness and stinginess.You guys earn millions out of us classic car lovers but you're too greedy to admit to a slip-up from your side and willing to show up?You guys are nothing less and nothing more than profit-hunting corporate imbeciles.
Amil Kasumovic
June 2, 2025
Fantastic shipping
I see some reviews about bad shipping times, but i have never had a better shipping experience with any company. Ordered on Friday and arrived from California to Norway on Monday. Very pleasant and easy ordering experience with pelican parts. Can definitely recommend
foo bar
May 10, 2025
Shipping dates = lies
Their ship dates, and arrival dates are always lies. Expect 3-4 days longer than what they tell you when you place an order.Once I ordered a pair of brake rotors from them, and they sent only one despite huge, bright pink text on the packaging from the manufacturer saying "sold as a pair".Prices aren't the best around, but usually they're not completely crazy.
Dave Summitt
April 3, 2025
I had been a happy customer up until…
I had been a happy customer up until this week, although their order fills and shipping dates have always been wrong. This week I needed o-rings for a vacuum leak on my porsche 944. The mechanic was in-town for a short period of time so I needed them quickly. I spent more for next day air than the parts cost. But 3 days later I'm calling for status only to be told that they are still waiting for one part and it would not be in for another four days. When I ordered, the website said all parts were in stock. I'm very aggravated that there was no communications or emails about this. Had I known, I would have ordered the parts somewhere else. Needless to say I will not be ordering from them again due to this poor customer service. For anyone needing emergency parts quickly, their shipping time does not start untill they actually ship it, so pay attention to your order if you are expecting next or 2 day shipping.
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