pcloud.com Reviews
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2.9 / 5
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1617
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pcloud.com Reviews
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Mia Narvez
April 3, 2026
I have used Pcloud for over 10years and…
I have used Pcloud for over 10years and have the lifetime plan. 2T. The downside with the lifetime plan is that there is no incentive to help if things go bad.I had to uninstall Pcloud and reinstall. After doing so, somehow I lost 32 days of production files. They were no longer on the server. I messaged their Support, and they said that the files aren't on the drive. No kidding. That's why I messaged them.I never deleted anything and I would never delete over a month of production. The ONLY explanation is that pCloud was NOT syncing in real time. And hasn't synced in 32 days.If it did. I could have used Rewind, or found the files in the trash. So, now i have to spend the next 30 days recreating the files I lost. I am also going to stop using Pcloud because I can't take the chance of losing so much production time. This is a business crippling fail.I responded to their support when they told me my files were not on the server. They haven't explained why it wasn't syncing for the last 32 days.I will come back and update upon their response.
G Lewis
April 2, 2026
Customer Support Saved Me
We've used pCloud's family plan for years and it's been very reliable. Recently had an issue with what seemed to be a corrupt folder. While it took a couple of weeks to resolve, the Customer Support Rep worked with me until her technical support people were able to restore all of the original files. Very grateful after my own attempts had failed.
David Foley
March 29, 2026
pCloud released an update that no…
pCloud released an update that no longer allowed me access through my desktop. I use an old iMac (27-in, late 2013, 3.4 GHz Intel Core i5) and an old OS (10.13.6). Other users on older systems reported the same problem. I exchanged a few emails with pCloud support. Initially, pCloud support acknowledged the problem but offered no solution. I began trouble-shooting alternatives (NAS, etc.) and downloading my files from pCloud through my browser access. A couple weeks passed. Then I got an email from pCloud support with a download link for a version of pCloud that now works on my desktop. I'm VERY happy pCloud did that. I hope more developers follow that example and continue to provide solutions for older computers, older OSs – and older users who are not driven to (or cannot) constantly upgrade. Thanks, again, pCloud!
Peter B
March 26, 2026
Pcloud is not relieable!!
Pcloud is not relieable!!Always problems!I purchased 1 TB lifetime 7 years agoRecent Problem today:sync not working at all!! Message: 500 Internal Server Error.I deeply regret the purchase!!
Ronald Ramakers
March 22, 2026
Great features on the website and phone app but important syncing problems with the desktop application and illogical rewind feature on the website that creates loss of data.
Positive:- Fast syncing.- Office documents can be edited in the cloud. Also on your phone. So, you don't have to download them.- Video and music files can be played online. Also on your phone. So, you don't have to download them.- Integrated music player in the phone app.- Logical and easy interface in the web application, desktop application, and phone application.Negative:- Windows desktop application has had a syncing problem since the first version. This problem increases (not decreases) with the recent versions.For example, suddenly the cache gets full with hundreds of gigabytes. I discover this when my 1 TB hard disk is suddenly full. The culprit is always the UPLOAD cache of pCloud. The solution is to empty the cache manually. But within a few days, the same problem happens again and again.The Windows desktop application keeps files and folders that I have removed in memory. Eg, when I remove folders and files, the syncing feature of the Windows desktop application recovers them automatically.I checked this by uninstalling the desktop application and only working on the website of pCloud. Everything works fine. But as soon as I reinstall the desktop application, it recovers files and folders that I have deleted many days or weeks ago. So, this means that uninstalling the desktop application doesn't uninstall the whole desktop application. Certain parts remain in Windows 11 which are reactivated when the desktop application is reinstalled.The pCloud helpdesk always gives the same advice: empty the cache.- Syncing with the Windows desktop application creates syncing error messages.The helpdesk of pCloud gives the nonsensical answer that the syncing process should be fine, even if I get these syncing error messages.How can I rely on the syncing process if I get these error messages??? With more than 2 TB of data and more than 100,000 files, it's impossible to check whether all files have been synced between the Windows desktop application and the website. - The rewinding feature of the pCloud website is illogical and creates confusion. Due to this, many users, including me, lose a lot of data.When you rewind your pCloud to a certain date and time in the past, the rewound data doesn't replace the current data. Instead of this, the rewound data is placed in a new folder called 'rewind'. Then the user needs to access this folder and move the data to the 'My pCloud' folder. But, of course, when you move this rewound data, it gets mixed with the current data. Therefore, first you have to delete your current data and then replace it with the rewound data.If, by accident, you move the 'Rewind' folder to the trash, your previous data are removed from the pCloud server. This is what happened with many users because the rewinding process is illogical.To summarize: The phone app works fine without any issues, but the Windows desktop application has had syncing problems since the first version. Instead of solving this problem, the pCloud development team keeps occupied with changing the interface and features of the desktop application.The rewinding process is also illogical, confusing, and, therefore, creates loss of data.I purchased pCloud because in November 2019 my Windows 11 PC was infected with ransomware that not only destroyed all my data but also all of my backups on external hard disks. Since that time, I only installed my operating system Windows 11 on a hard drive but store all of my data in the cloud. So, I create all my office documents and other data in the cloud too because data in the cloud will rarely be locked with ransomware.Therefore, for me and many other users, the Windows desktop application is of utmost importance because I don't work directly on the pCloud website but in the desktop application. If this desktop application has syncing problems and the website has an illogical rewind feature, I can't recommend pCloud.Therefore, the pCloud development team should address these problems first and foremost.Update on 22-3-2026:The last email of the pCloud helpdesk of 14-3-2026: "The "Clear cache" button is not designed for deleting the 'upload' cache when uploading data with drag&drop or copy/paste. It clears the 'download' cache which is generated when opening files from pCloud Drive."So, I have to empty MANUALLY the upload cache. The solution is to uninstall the pCloud Windows application and use a cloud storage manager (eg. AirLiveDrive) to access pCloud in a file manager.Update on 25-3-2026:The person of pCloud who comments below doesn't understand that the sync problem is related to the UPLOAD cache, not the download cache.Also, nothing is resolved. I uninstalled the pCloud app and use AirLiveDrive to access pCloud in a file manager. But that's not solved by pCloud!
Megan Walker
March 14, 2026
pCloud Tech Support too slow
I have been with pCloud for a couple of years now and it was working fine until September 2025. At that time I started getting "hung" syncs. I contacted support who advised me to stop the sync, uninstall and reinstall the desktop (Mac) app and restart the sync. This worked for a bit before occurring again and the same steps were recommended - I probably did this three further times between October and February. On 26 February 2026 it happened again. I contacted pCloud again for a better resolution than uninstall and installation; however, they again told me to uninstall and reinstall; however, this time the solution has NOT worked. Trying to set up a sync like previously no longer works and when I do set up a new folder to sync it syncs what is currently on the cloud from my previous (stopped) sync back to my computer!! I also get an error message to enable system extensions. I did that but the issue still persists. I went to Apple and spent two hours on screen share with them trying to fix the issue; however, they concluded the issue was with pCloud. We had even tried downloading another third party app to see if it required enabling of security extensions. It did not so the problem was clearly not with Apple. Apple also mentioned this is a known issue on their end as numerous customers have contacted them trying to resolve the issue but every time it has been referred back to pCloud. I went back to pCloud detailing the conversation with Apple and what we had tried to resolve the issue. pCloud ignored this and then told me to make sure the extension is enabled. It doesn't work! It is now the 14 March so this has been going on for over 2 weeks without a resolution. Emails can take 2-5 days for them to respond to and then it doesn't address the issues raised and they instead tell you to do things you've already done and haven't worked. I've been happy with pCloud up until now; however, if this cannot be resolved soon I will have to find another company to use and request a refund because I paid in October and it has been a headache for most of that time!ATTENTION pCloud: You requested my ticket number and I have provided that yesterday. This morning I wake up to the newest message from you saying that you haven't got the information. I can't update you via email because you DON'T RESPOND. I have provided through Trustpilot the ticket number. Can you please follow up?ATTENTION pCloud 17/03/2026 7.24pm: You clearly have NOT read everything that I have provided in my email chain. I am trying to set up syncs for specific folders and NOT my root directory. I understand how the sync works as I have been using it; however, ever since I tried to restart the sync it is NOT working. The pCloud Backup that has the green folder on the website is where the sync has gone on ALL previous iterations of my sync. That is how it automatically happened when I hit sync in the app previously. It was definitely syncing because I could upload something from my phone to the sync folder and it was on my computer when I went back to my computer. So, the sync was working.However, trying to fix the”hung” sync issue by uninstalling and reinstalling the app this time is NOT working. So, tell me how do I make it work. I sent you a video recording of me doing that but you NEVER responded to that email to tell me what / if I was doing wrong. Also, you are not helping with this error message I am getting when I turn on my computer where it tells me to “enable file extension.” I provided the conversation I had with Apple about that and again that email was not responded to but these “generic” explanations that are not helping me fix the issue.
Bee Fly
March 13, 2026
It's hard to recommend
I got pCloud as I wanted to avoid American tech companies, however, I regret it as OneDrive and Dropbox are so much better. The integration on Mac OS is terrible. Spotlight can't search within the pCloud folder so finding your files is difficult. The application regularly crashes when deleting files from the finder window.
Inap Res
March 11, 2026
had their lifetime plan for three days…
had their lifetime plan for three days , no replies from support emails sent, slow connections , already pulling the plug and getting my money back. what a terrible service.
Dave Kisor
March 11, 2026
Non-existent support!
Update: The pCloud folks got back to me and helped me figure it out. They were backlogged and very busy. So, in part, it was somewhat my panicking. Thanks pCloud!Old: No problem with using the product until this past week when I went to a link and there was a message saying to the effect “oh no there is nothing at this link”, paraphrasing. I use the cloud service to house files for a pharmacist education program. So participants couldn’t access the files. I have four terabytes of space and have used under 100 gigabytes and the “service” appears to have removed large files. I tried to upload the backups but it says I don’t have enough space! I filled out the support request form and sent an email. Four days and no response. So if you have any critical access issues, you are left hanging. Non-existent support!!! Update: pCloud responded to Trustpilot review, but I have yet to get a response to my original email to them from 3/9/2026. I sent another email 3/12/2026 and also replied to the Trustpilot request for more information. We will see if they respond. I do appreciate them responding to the Trustpilot review.
Đông Yuki
March 4, 2026
I am your affiliate partner.
I am your affiliate partner.I have invested a lot of effort and money to generate revenue for you and earn commissions for myself, but to this day I have not received any commission payment? Nor have I received any response from you? Have you disbanded or something, since you haven't responded to us regarding the commission payment?What you're doing is unacceptable! You're accusing me of violations without evidence? Are you saying this to avoid paying me commission?
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