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4.1 / 5
Average user rating
79
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for patiowell.com.
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Read real experiences from customers of patiowell.com.
Brands may not incentivize or pay to hide reviews.
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Alyssa O'Leary
February 3, 2026
I’m extremely disappointed with both the product support and the overall experience. The shed arrived without instructions, and it took two full days for them to email them to me after I reached out. Even once received, the instructions are very difficult to follow and poorly written, making assembly much harder than it should be.To make matters worse, the shipment was missing a 240-count bag of screws, which is essential for assembly. Instead, the box included a bag of screws that aren’t even used for this shed. I contacted customer service, verified my order number, and was told the missing screws would be sent out ASAP. After that, I was ghosted for four days.When they finally responded, they asked if I wanted a $20 refund to buy the screws locally, despite the fact that replacing them would cost close to $100. Meanwhile, my shed has been sitting unfinished in my backyard. Only after pushing again was I told replacement screws would ship — with an estimated 2–3 week delivery time, meaning the shed will remain incomplete for a long time.Overall, I’m very unhappy with the lack of quality control, the confusing instructions, and especially the poor customer service and communication. This has turned what should have been a straightforward project into an ongoing headache.
travis mazur
November 5, 2025
I purchased an 8 x 6 resin shed at Lowe’s from patioWell there was one bracket Missing from the order, I contacted customer service after three days of back-and-forth with me taking pictures to prove that I bought their product They stopped answering me I called customer service, which goes right to voicemail. I left a message They never called me back disgraceful Way to treat your customers, so my shed is sitting uncompleted because of a three dollar missing piece of metal that they refuse to give me
Total Fitness
October 16, 2025
Very pleased with the customer service and speedy delivery of our 8x6 shed. We were also very greatful for the generous 25% discount offered on the website! Thank you patiowell
Melanie Yerardi
September 23, 2025
I purchased the 8 x 12 resin kick outdoor shed. It was missing 2 pieces and I called Patiowell, they sent me the pieces within 3 days and I am currently putting it together. They followed up via email to check on the parts to make sure we got what we needed. Great customer service and the product is amazing!! Pictures to come when she is done!
MICHELLE L AZZOPARDI
August 26, 2025
We placed an order for an 8x12 shed. The company responded to my request immediately and helped with the purchase. We have received part of the order in just a couple days of ordering and have the tracking information for the remaining items that should be delivered soon. 5 stars for the response time and the professionalism they have shown to me thus far. I will leave a review and hopefully be able to upload a picture once we get it put together. Thank you so far Patiowell!
vonnetta thomas
August 21, 2025
Patiowell has wonderful and very professional customer service. They were very prompt about correcting my order and providing outstanding service.Thank you!Stone Mountain GA
Mr CanAm Wiggler
July 15, 2025
I love this umbrella. It solves so many problems by not requiring one to get under the unit to get it up. I can open it from inside the house! Outstanding!
Gretchen Prince
July 9, 2025
We have already ordered one shed from Patiowell and love it, so we ordered a second. When they let us know it wasn't available in the color we wanted, they kept searching and found it one at another warehouse. I really appreciated them going the extra step to make sure our sheds matched!
Steve K
July 4, 2025
I ordered the 9ft automatic umbrella with remote control.Umbrella was received very promptly, and well packaged.The automatic opening and closing of the umbrella, both by pressing the button situated on the umbrella pole power unit and by using the remote control unit, work flawlessly.
Aziz Makari
July 4, 2025
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