parksleepfly.com Reviews
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4.0 / 5
Average user rating
44030
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for parksleepfly.com.
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parksleepfly.com Reviews
Read real experiences from customers of parksleepfly.com.
Brands may not incentivize or pay to hide reviews.
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customer
April 13, 2026
Shuttle service took forever to answer
The hotel was very run down. Took almost an hour after we landed to get a shuttle back because no one would answer the phone. No way to leave a voicemail. Customer service was very unhelpful and couldn't find my reservation but had no trouble taking my money. No one could get me in touch with someone who could help. I have children with asthma and was needing to get them home for their medicine. This was unacceptable and horrible customer service. I should be reimbursed for at least 1/2 the trip for the inconvenience. Highly avoid!!! Will never use this again!
C. Martin
April 13, 2026
Helpful and Professional
Staff was helpful and professional. I will now use the company whenever I have the need to Park, Sleep, & Fly!
Stephanie
April 13, 2026
Very conveniently located
Very conveniently located. Reasonable pricing for including the parking. The shuttle service was efficient and helpful.
Pleased Traveler
April 13, 2026
So Easy!
The ease of parking, staying the night, being shuttled to the airport, having our auto safely parked and being shuttled back from the airport on our arrival home, was sooooo easy and less stressful than it typically is.Thank You!
Patricia Blais
April 13, 2026
Thank you so much for making my trip so…
Thank you so much for making my trip so much easier great place
Lia Hoffman
April 13, 2026
Misinformed and inconvenienced!
We booked this service for very early flight out of Cleveland. We were never informed that the elevator wasn’t working and hadn’t been working for months. It did not indicate this on the website when we booked. We were three families that also needed shuttle service from the hotel to the airport the next morning very early. The shuttle van could only hold 11 people and they didn’t book our reservation for the ride to the airport so we had to split our family into two trips at 2:30 in the morning. They resolved that issue but we had the same issue when we returned from our trip to try to get back to the hotel, where our cars were parked. They didn’t have enough room on the van. It took us an hour to get back to the hotel to get our cars and our trip. They were overall disorganized, the van was old and rickety. The hotel was comfortable, but we were inconvenience by the lack of use of the elevator, as we were traveling with a handicapped jindividual. Overall, I would not use the Crown Plaza in Middleburg Heights for this purpose. 
customer
April 13, 2026
ParkSleepFly booked the wrong dates for…
ParkSleepFly booked the wrong dates for my trip. It shows correctly on my receipt at the time of purchase. I filed an inquiry from their website over a week ago and have received nothing back. Their customer service phone number is inactive. Very unhappy with ParkSleepFly service.
Francis Ruzicka
April 12, 2026
Easy way to lose your money. Don't use this company.
I tried to make a small change in my reservation because I was one day off. All efforts to make this change failed and I lost the money for my hotel visit. Don't ever use this company!!
Lisa
April 12, 2026
Nice quiet
Nice quiet, clean accommodations. Helpful staff!
customer
April 12, 2026
Clean but bed was horrible
Clean but bed was horrible! Worn in and uneven and lumpy!!
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