papajohns.com Reviews
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2.0 / 5
Average user rating
160
Total reviews
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papajohns.com Reviews
Read real experiences from customers of papajohns.com.
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Lee
March 29, 2026
Absolutely disgusting service
Absolutely disgusting service. Stay well clear! Ordered a meal (£58.45) states driver on way. ETA 18.30. Then get a message saying ETA 18.40. Then a message saying order canceled! Rang the restaurant. And the woman on the phone. Or the manager could hardly speak English!!! Will never use them again
Sri Rangaswamy
March 26, 2026
Pizza take-out & delivery chain…in Edgewater Drive, Orlando, Florida
Pizza take-out & delivery chain offering classic & specialty pizzas, plus wings, sides & desserts.Service options: Doesn't accept reservations · Dogs allowed outsideAddress: 2820 Edgewater Dr, Orlando, FL 32804Phone: (407) 422-7272Menu: papajohns.comWe are regulars to Papa John's pizza place in Edgewater drive. Very nice environment. Pretty close to our home...not too close. We are accustomed to it. Yesterday’s service by Jonathan’s brother was outstanding. He could quickly pull your information with your phone numbers...he knows what we order normally also. Amazing intelligent person... maybe my kid's age:) just kidding.They did one half with Jalapenos for me and other half with mushroom- Tomato, onion, olives and Jalapenos for me... he kept it ready when we came to pick up - it was timely...Great gesture. friendly. Owner or franchise owner or General manager was awesome too... i forgot his name. I think this must be Chad. Who is the owner I guess... I am assuming. Please send a great kudos to Chad and Jonathan for sure.Appreciated againsriThanks & Best Regards,Respectfully Submitted,Sridhar Rangaswamy ("Sri")US Trademark: #5030763 US Trademark #SN 98620494:"Promise Less/Under Promise and Deliver More""Excellence is not an act, it is a Habit""Honesty is the Best Policy “Be Truthful, Honest and Fair"
Rhonda Parks
March 20, 2026
I go to the Festus
I go to the Festus, Mo. Pappa Johns weekly after placing a pizza order and every time it is made perfectly the same, absolutely, delicious. All the staff are nice, helpful and always working hard. The Manager, is so kind. courteous to even help carry items to my car or hold the door open when i am struggling. Best Pizza place in Festus and perfect every time with friendly faces. Rhonda P.
Deborah Fedorchuk
March 16, 2026
I would have rated it a 0 if I had the…
I would have rated it a 0 if I had the choice. The crust was under cooked. The toppings were non existent. I don't know how anyone could classify that as a pizza. It's a shame that Papa Johns continues to take advantage of their customers. Nasty, Nasty, Nasty. Do the public a favor and close your doors for good. Very unhappy customer.
Vicki Schupp
March 2, 2026
Pan pizza disappointment
Pan pizza was dry and slightly over cooked.
Cregory
March 1, 2026
I am utterly shocked and disgusted…
I am utterly shocked and disgusted after my recent experience at Papa John's. Having ordered from this location for a couple of years, I decided to pick up my pizza today, and what I witnessed was appalling. The staff was handling pizzas without wearing gloves—barehanded! This is nothing short of unacceptable and raises serious concerns about food safety.There must be health regulations to prevent such practices. It was clear to me that they were not washing their hands between preparing different pizzas. I can’t believe I hadn’t noticed this before, and it baffles me that others haven’t either. It's alarming that those making our food aren’t following basic hygiene standards.I will absolutely never order from Papa John's again. Customers deserve better, and the staff should be required to wear gloves while handling food. This experience has left me questioning the cleanliness of this establishment completely.
Charlie Watson
January 7, 2026
Took 2 hours to get my pizza
Took 2 hours to get my pizza
Kristi Powell
January 7, 2026
This. Is. The. Worst. Customer. Service. and Corporate. B.S EVER!!!!
I have never experienced service this bad in my life.I spent over $25 on a pizza order and tipped. I live in a small 1,000-square-foot home with two large, loud standard poodles who lose their minds when anyone comes near the door. The driver claimed she knocked loudly and called. That simply did not happen. If someone so much as breathes on my porch, my dogs announce it to the entire zip code.When I called the store, I spoke with a man named Derek who was argumentative, dismissive, and disrespectful. He made it very clear that he believed I was wrong and offered no apology, no solution, and no accountability before abruptly ending the call.Let me ask the obvious question:Why would I spend $25 plus a tip on a pizza, then fail to notice a delivery attempt — especially while sitting inside a house with two barking dogs — and then have to call the store myself to track it down? That makes no sense.I then contacted text support — useless. I called customer support and spent an embarrassing amount of time trying to resolve this, only to be told the general manager would contact me today. I waited. No call came. So I called back, only to be told that my complaint had already been closed by the store manager.Closed.By the very store I was complaining about.With no resolution, no replacement, no refund, no apology — nothing.All I got was two hours of wasted time, cold pizza, and an all-around miserable experience that cost me money and patience.What is the point of Papa John’s customer feedback system if stores are allowed to close their own complaints without corporate oversight or customer consent?I am 57 years old and have worked in customer service for over 30 years. If I was treated this dismissively, I can only imagine how college students and others are being handled — especially given this store’s proximity to ETSU.I will not order from this location again, and I will not stay quiet about how poorly this was handled.
Customer
December 24, 2025
Papa John’s new call center order…
Papa John’s new call center order taking is the dumbest thing they’ve ever done. I switched to any other pizza options since they did this
Pat Gladin
December 8, 2025
No had on gloves, no one had a hair net or beard net. No one acknowledged me when I came in the door. I had to order in person because no one answered the phone. No chairs were available to wait.
The girl that waited on me was friendly.
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