papajohns.co.uk Reviews
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1.8 / 5
Average user rating
2861
Total reviews
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papajohns.co.uk Reviews
Read real experiences from customers of papajohns.co.uk.
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Linda Bkg
April 11, 2026
Avoid dishonest Hayes branch of Papa Johns
After waiting 2 hours for my order, the system still stated 'on its way', I called Papa John's Hayes only to be told lies about my phone number being incorrect and therefore the driver could not call me! What has that got to do with delivering the order to my address? I have ordered from the Hayes branch numerous times so aware of possible wait of upto an hour which is terrible yes but I accounted for it. Drivers have never ever called me prior to delivery and we have always tipped them well so I know this was a lie.He told me the driver cancelled the order, which I said was fine. Has my money been returned? No, he said, his manager must authorise and he cannot get hold of her! He stated the order could be prepared and delivered instead, I politely declined and requested my full refund given the order had already been cancelled.The worker continuously gaslighted and provoked me to anger repeating the same lie and ignoring my request for funds I paid to be returned!He still refused stating his manger had to authorise cancellation of order (which had already been cancelled by the driver)! As if hoping I would relend and accept the order be made up 2 hours after I placed it!Please avoid this branch at all costs, they are dishonest and if there is one thing I hate, its dishonesty. When I asked for his name, he seemed to have to think about it so I am even concerned he gave another workers name hence I am not referencing it here!Only after threatening to write to head office did he then say he had spoken to his manager and would refund my money! Another lie as he had been on the phone with me!It is then, I received notification of "There's a problem' (a change from 'on its way'). This confirms he lied about the delivery driver having cancelled the order.My blood pressure has not been so high. Avoid avoid avoid!I am still waiting for my refund and will follow through with contacting head office to get my money back.
Gracie
April 11, 2026
Delicious food
Delicious food, me and my fiance order here pretty much every takeout we get. Lovely staff :)
sienna
April 10, 2026
If I could rate this place a 0 I would
If I could rate this place a 0 I would. I have waited for 2 hours for my pizza. I had called the shop and placed an order, the worker said my order had been placed and will take 35 minutes. I had called 4 times whilst waiting and every time I called the worker huffed and had a very bad attitude. On the 3rd call they said that the driver was down my road, 40 minutes later I called for the last time and got told that my order didn’t go through and the man started swearing at me and calling me impatient. Very dissatisfied with this customer service.
Mr.c
April 8, 2026
Mohamed manger top employee Enfield en2 6sb
I just have to say Pappa johns ur Manger at ur branch in Enfield wind Mill Hill en2 6sb Mohamed is a value employee give this guy a bonus I love Pappa johns he look after me when I never expect it and I eat 3/4 times a week with you guys
Customer Shannon
April 7, 2026
I have ordered papa johns in a weekly…
I have ordered papa johns in a weekly basis for the last 10 years Tonight’s was the worst pizza I have ever had. Not cooked properly. Base still has raw dough. It was so chewy and just awful. I know they were on special offer but would be hesitant to order again. They were awful I ordered 2xxl and both were as bad as each other I’m not sure what the black spots were under the base but now thinking it was mould. So disappointing
Joao Miguel
April 7, 2026
Dear Customer Service Team,
Dear Customer Service Team,Order Number: 83322470 Order Date: 06 April 2026, 22:56 Branch: Camden High StreetI am a regular guest at your Camden High Street branch and have been visiting since the branch first opened. Unfortunately, during my most recent experience I was very disappointed by the way my family and I were treated.On the evening of 6 April, while I was driving, we called the Camden High Street branch to place a pizza order. A female team member answered the phone and my daughter clearly mentioned that we wanted to order a pizza. Without asking any questions to clarify the order, the team member simply hung up the call.We called again shortly afterwards. This time a male team member answered the phone. When my daughter again said that we wanted to order a pizza, the team member loudly said “f***” and hung up the call. My children were present and the call was on loudspeaker, so they heard this language. We attempted to call again several times but the staff refused to answer.As a result, we decided to place the order online and selected the option to collect it from the Camden High Street branch.When we arrived at the branch, I asked to speak to a manager. The female team member told me there was no manager on site, and a male team member then approached. Both confirmed they had answered the calls earlier and explained that they behaved that way because they had been receiving prank calls.However, this does not justify hanging up on customers or using offensive language, especially when children are involved. The female team member was dismissive and did not appear to understand that her behaviour was inappropriate. The male team member attempted to justify his use of the word “f***” by saying he was speaking to someone else on another line.My family and I were extremely upset by the way we were treated. Although both employees eventually apologised, it took a long time and did not feel sincere.As a regular customer, I expect to be treated with basic respect and professionalism. I hope this matter will be taken seriously and that appropriate steps will be taken to ensure that other customers do not have a similar experience.I look forward to your response.Kind regards, Joao Miguel
Ryan van der beek
April 2, 2026
if i could give less i would
if i could give less i would. like wow!! what kindov back water carryon was that nonsense?! all that BS just to order food onleine for delivery?!!!! like seriously instead of direct payment , it goes from one site to another to verify a bank on a dodgy lookin website that barely even looks like my bank then charges me forty quid but the problem is the rest of the world get this done via their banking ap not via dodgy pop up sites going from one site to another to another to give a million details just so i can go back to the original page just to verify my meals ....... i just want to order food.... like are you serious.... i want to order food for me n my children.... do you want my bloody sperm count aswell jeezus..... papa johns needs to get with the times . maybe stop swindeling folk out the famous special garlic sauce.... company has gone downhill massively .... sigh all that for a pizza that was a stress theres much faster and much more eficient ways of collecting payments .... just saying
Stef
March 29, 2026
Ordered 3 Pizzas ,all pizza toppings…
Ordered 3 Pizzas ,all pizza toppings had very little meat .veg was unevenly distributed. 2 Sides were under cooked . Chicken was chewy , potato tots were soggy - don’t waste your money !
Juliet
March 26, 2026
Five out of five I can taste the fresh…
Five out of five I can taste the fresh ingredients and very polite
Jas Deusi
March 25, 2026
Worst experience / customer service
Worst experience / customer service I’ve ever received. They delivered using uber - we ordered direct. The uber driver got lost and when he finally arrived the pizza was stone cold. When we finally got through to the branch they were initially accommodating but then hung up on us mid conversation as we asked to speak with their manager- disgusting customer service
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