palmettostatearmory.com Reviews
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4.3 / 5
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3203
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palmettostatearmory.com Reviews
Read real experiences from customers of palmettostatearmory.com.
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James
March 28, 2026
Awful shipping (or lack of) experience
I decided to use this site for the first time. I placed an order over two weeks ago (3/14). They shipped it to the wrong location and informed me it had to be re-shipped to their warehouse to be shipped back to me. It is now in their warehouse on hold even though customer service assured me it was already with UPS for 2 day shipping on the 19th. They refuse to refund my money to me because they say their system shows it has been fully shipped even though they’re holding it in their warehouse. At this point, they refuse to ship it to me apparently and refuse to refund my money so I’m left waiting. It appears that they have decided once an order is placed it cannot be cancelled regardless of their incompetence. The FFL I used also informed me this is a regular problem. That matches what customer service told me as he said there are clear notes in the system showing the correct address to ship to. Apparently their team makes this mistake regularly despite the clear process and warnings in their system.
Manuel Valle
March 28, 2026
Man I have to give credit where credit…
Man I have to give credit where credit is due. Man PSA rocks! I have ordered many many items from them to this day. All I have to say is their customer service rocks. I had a round go off in my psa Jakl(no fault to PSA) and the fixed and warranted it. This is what great customer service is. I definitely will continue to buy PSA products! Thanks for what yall do!
Jeffery Jerome
March 27, 2026
They are scammers and liars
They are scammers and liars. I have made a 1 star review 3 times on a magazine that they sell. It is defective and does not hold the ammo. I get the email to verify the review. I verify the review and guess what. They refuse to post the review. All the review states is the magazine is defective and once you get half capacity the bullets fall out. Yet they refuse to post it. Making it look like the product has only high ratings. Well if they do it for this item, what else on their site do they alter the ratings on. I have screen shots of the product review showing no 1 star ratings and the emails confirming the reviews. I checked the magazine today. There is no 1 star review on the magazine!
Nicholas Price
March 25, 2026
Poor quality products, poor customer service, poor company rating all around.
Poor quality products. Barrel nuts are super cheaply made and very thin walled. Customer service is a nightmare, warranty is still undetermined on a Sabre upper barrel nut. They will not just sell you a barrel nut, even with product sku and order number.As of now, I'd suggest just saving up a tad bit and buying a BCM complete upper. BCM, SLR, Cross Machine Tool, LMT, Noveske, LWRCI, Primary Weapon Systems, Centurion, Geissele, Sons Of Liberty Gun Works, Vseven Weapon Systems, Vltor, Aero, etc have all been much easier companies to deal with, and gotten me replacement parts without hassle.I'd skip a company that I still focused on popping out 1000-2000 AR's a day for profit versus helping out there customers.
Steven Tinkler
March 6, 2026
Selling Used Products As New / Non-existent Customer Service
Read carefully and decide if PSA is where you want to buy your firearms before ordering from them.I am a long time customer of Palmetto State Armory. I've spent a lot of money on their website and recommended countless friends who have done the same.Until now I have always been satisfied with them and the purchases I have made.I purchased a Beretta 92XI Squalo from PSA which was advertised and sold as new. Total cost $930.The gun comes with 3 custom magazines from the manufacturer built of standard included mec gar magazines with toni systems extenders. To put together one of these magazines on your own is about $110 and there are really no other options that are compatible, nor are the parts readily available at this time.Upon opening the case there was an obvious smell of gunpowder and all 3 magazines were extremely dirty, scratched, worn, with gouges in the metal extenders and the springs were extremely loose. There was no manual, no documentation and no warranty card included..Just a nice shiny PSA sticker.I provided photos and email to PSA however they show no interest in taking any responsibility whatsoever for the situation. Customer Service has told me 3 times that this is a "warranty" issue and I must contact Beretta and take it up with them. Then they try to say its a third party issue! Come on. It couldn't be made any clearer that the PSA Customer Service Policy is that the customer is always wrong!Here's a section of the PSA copy and paste response:"Palmetto State Armory does not warranty third party products, and ships these products in the same condition and packaging as they are received from the manufacturer."How is it possible that a dealer sending out a filthy used, damaged product with after advertising it as new is a manufacturers warranty issue? Beretta will laugh at me if I attempt to file a warranty claim.Kind of like buying a brand new car with a smashed windshield and the dealer tells you its not their problem...call the factory..all we did was sell it to you!! Great customer care PSA!!Then they blame me saying I did not inspect the firearm and offer a $50 "Blemish" store credit.Obviously they knew it was a "Blemish" item all along.Never seen anything like this in any line of business. Zero accountability from PSA. Shameful excuse for customer service. The issue of providing damaged, used magazines with the gun is bad in an of itself however, the complete insistant refusal to accept any responsibility and negligently push the problem on the customer and the manufacturer is a disgrace. There are many other excellent companies out there that do not pull this type of nonsense with customers. I've used numerous reputable online e firearms companies and never experienced this low level of service. Look around at other negative reviews and you will read similar descriptions of PSA's ignorant stance towards servicing customers after the sale is complete. Calling this pathetic would be a compliment.The most basic principle of a sale is providing the item that a customer pays for..not for PSA.I've given PSA 4 chances to make at least a reasonable effort to correct this problem. The responses repeatedly lie and continue to refer to this as a "warranty" issue. This situation should be a simple fix involving basic customer service principles however PSA has no interest in making the slightest effort to correct the issue. Sadly it is obvious that PSA has grown to a point where they clearly dont care if they lose the average day to day customer. Not the type of operation that deserves my business.Be an informed consumer and don't be the next one to fall victim to this garbage. Goodbye PSA...you just lost a good customer and many others that I know who have together spent tens of thousands of dollars through your company who doesn't give a damn about its customers or sales ethics. Hopefully this review will help other potential customers gain some insight into what to expect from PSA should they have a problem with a purchase and make a smart decision on where to shop before spending their hard earned money.Very Disappointing. Then they responded to my review on another platform and offered assistance. No surprise they didn't bother to respond to the email that they requested that I send to them. Nice of them to step up and prove that they earned the bad review. Update..Just read the PSA response. As stated in this review, whatever is wrong with anything they sell you is not PSA's responsibility..it is the manufacturer. They just send you what the manufacturer sends them..they are not responsible. It's on the customer. All they can offer is a $50 "blemish" store credit to use on the site to take your chances on the next item. Take what they send you and like it. Would this be acceptable customer service from any company?
Mac
March 4, 2026
Tried to buy an upper from these clowns…
Tried to buy an upper from these clowns and they sent me an email saying part of my order was non-compliant even though it's perfectly legal in my state. When I replied to their email asking them to explain, they refused to respond. Several emails went unanswered. Do not recommend this business.
Raequan Mcewan
March 4, 2026
Last time spending money with psa
Delivered Feb 24. Received the wrong optic plate(RMR instead of Doctor footprint). Contacted PSA support the same day. It's now been 10 days and my replacement plate hasn't shipped. PSA ships orders next day but hasn't corrected their mistake yet. I now have to buy the correct plate myself. They will rush your order out but will drag there feet when they make a mistake
Mark Rose
March 3, 2026
Disgusting spammers
Disgusting spammers. I tried to unsubscribe they just send more spam. Repeated emails sent to their complaints email has not stopped it. I never even signed up to receive their messages - these are completely unsolicited. Avoid dealing with them.
Jack K
February 27, 2026
PSA in Columbia SC shipping and customer service
UPDATE 2 March 03, 2026 @5:00pm:Still no delivery and no better service from the customer service people in Columbis SC. However What I have determined from one person I talked to is that when something is ordered on line the shipping charge and package insurance is added on to the invoice, this is common for all on line vendors. the shipping cost is the amount for fedex or ups, so far all good, BUT when you have the item sent to one of PSA's retail stores the package is not shipped by the normal carrier methods. PSA has decided to deliver it there self via a PSA truck. That keeps them from paying fedex or ups any shipping which you have already paid for, this is more and more sounding like a SCAM on shipping cost. In addition I am sure each PSA retail store get a different amount of deliveries on an as needed basis. Also yesterday customer service advised the delivery time could be up to 15 days, that number has increased from the 10 day delivery time I was advised of a few days ago. They may just make up a number as they feel like it, who knows. But with this tid bit of information, refrain from having anything shipped to a PSA retail store, send it where they will be forced to ship via the shipping pros of fedex or ups, remember your paying for it either way. I would BEWARE of ordering anything at this time, till they can get their s**t together, they are no where close to that as of this writing. As this is going it would not surprise me if they hadn't slowed my package down due to my complaining to them.UPDATE 03-02-2026@04:08pm: just got gaslighted by customer service again, no information as available(we all know better than that) and was told no supervisor was available. I am sure there's supervisors available. It looks like I may need to cancel the transition thru my cc company. I dont plan to do any additional business with Palmetto State Armory after this issue is resolved. as their not the only company to do business with. for the current time others need to BEWARE of ordering from them. I have done business with PSA for several years, whatever i order on line that needs ffl paper work i have sent to my local PSA store, the guys and gals at the local store are excellent, knowledgeable, friendly and such. PSA's shipping has never been very efficient, or in a timely manner, however its getting worse as time goes on, and the customer service when you call Columbia SC to inquire is worse. I am currently sitting on an order waiting for delivery to my local store for 2 weeks with no communication, or updates, there is no excuse for this time line, and no way to run a business. I have ordered from other gun shops across the lower 48 and the normal shipping to delivery is normally 3 to 4 days(via fFedex or UPS) to the ffl I use to do those transfers. I have no option but to move PSA to the bottom of my list for ordering, as the other sites I use all have about the same things with just as good of price. I like to do business locally but I am just wore out with PSA's shipping, and getting the "run around" when i call Columbia SC to inquire on status, but i seriously doubt they care.
Jacob Trent
February 24, 2026
I placed an order for ammunition…
I placed an order for ammunition totaling $230.22, $100 of it paid with a gift card and the rest on my debit card. On 11/14/25, I received an email with the subject “Order Pending Refund” stating that a refund had been requested and would be issued in up to three business days. I had to call to find out why my order was being canceled, and that’s when I was told that their fraud department had canceled it. My funds were taken from my bank account the same day.Over the next three months, I repeatedly called to address both the gift card and debit card refunds, but I could not get ahold of a supervisor. I was placed on multiple call-back lists and never received a return call. On 2/18/26 (three months after my card and gift card were charged), they finally “resent” a gift card, but it was actually the original gift card code showing a $0 balance. I had to call back the same day to get a corrected gift card balance.I filed a Better Business Bureau complaint regarding the missing funds. In their first response, the company only addressed the gift card issue and did not mention the debit card refund. After I rejected that response, their second BBB response stated that I had already been issued a full refund to my debit card. However, in reality, only a partial refund of $90.05 had been initiated on 2/23/26 — the same day they emailed me from a do-not-reply address stating they were initiating the refund and told the BBB that my full refund had already been issued. I had to call back to try to figure out why it was not the full amount, and I still could not reach a supervisor. My bank has not yet confirmed receiving the partial refund.Based on this experience, I would not recommend giving them your business.
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