pacsun.com Reviews
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1.4 / 5
Average user rating
723
Total reviews
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pacsun.com Reviews
Read real experiences from customers of pacsun.com.
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Consumer
March 7, 2026
I received an e mail stating I placed…
I received an e mail stating I placed an order. IF YOU HAVE DO NOT RESPOND this has happened to me before, no money was taken but do check all your payment cards etc to see if there is anything pending
Jaylain Williams
March 6, 2026
don't pay for express shipping
don't pay for express shipping! they will charge you for it and then still send it via ground shipping. it's ridiculous how simple some people's jobs are and they still can't do it right
A Harris
February 23, 2026
They do not honor refunds
I purchased an item that qualified for their extended refund timeline for the holiday season. The a store in Salt Lake refused to honor the refund even after showing what their website said. I bought the item on Nov 17 and anything from Nov 1st to Dec 25th could return until late Jan. The store said the policy did not take affect until after thanksgiving.After contacting customer service, they confirmed the store was incorrect and offered for me to return with the QR code for free at UPS and I was able to make a return and received notification I made the return and also had a receipt.However I was never refunded. After awhile, I filed a dispute. Because Pacsun changed the amount and date of purchase on the return QR code my dispute was denied. On top of that I found out PACSUN lied and said I never returned the item for 147 back. I do have an email chains referencing the exact order number and return code. I even have a receipt from ups and a confirmation email stating I returned thr item, but I was never refund. So now I am out that money and considering small claims.
customer
February 4, 2026
2 months to send out an order
These people took 2 months to send out my order. Came here stained. Refused to do anything about it. They don’t let you cancel orders either so god forbid you make a mistake. This place is trash. I stupidly placed another order and I’m having the exact same issue and I’m going to be pissed if it’s stained again
Peeper Peeper
February 4, 2026
2 items purchased and paid from the…
2 items purchased and paid from the internet site. 1 item was announced out of stock afterward. 1 item was announced as being lost in transit 1 month after shipping. Both items were refunded but the total refund was 80% of initial price. is this a scam site?
NN
January 30, 2026
Awful customer service
Awful customer service. It is a miracle that this store is still in business with how awful their customer service is, even at the corporate level. They've been around since I was a kid in the 90's. I recently started shopping with them again in the last year, because they carry Brandy Melville/John Galt. However, it is absolutely NOT worth it.There is a reason their customer service hours are so limited, and close so early in the afternoon. Business must be so limited they can't afford regular hours for customer service. They could be better to their customers and maintain a customer base, but alas, they choose not to be.Every time I have ordered from them, they either don't send what I ordered (they send something similar or something that is the same color, but not the exact specific item I ordered and paid for). OR they list items as different colors, take the photos in different light, only to send you identical items if you order one of each. OR they do not check the condition of the items before sending, and stuff often comes from store locations or wharehouses in damaged condition, and arrives in multiple packages for one order---all complicated and poor quality control. It's been problem after problem when I've ordered from them online, and you have to fight tooth and nail for help setting up a return, or to get them to cover the cost of return shipping when they send damaged or incorrect items--their legal responsibility. They want customers to pay for their mistakes and flawed orders. If you escalate to corporate, you will get a Director of Customer Service named Pablo, who will talk to you like you're a moron, and he will be argumentative and rude---at least in my experience. He tried to make it seem like I'm the problem. No apology or acknowledgement of their failures. He implied that I've had multiple issues and my account is flagged. Mind you, they have never offered me any discounts or concessions or apologies. I've never asked them for anything for free. I've simply asked them in the past and recently, to cover the cost of their own return shipping due to their own mistakes and issues, when I have returned items to them in the same condition they send them to me in, unworn by me, and with the tags attached (that is if they've sent them to be in such a state). I have even in the past re-ordered the items they sent damaged! I've placed maybe four or five large orders over three years and hadn't in a long time, because of their repeat issues. My mistake for trying Pacsun again.My last order had a pair of pants with no tag, a sweater that did not at all look as it was supposed to, another pair of pants with multiple animal hairs and a long dark hair stuck to it (gross, and shouldn't have been packed that way), and a shirt with stitching defects. I asked for a return to be set up at their expense (not mine) and they refused. They finally eventually sent me a shipping label that would cost me $5 to print, at a carrier located nowhere near me----$20 worth of gas away. When I escalated to corporate asked for a reasonable alternative for return shipping, Pablo, the person at coroporate in charge of customer service, was rude, argumentative, and repeatedly kept saying to me "we're talking semantics" as if I were a moron, and as if he had just learned the word "semantics" as his word of the day, without actually understanding what that word means. It's not semantics. Either you arrange a return at no cost to me (deduct from the total refund and then refund it back separately, or you don't); t's not rocket science. I shop online weekly from various retailers, and never have such aggravation with any other retailer, nor do I receive packages in such bad shape so consistently, from any other retailer. Mistakes and defects are one thing, but bad customer service on top of that is the nail in the coffin. I'm done. Pacsun no more. There is a reason Pac sun is rated so poorly on every review forum.
Rita Franco
January 2, 2026
They have no Customer Service
What CS? They have nothing to assist their customers. The phone number refers you to their online Chat. The online Chat has scripted answers that don't answer your questions, AT ALL. I was online with their "LIVE" agent in a Chat that took 45 minutes when I finally had enough of getting no relevant responses and disconnected. I won't be shopping PacSun going forward. I have 3 older kids who like the products but letting them know, shop at your own risk with your own money. We will let their friends know about this too. Something so simple as getting the policy for exchanges for a xmas gift due to no receipt; couldn't even respond to that.
Customer
December 29, 2025
DO Not order online from this company
DO Not order online from this company. You'll never get it in the mail. We ordered two items on December 13th. They only shipped one. On the 29th I contacted "customer support" for a refund and they told us they wouldn't issue one because they didn't ship the 2nd item until December 20th (even though it was know it was a Christmas gift) and if it didn't show up by the 29th I could request a refund again. Needles to say, it will be completely useless by that point. These guys are terrible. I will never buy another item from them again
Cristina
December 27, 2025
Poor quality
I gave 2 stars because I ordered a cotton sweater and the quality was good, so I decided to order in 2 other colors. However, when I got them I noticed that something was off. One of the sweater was very short and large, it was poorly sewn. I compared with the one I ordered previously. It was not the same quality and the sizing was off, despite they were all a Small. Looked like a faulty item. Both were that way. I guess they sent me 2 faulty items, that's why they were on sale. I returned them .
ryleigh oliver
December 26, 2025
Horrible customer service
Horrible customer service, The worker lady was rude rude rude. Had an attitude and yelled goodbye when I left. Because I didn’t have the exact price in cash for the jeans including cents??
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