outdoorplay.com Reviews
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4.4 / 5
Average user rating
140
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for outdoorplay.com.
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outdoorplay.com Reviews
Read real experiences from customers of outdoorplay.com.
Brands may not incentivize or pay to hide reviews.
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Steven Birchenough
November 11, 2025
I recently bought and then returned…
I recently bought and then returned some spare parts for a ride on truck from them. They were very difficult to contact and took numerous emails to get a response, then after following their instructions they received the tracked return and stopped responding, so had the parts back and kept the money.
Michael
November 6, 2025
Chris was able to help me in a timely…
Chris was able to help me in a timely manner after receiving a faulty item.
Tom Lampl
June 11, 2025
Jacket is fine will not order again from Outdoorplay
Got the Patagonia jacket and it is fine. The problem is with Outdoorplay's return publicity. The policy is all returns must be within 14 days or ordering not delivery. It took five days to arrive, I was out of town so I had two days to make a decision. I did not biuy it to return it but when there is a problem, I would like a reasonable amount of time to evaluate and react
Fay Barnett
June 4, 2025
Timely and what I requested.
Timely and what I requested.
David
June 3, 2025
Five stars
Five stars. Did great at returning a purchase. No issues, simple, easy, and very nice 👍
Richard A
May 29, 2025
Great product selection,
Great product selection,customer service with easy returns.
Russ Barlow
May 19, 2025
Shipping Nightmare
I ordered a Patagonia jacket and it was shipped via FedEx to a post office for further delivery. After two weeks when it didn't arrive it was a situation where FedEx blamed the USPS and vice versa. OutdoorPlay Customer Service said it wasn't there problem but the carrier. I reminded them that they picked the carrier and also selected a multiple carrier method fraught with potential problems. I was forced to wait a month before they would issue a refund. This was my first experience with OutdoorPlay and I felt their Customer Service was second rate. Very business like and no apology or empathy for their failure to deliver. I was offered no discount or perk on a future offer for the inconvenience. Probably my last experience with them.
customer
May 3, 2025
Best selection, prices & service
Best selection, prices and service. What more can I say?
Marlene Ara
April 22, 2025
Great prices and quick shipping
Great prices and quick shipping! I’ll be back to buy from this store.
Greg Bridges
April 21, 2025
Great corrective action response.
I had a return switch-a-roo event (someone got my replacement item, they got mine). The corrective action by Outdoorplay staff was quick and they answered all my questions. I got my correct replacement rushed to make my trip.
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