outdoormaster.com Reviews
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4.2 / 5
Average user rating
294
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for outdoormaster.com.
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outdoormaster.com Reviews
Read real experiences from customers of outdoormaster.com.
Brands may not incentivize or pay to hide reviews.
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M T
March 28, 2026
Excellent products, and super responsive customer service.
I use several Outdoor Master products for skiing, and they have been excellent in build quality and value.Had an issue with an order which was damaged in transit by the delivery company, and the customer service at Outdoor Master was super responsive in resolving the issue quickly.
Nanc
March 25, 2026
Appreciate the Quick Support
I didn't expect to receive the reply within several hours for an order I made several weeks ago. Thanks so much for the support from the OutdoorMaster Team and the service agent Effy!
Laurie Norman
March 24, 2026
A well made product.
A well made product.
Pure IT
March 24, 2026
Fantastic customer support
Fantastic customer support. Don’t hesitate to buy from this company.
Maynard P
March 16, 2026
Kudos to Effy and Iris Customer Support
The entire Support Team associated with OutdoorMaster did an excellent job in meeting our expectations in exchanging a ski helmet for our son, by understanding the request for initially a refund, then rising to the occasion by offering the opportunity to allow the ability for my son to enjoy a more suitable replacement helmet and at no significant cost difference. The experience involved a support team of individuals who pulled together for the customer by communicating exceptionally well which is much appreciated in today’s busy society. Thank you!
David Pacheco
March 11, 2026
Outdoor Master Customer Neglect Team of Employees.
Inexperienced Employees at OutdoorMaster causing the company to sink its Brand Reputation by creating consumer frustration over its badly shaped customer service. My worst experienced ever as a consumer has surfaced with the OutdoorMaster company and its customer care team of employees. I ordered a large blue helmet from them and they've shipped a small kids helmet that was a different color. Contacted their customer care team and asked for shipping label to return the item, instead, they have said to pay the return shipment cost out of pocket for a later reimbursement. Since then, I have shipped back the wrong helmet I have received and my order is still pending. Frustrated for the latency of my ordered skier helmet, I contacted their Customer Neglect team to issues a refund, and their pathetic response was as follow:Quoted from their response, "We completely understand that you would prefer a full refund. However, since the package was indeed shipped and the tracking information confirms that it was delivered, we regret to inform you that it's very difficult for us to obtain a full refund from the carrier in this case. We sincerely apologize for the inconvenience this has caused. That said, we’re still here to help. To avoid a similar situation, we’d be happy to arrange a free reshipment to a different address (for example, a friend’s, family member’s, or work address) if that would be more secure. Once we receive the new address, we can send the replacement as soon as possible. Alternatively, if you'd prefer not to have the item reshipped, we can offer a 50% refund instead. And if the original package happens to show up later, you're more than welcome to keep it. Please let us know which option you’d prefer:Free reshipment to a different address (please provide it)50% refund We truly appreciate your understanding and look forward to your reply.Best Regards,EffyThe OutdoorMaster Team 🏄♂️"
Trisha McVicker
March 11, 2026
Excellent Customer Service
Excellent Customer Service! Outdoor Master's customer service team was extremely responsive and helpful!
gstonne
March 11, 2026
Excellent products and customer service
Excellent products and customer service! Very happy with my Shark III inflatable pump. Premium product!
Chad L.
March 9, 2026
Replaced my bag at no charge!
The handle broke off my ski boot bag and I reached out to outdoormaster customer service. They stated they would look into my request and the next day I got a response. I was skeptical they would help as the product was out of warranty but to my surprise, they are sending me a brand new bag! I was pleasantly surprised they decided to replace it and I will continue to recommend their products just for the service alone.
Mike
March 6, 2026
Very helpful and responsive
Very helpful and responsive customer service!
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