orlebarbrown.com Reviews
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2.0 / 5
Average user rating
99
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for orlebarbrown.com.
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orlebarbrown.com Reviews
Read real experiences from customers of orlebarbrown.com.
Brands may not incentivize or pay to hide reviews.
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Richard
February 19, 2026
Stains on the fabric, poor customer service
Bought swim shorts last year for 245 euro in OB store at Ibiza. Worn two times (Ibiza and Caribbean). Salt leaving nasty stains on fabric. Never ever buy from this brand. Contacted them and won’t do anything. Sending my coupon for 20% discount. Are you kidding me? Never buy. Price quality totally not worth. Poor customer service. Its a pitty I can't upload a picture so you all can see the quality. You think you look cool on the beach, but you look horrible.
Matt N
January 25, 2026
Hopeless returns process
Hopeless returns process, and minimal support from OB. Followed the return process exactly as OB provided, and it was rejected by customs. OB seem not to know what the return process is for rest of world, and their forms don’t take this into account. Am now stuck with a shirt that doesn’t fit and don’t want waste money again sending it back to take a chance that the OB process may or may not work. The OB concierge doesn’t seem to know what to do either. Be very clear if you are not from EU or US on returning goods - OB doesn’t seem to take this into account.
Craig
January 9, 2026
£1,500 worth of goods NOT delivered by…
£1,500 worth of goods NOT delivered by FedEx. Having managed key W1 accounts for FedEx and UPS, I am aware of stipulation to deliver ONLY to named recipient and address.Chased OB Concierge three times, no call back, no POD, no goods.
Marawan Mansour
November 4, 2025
Worst quality i have seen
I have never had bad quality shorts like this. They have very good prints, but their quality and fit are not worth the money. I will not buy again.
paul
October 14, 2025
Always excellent service from Orlebar Brown
I’ve ordered from Orlebar Brown many times and the service has always been excellent. I often order two sizes to make sure the fit is right, and there’s never been any issue with returns or refunds — they’re always handled quickly and efficiently.It’s how online shopping should be: easy, reliable, and professional. Orlebar Brown really set the standard for how premium brands should treat their customers.
Abdulla
July 24, 2025
Very happy customer
Most people are quick to speak up when they are upset but often stay silent when they are happy. I want to make a point to do the opposite here because my experience was truly exceptional.I was nervous before ordering because I had come across some mixed reviews - the size I wanted was out of stock on Farfetch and the OB website didnt have "great" recent reviews. I was worried the shirt might not meet expectations or that the service could be lacking based on some of what I read. I am genuinely happy to say everything went far better than I expected.The linen shirt I ordered is absolutely beautiful. I have only worn it once so far, and several people asked me where it was from. It is simple, but there is something incredibly elegant and eye catching about it. It feels refined and stylish.The quality of the fabric is excellent and the pricing is more than fair for the level of craftsmanship. It was also packaged beautifully. The sizing was spot on too. I really appreciated the measurements listed on the website because they helped me choose the perfect fit. I placed my order and it shipped the very next day, which already put me at ease. There was a brief moment of panic when I saw the package was stuck at Roissy Charles de Gaulle. I have had a package get stuck there for over two months before it was eventually declared lost, so I was anxious. I reached out to customer service on every platform, probably too many times, but I was relieved when Christian from the team replied kindly.Christian reassured me and made sure fedex had everything they needed to get the shipment moving. It arrived not long after, and I could not be more pleased. His kindness and professionalism really stood out and made me feel like a valued customer.This has been a five star experience from start to finish. I am extremely happy with my purchase and will absolutely be buying again. Highly recommended.
Roman
July 15, 2025
bad quality and easily stains!
I have a lot of their products and the quality is horrible. The products stain easily, I just threw one away yesterday, it was all yellow! You find a lot of similar products now, made also in Portugal for a fraction of the price. Never again for me
Tim Smith
June 17, 2025
The worst quality to price ratio of…
The worst quality to price ratio of anything I have ever bought. Please don’t fool for their lifetime guarantee nonsense, because it’s drivel. I bought a pair of £180 swim shorts and the pocket closure failed after two wears. I reported it under their ‘lifetime guarantee’ and they suggested me paying for a local tailor to fix them and they then reimbursing me on production of a receipt. Really?! Needless to say I didn’t bother. I’ve now got the shorts out for another wear and the press stud that buttons the waist has broken. All after three wears. The quality is absolute junk. The very worst type of company, peddling pound shop quality clothes for eye watering money. Never again.
Angry customer
March 27, 2025
Sunscreen stains them
Onto my 3rd pair of bulldogs and this time I chose a navy bulldog bonded pair. They look great but there is one glaringly massive flaw with the product.THEY GET STAINED BY SUNSCREEN.Absolutely crazy that this material gets stained by something that, let’s be real, is required when wearing them. No matter what I’ve tried, they still have white smudges all over them.HORRIFIC and not for for purpose.What a shame that the customer service has also divebombed and they don’t value loyal customers that have shopped with them since 2017.
Sm
March 24, 2025
Terrible customer service. Not what I expected from OB. Used to be great
As others have said, customer service has taken a nosedive. They’ve clearly outsourced it somewhere and now you get robotic poor service with a ‘computer says no’ attitude and level of care.In 2019 I had a problem with a button on a pair of swimshorts no longer clipping well. Emailed OB about it, chap called Marc emailed me back, seemed very concerned I’d had an issue and after a back and forth, despite the shorts being a number of years old, had me send them back and mailed me a new pair, with apologies, no questions asked. Felt like he really cared about the customer and the product and wanted to make things right. Question of receipt didn’t even come up, they were OB, high quality and shouldn’t fail.Fast forward to 2024/2025 I’ve now had two pairs of my OB shorts start to suffer from serious chlorine fade (despite OB stating on their website they’re rated to much higher levels than commercial swimming pools - rubbish). Contacted customer service hoping for another ‘Marc’ who’d be empathetic and concerned about such a manufacturing fault with their high quality product.Nope.You’d think I was contacting customer service at Amazon for the level of care and understanding I received. Not only did they take a while to even understand what I was explaining, they showed zero care and immediately asked if I had a receipt. Sadly I did not, having been a big OB fan over the years I’ve had pairs gifted to me or I’ve bought abroad in resorts etc. So that was the end of the conversation, refused to help me. OB are no longer a luxury brand who care about their products, clearly farmed out their aftercare to save a few $. Absolutely not what I expected from OB and especially not at the price point they’re selling at. Time to find a different brand, shame.I imagine the response I’ll get to this review will be the same as others who have had the same issue - our policy strictly relies on proof of purchase or we don’t care. That’s fine if you’re selling cheap clothes at a corner shop, people who pay £2-300 for a pair of shorts expect top service, not further inconvenience when they’re already annoyed the product has failed.
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