orientaltrading.com Reviews
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Join 14,383+ users reviewing Oriental Trading Company. Read verified ratings and real customer experiences on orientaltrading.com before you order.
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4.5 / 5
Average user rating
14383
Total reviews
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orientaltrading.com Reviews
Read real experiences from customers of orientaltrading.com.
Brands may not incentivize or pay to hide reviews.
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Ashton Fallon
March 17, 2026
The items were lovely and arrived right…
The items were lovely and arrived right on time for the baby shower. Thrilled with the experience and will be a repeat customer.
Dave Khatib
March 8, 2026
I ordered a wireless HDMI transmitter…
I ordered a wireless HDMI transmitter from this company, as advertised on Facebook. It's been over 6 weeks, and I still have not received the item. When I contacted Customer Service, they told me it was delivered to the wrong address by the shipping company. If I were you, I wouldn't order from this company.
chelsie lantz
March 5, 2026
Don’t trust this company
Don’t trust this company it signs you ups for a membership that changes you I ended up buying things for my nephew for his v day party thing I was only buying the product not signing up for a membership I end up getting charged today 3/5/2026 for 16.95 won’t be back using them
Sue Groda
February 20, 2026
Made an order for a conference of some…
Made an order for a conference of some cut outs for superheroes and Gotham and they had mold and mildew all over them and they would not return them because it was over 30 days. It's crazy that they send products out with mold and mildew see photos.
Herhighness Reigns
February 7, 2026
It was not delivered
It was not delivered
Melissa Conley
February 5, 2026
Fun Rewards Program - felt scammed
I ordered coloring books/crayons in January. Paid in full w/debit card.On 2/4 my card was debited $16.95 recurring charge for the "fun rewards program" that I DID NOT sign up for.I have bought from this company for years and always satisfied w/prices and products, but this just really irritated me. Customer service was nice and helpful once contacted, but this left a bad taste in my mouth and I am not sure I will ever be ordering from here again.
Adriana Gaytan
February 3, 2026
Scam, thieves
Pity, they take out of your bank account twice a month without the slightest attention to warn the customer, I call it a scam when they abuse the power it has. To steal by announcing profits that one never asked for or I never need, just to make a single purchase in years !! Ridiculous take care of this company and its charges of 14.95 doubles per month just to obtain profits I do not want and do not need them from this type of company bulgares thieves
Sharon Susie Q
January 3, 2026
My Grinch Christmas party was a booming…
My Grinch Christmas party was a booming success! Thank you for so many choices in my purchases. I think I ordered everything you offered. 😆
customer
December 24, 2025
Poor customer service by Teresa
In November 2025 I ordered $70, with tax & shipping, 2 duck groupings of 4 bags. I received the order with a bag change out on the Sailing the Seas grouping. I was looking forward to the shark ducks package but instead received some unrecognizable sea animals substitute. I called and was told they were out of the sharks and it was switched out. I was told they would email me a FedEx label for a “free return” of the Sailing the Seas group and would refund half my order which was $32.99 + tax. I printed out their “free return” label sent the unwanted sea grouping back as requested, the following day. After 3 weeks I saw no refund from Oriental Trading Co. I emailed them their past weekend and the next day was told they would credit my charge card. Instead of what I paid plus tax, I received $26.99 back. I called Oriental on 12/22 and spoke with Teresa. She told me their fine print said the customer might not receive what they ordered due to them getting their product from an outside supplier. “We have no control of what we receive”. She denied them changing out bag groupings (surprisingly it comes to the customer with their Oriental Trading label on the box). Teresa also said “they took off $6” for the return. I explained to TERESA I was told it was a free return. Of course she said it was not and was persistently insistent the cost was on me and elaborate their fine print for the customer might not be able to receive what they ordered. Very dissatisfied customer service especially Teresa.
Shirley Stewart
November 21, 2025
Unauthorized monthly recuring
Unbeknown, I was entered in a monthly recuring charge program. I didn't notice the charge. I requested credit, and it was applied. When I went back to audit mt account, I discovered a charge every month, A 2nd call was placed to remove all charges, this was a dumb move on OTC when Temu & Amazon is available without hassle. Will never order with them again
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