oneplus.com Reviews
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1.5 / 5
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3419
Total reviews
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oneplus.com Reviews
Read real experiences from customers of oneplus.com.
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Leo Gravatt
March 30, 2026
Parcel lost by courier, refund refused despite clear evidence
I am extremely disappointed with my experience with OnePlus.I placed an order worth £1971.99 and paid for priority delivery. The parcel was never delivered to me.After chasing this for weeks: • DPD confirmed in writing that the parcel was lost within their network • I was asked to complete a lost parcel declaration, which I did • I was then asked to file a police report, which I also completedDespite fully cooperating with every request, OnePlus has now refused to issue a refund or replacement.As a customer, I have done everything possible to resolve this properly, yet I am being held responsible for a delivery that never reached me.This level of customer service is unacceptable, especially for a high-value order. I am now having to escalate this further due to OnePlus refusing to take responsibility.I would strongly advise others to be cautious when ordering high-value items, as resolving delivery issues appears to be extremely difficult.
Tim Shaw
March 26, 2026
Very efficient customer service
Very efficient customer service. The phone was not suitable for me and the refund was done quickly with good communication throughout.
Sylvain Mertens
March 17, 2026
Disappointed with OnePlus support
Disappointed with OnePlus support. My case failed under warranty, but since it’s out of stock, they forced a voucher on me instead of a refund. It's a 'pay-to-recover-your-money' scheme. Quality and service are clearly declining.
Ganesh
March 14, 2026
I purchased oneplus bullets wireless z2…
I purchased oneplus bullets wireless z2 anc before 6 months, working well, value for money
Morris van landschoot
March 8, 2026
This company has lost my earbuds for…
This company has lost my earbuds for repair and still hasnt found them or send a solution acceptable. Takes about 14 days to get a response. They claim not to have sufficiant information while the relevant documentation has been given multiple times. This is also the company that leaked my data a few years agoEdit: still no response from the support division
Unrevealed
March 6, 2026
Green line
Phone is good. But after sometime time green line appears on screen. And their is no clue where should we contact. No support team is willing to answer. Should avoid using oneplus phones.
Isaac Cohen
March 4, 2026
Horrible website, virtually non-existent customer service.
UPDATE: The proforma response to my review from One+ proves my point: it includes a link to their useless support page that has only answers to trivial FAQs and no way to address any real problem you may have (no chat link or phone contact). TRY IT BEFORE BUYING THEIR PRODUCTS!!!Horrible website, buggy and counterintuitive, customer service is inaccesible, (chat link is broken and no phone no provided).Link on website to create RMA for return of unwanted phone also broken, unclear how to return it.I cannot comment on the product quality, but if you encounter any problem prepare for a communications nightmare.
Joes Zinoki
March 3, 2026
I Payed full including for express…
I Payed full including for express delivery as I wanted to get it as soon as possible, for a phone it came as a package deal which with included extra items and looked to good to be true. After payment they didn't deliver was sent back as failed delivery, I contacted OnePlus and said they will investigate, I get a email 15 days later. " regarding the stock for the replacement, the watch and phone are not available" What is going on with OnePlus, I loved their products but this has placed a bad taste in me. Very disappointed
Muma Ou
February 27, 2026
Great Service
I got a great deal. I got the oneplus watch 3 and the buds pro 3 for €250. They shipped fast (to Finland) and the buds are awesome and the watch is good.
Tushar Kale
February 27, 2026
I am extremely disappointed with…
I am extremely disappointed with OnePlus India service handling. My OnePlus 9R developed vertical display lines. At the authorized service centre (QDIGI Kalyan), staff accused me of using a duplicate display without proof. Later the claim was rejected citing “Liquid Ingress,” but no internal inspection photos or LCI evidence were shown.The phone has never been opened or repaired. It works perfectly except for display lines. This kind of false allegation and non-transparent warranty rejection damages customer trust.I request OnePlus India to conduct a fair re-inspection and maintain service integrity.
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