onemedical.com Reviews
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1.3 / 5
Average user rating
294
Total reviews
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onemedical.com Reviews
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Kathleen Collins
April 8, 2026
I wish I could give zero stars.
I wish I could give zero stars.I was totally scammed by one medical.I did not receive an appointment I showed up to the doctors office, they turned me away for care and referred me to somewhere else and still charged me almost $400 for the appointment. This is absolute scam and a horrible way to operate a business - I would not recommend them. Go anywhere else possible do not go here and do not sign up for the membership. It is not worth it. They are sleazy.
Teresa Winata
April 7, 2026
The waiting time needs lots of improvement!!!!
The waiting time sucks!!! My appointment time was 1015am n its 1059now ! Whats the point of making appointment time when you cannot fulfill it! Please clean your group up with punctuality!!From a painful patient!
Sal
April 6, 2026
$772 for a 15 min appointment
One Medical has gone completely downhill since Amazon bought them. It's VERY difficult to see an actual MD. NPs, PAs and other medical staff are easy to get a hold of but an actual doctor?...good luck! I was charged $772 for a 15 minute appointment with an MD. In reality, the discussion was less than 10 minutes. That means, 1 MD working 40 hours/week for 50 weeks is bringing in over $6M in revenue to Amazon. $6M?!?! It's absolutely wild and unacceptable. DO NOT USE ONE MEDICAL!
Cathy Wu
April 6, 2026
My experience did not match the…
My experience did not match the advertised pricing.A visit advertised as $49 resulted in a $624 charge for a short video appointment (around 10 minutes) for prescription renewal.I had indicated that I did not want to use insurance. The visit was later billed at a higher complexity level than I expected for a telehealth visit.I requested a review, but the billing was not adjusted.Patients may want to clarify total costs and coding practices before scheduling.
Summer Tee
April 4, 2026
$525 for No Care is a Scam
If I could give zero stars, I absolutely would. I signed up for One Medical because I deal with some ongoing issues that aren’t major but occasionally require a prescription. For the first time, I made a virtual appointment and spoke with a PA for less than 30 minutes. For whatever reason, there was no testing, no diagnosis, and absolutely nothing was resolved. I also wasn’t told how much it would cost upfront. A week later, I received a bill for $745, which was later adjusted to $525.11. I was shocked, so I called thinking it was a billing mistake. If you’re a broke student, don’t have insurance, or don’t have money to throw away, please stay away. That’s the best advice I can give. Even urgent care visits that include testing are usually under $300. If you don’t have insurance, don’t sign up.If you’re a student, don’t sign up.If you’re looking for care that actually helps you, please don’t sign up.
Peter Jensen
April 2, 2026
There's a reason their score is 1.3 on…
There's a reason their score is 1.3 on Trust Pilot across so many reviews: they are not asking for customer feedback and therefore don't know where they're falling. There is so much potential for this kind of service if they could just figure out how to execute on it. When I switched from my single practitioner, I was excited about the availability of medical staff when I needed it and was looking forward to a more modern online experience. It's been nothing but problems since I joined them. After I met with one provider in person and explained all my current medications, he still managed to prescribe the wrong medicine and/or dosage for three of them. Lucky I caught it, but this can be life threatening at worst. Their online service is also very bad. One reason that it's not getting any better is that for the six months I've been a member, I have not once received a survey about how my experience was with a consultation, a prescription refill or any other interaction. This company is owned by Amazon which is obsessed with focusing on the customer and is asking about feedback all the time so they can improve. Why they are not doing the same with One Medical is beyond me. If they did this for one month, they would very quickly identify the top five things they could do to improve customer satisfaction. The bar is set really low here.
Karen
April 1, 2026
constant problems since One Medical took over
There are constant problems since One Medical took over. When you call its a call center who are not qualified and don't understand what your talking about. The office is run terribly. The last two prescriptions were sent to Pharmacy incorrectly and he Pharmacist called me & said to call dr. haha you can't call. I waited forever on hold to talk to someone with no knowledge then transferred to a PA who kept telling me maybe he needs to see you. I have a appt every 3 months. And now the doctors are only allowed 30minutes with you which is not enough by any means. I am also waiting impatiently about results on tests that has to with cancer. Nobody called me so I wait nervous and the PA said you can talk to him at your next appt. Well IF I have breast cancer I don't want to wait. I like my doctor but really cannot deal with the incompetence of the rest of staff and managers. I would not recommend this to anyone. When it was IORA it was great.
sophie Doyle
March 31, 2026
Overpriced for a zoom meeting follow…
Overpriced for a zoom meeting follow up.One medical isn't transparent about their inflated charges to the insurance. They were great many years ago but no longer.I also had post meno bleeding and was told the absurd scenario that I had toilet paper deep inside, well it wasn't it was a 9mm thick endometrium that required a biopsy for abnormal bleeding. I had breast cancer young but that didn't raise concern and I had to get a second opinion to be send to a gynecologist. Unprofessional !
Jon Sheldon
March 30, 2026
terrible service by Kelly Thelin
I met with a physicians assistant Kelly Thelin for 10 minutes online - my goal was to order blood test for cholesterol and she ordered the general blood test with no cholesterol. They charged me $266 and when I explained to them that they did not do what I asked they sent my bill to a collections firm! I would not pay $266 for a 10 min online mtg w/a PA and I certainly won't pay for incorrect labs. I won't pay the collections firm either, medical bills cannot be put on credit reports.
CF Chandler
March 26, 2026
Billing rates went up per visit in my…
Billing rates went up per visit in my location (New York) from around $300 per visit to over $700 per visit with no notice to patients. This is for primary care and to put it in context even specialists I see outside of OneMedical are only charging $400 per visit. OneMedical takes the position it does not have to give notice of their rising charges per visit even though they only tell you after the fact by telling you that your uncovered amount just doubled as well. I would think that they have some obligation to disclose their billing rates ahead of time but after 5 emails back and forth they take no responsibility. Also, ever since Amazon bought OneMedical the care has gone downhill. Visits are shorter and it takes longer to get in with a provider.
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