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Join 248+ users reviewing On Air Parking. Read verified ratings and real customer experiences on onairparking.com before you order.
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4.2 / 5
Average user rating
248
Total reviews
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Read real experiences from customers of onairparking.com.
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Luke LeQuatte
March 23, 2026
The On Air Parking associated with the Hilton at St. Louis Airport has the worst operator. You will receive a message from On Air Parking giving you a phone number to call to request the shuttle when you land, I had to call this number more than 50 times and never got someone on the phone. Finally I called the actual Hilton hotel and finally got someone on the line and they could not have been more demeaning and disrespectful. I highly suggest spending your hard earned money at a different establishment.
Jenn Mayhall
March 23, 2026
I have been waiting over 45 minutes for a shuttle. Do not and I repeat do NOT park here. Worst experience ever.
Ali
March 23, 2026
50 minutes waiting for the shuttle to pick me up from the airport!!!
Ann Gibbons
March 15, 2026
The hotel never received the confirmation. I arrived to check in and they had nothing to confirm me. I tried calling the number on my receipt and it was closed for the weekend. I tried the chat feature which was useless. There was a number to text and no response. How do you not have a number to call 24x7 for issues like this.
Dbrons
February 27, 2026
Great service. I would use them on my next trip.
Dennis Schnell
February 24, 2026
Flew into GR - landed at 8:30pm on a Saturday night. In the middle of a snowstorm. Minus 4 degrees temp. Called for a shuttle ride. Was informed they did not have anyone available to pick us up! They finally said they would send an Uber. Small sedan showed up- to pick up 8 people with luggage! Informed them that wouldn’t work. They said they would send someone else. Never did! The person was very rude, and refused to help us. Two hours later we finally got our own Uber. Still had to drive another hour in a snowstorm to get home at midnight. They did not fulfill their obligation, nor offer a refund. Will obviously never use them again!!
Brian M
February 23, 2026
Before I booked it stated 24/7 free shuttle. Received confirmation stating there was an $8 reservation fee for shuttle. Email instructions also very confusing had numerous things stating where to park and it was different in both sections
Laura Shaw
February 11, 2026
This would not be something I ever try again not only was it difficult to find because there’s absolutely zero lights turned on even though the parking lot is full of light poles with lights on them, but there was nobody there and no way to figure out where you’re supposed to park or anything in the dark then I learned that the shuttle doesn’t start until after I needed to be at the airport so I had to get a Lyft to come get me but in that dark parking lot, I didn’t want to sit and wait very long so I paid extra for one. It cost me $20. There was no way for me to check in and make sure I was at the right parking lot. I just had to hope my car would be there when I got back. I will not be using this and I will not recommend it to anyone.
Kay
February 8, 2026
I wasn”t able to find the parking structure. But I really want to highlight their customer service. This was the first time a company actually followed up with me after I wasn’t able to use the service. They reached out, checked in, and made things right. Honestly, I was in awe. Nowadays, when something doesn’t work out, you usually just take the loss, but not here. They followed up and rectified the situation, which made a huge difference. I was very happy with the outcome and will definitely use their service again for my next trip. Special thanks to Aja for following up and taking care of me
Julia Culver
February 7, 2026
Parking and getting to the airport was fine, however returning was unnecessarily difficult. We called for a shuttle twice, once when we got our bags and once after 20 minutes of waiting. Was told the 2nd phone call that they will contact the driver then hung up. Ended up calling an uber after 30 minutes of waiting outside in the 40°F weather!
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