omnicheer.com Reviews
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Join 2,569+ users reviewing Omni Cheer. Read verified ratings and real customer experiences on omnicheer.com before you order.
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2.2 / 5
Average user rating
2569
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for omnicheer.com.
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omnicheer.com Reviews
Read real experiences from customers of omnicheer.com.
Brands may not incentivize or pay to hide reviews.
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Chinece Perry
December 16, 2025
The sneakers run EXTREMELY small and…
The sneakers run EXTREMELY small and there’s no suggestion on their site to inform customers about it. I paid $16 for shipping (heavier side). Now to return I have to pay another $16 and print out my own return label. So $32 for shipping fees which is already half the sneaker price. DO BETTER. The box the sneakers come with is a great bonus however. Which we would keep but they run narrow and small. I’ll order from Amazon and enjoy my free shipping and returns.
Gabby
December 2, 2025
Not worth it at all.
This company had to be the worst to deal with. In between the uniform letters falling off literally within just getting them without even washing them, getting hung up on, getting told incorrect things by multiple people, then getting follow up emails with saying my order has incorrect order fulfillments based on the incorrect things I was told. Even the supervisor. So after spending 4,000 + dollars with the company I wouldn't recommend them because it isn't worth it.
Sb Nae
September 30, 2025
Horrible Service
The sizing was completely off, and when I received my daughter’s items they did not fit. I was very disappointed to learn that Omni Cheer does not allow exchanges only returns and refunds. I reluctantly agreed, returned the items, and placed my order again. To make matters worse, they do not provide a return shipping label, so I had to pay $15 out of pocket to send the items back.Even after UPS confirmed delivery back to them, I am still waiting on my refund. I eventually had to go through my bank to file a dispute, which is incredibly frustrating and unacceptable. The only reason I even purchased from Omni Cheer was because my daughter’s school chose them as the vendor. Customer service was no help at all, and this entire process has been a headache. I will be looking for a different vendor moving forward because I am very disappointed, to say the least.
M P Snob
September 6, 2025
The product is good quality if there's…
The product is good quality if there's a problem. We usually get help quickly. Just wish they would send less promotional emails and more coupon codes or give better deals when you buy frequently!
Jaela Rutledge
September 4, 2025
It's always a great experience with…
It's always a great experience with Omni Cheer. We get our uniforms from them every year and the quality is alwas top tier!!
Aryn
September 3, 2025
I was sent a defective under shirt
I was sent a defective under shirt, late..that I needed 4 days after arrival and the resolution that was offered to me was me paying to return it to them. Bad all around service and quality control.
Taylor Woods
August 29, 2025
Do not use this company!!!
Unfortunately, I will not be using this company again and will ensure that all of my colleagues are aware of the terrible customer service this company provides. I ordered over $2000 worth of merchandise and unfortunately, 3 items did not fit. Instead of allowing me to exchange those items, I had to rebuy them at full price when they were originally discounted due to the bulk manner I bought them in the first time, causing me to be out more money. I had to ship back the items that didn’t fit and pay $25 for shipping, and the return form I received stated that I’m also going to be charged a 10% restock fee on those items. Not to mention that I also had to pay for shipping on the new items as my total for 3 items didn’t meet the quota for free shipping that I originally received and even after asking the representative if there was a code that he could provide me due to the inconvenience of having to repurchase these items, he told me no. This is RIDICULOUS and the worst customer service I’ve ever experienced. Thank God none of our items were personalized as that would have been a nightmare. DO NOT USE THIS COMPANY unless you are 1000% sure your items will fit and not need to be returned for ANY reason
jblommersyahoo.com
August 18, 2025
This company has horrible customer…
This company has horrible customer service. They claim they do exchanges, but they do not. They take returns and make you do a new order if you need to do a size exchange. You have to pay the shipping fee on your order, pay the return shipping fee and then have to pay the shipping fee again in your new order. That is not an exchange! There is a difference between a return and exchange and they need to update their policy to reportage that they do not do expunges, only returns and new orders.
Mathew Gardewine
July 9, 2025
The worst customer service I’ve ever had
I have ordered from this company for the last 5-6 years and never had any issues. I even sent people to this company for orders.That changed this year. I ordered 50 cheer uniforms for our junior football program. 3 uniforms didn’t come in. I tried emailing 3 times and never got a response. Finally called after 3 weeks of waiting, then got told they had to review my issue, I would get a response in 24-48 hours. 5 days later I had to call again to ask about it. Sat on hold for 20 minutes to finally be told my claim was denied. I asked why. She told me because they looked back and saw on the packing slip they sent it, so it was sent, there was no way they didn’t send it because their people said they did. I said so I’m just out $280 dollars worth of uniforms a month before the season, and was told she was very sorry she wished she could help but it was denied, but I could order 3 more uniforms. Stay away from this company. They don’t stand behind their sales. * in response to their response on my review*They say they need me to verify my email used for the order to see what happened, but then the next paragraph states they weigh tested and double checked my order. Odd, how do you not know what my order is, but you know how your team did the right things on it? The email listed on this account isn’t what I ordered through. They say something to make themselves look good here, and are still absolutely terrible at actual customer service. The proof here folks.
Kerry
July 9, 2025
DO NOT USE OMNI! 😡
WARNING- DO NOT USE THIS COMPANYNot only did they completely screw up our team order, they did not take any accountability for their errors. The uniforms we received were terrible quality, we used their size kits and more than half our girls’ uniforms didn’t fit like the fit kits. Shipping is ridiculously slow and expensive. Save yourself the headache and order from any other cheer company out there.
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