omio.com Reviews
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4.2 / 5
Average user rating
21211
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for omio.com.
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omio.com Reviews
Read real experiences from customers of omio.com.
Brands may not incentivize or pay to hide reviews.
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Valerie
April 2, 2026
Great customer service
Omio is consistently easy to deal with. Their service agents are unfailingly pleasant and efficient, and any mistakes I’ve made have always been resolved quickly and without fuss.”
Ron van der Holt
April 1, 2026
Quick and easy.
Quc and easy.
SRIYANSH JAIN
April 1, 2026
Horrible experience - Stranded clients on their Honeymoon, Omio refusing compensation
I am a travel agent and booked a bus ticket through Omio for my clients who were on their honeymoon. The bus operator left them stranded at the bus station for 90 minutes with absolutely zero communication or intimation about the delay. No SMS, no email, no announcement — nothing. Imagine being on your honeymoon and standing at a bus station not knowing what is happening.Because of this failure they had to arrange last minute alternative transport to the airport, which cost them extra money, and they nearly missed their flight. The entire honeymoon mood was ruined because of this pathetic service.When I contacted Omio support for a compensation of 750.34 USD (which includes the bus ticket, additional flight costs and transfer charges), their chat support just kept repeating that the ticket is non-refundable. They couldn’t escalate, couldn’t provide a complaints email, couldn’t even acknowledge my claim in writing. Totally useless.Booking ID - OD-21590448. I have the full chat transcript saved.Omio happily takes your money but when their partner operators fail completely, they wash their hands off it. Will be filing a formal chargeback and regulatory complaint now. Would never recommend Omio to any of my clients again.
Alex
April 1, 2026
Excellent customer support
Everything was fine except I needed to contact customer support to manage the ticket. But customer support person was excellent.
Gg
April 1, 2026
the customer service rep was so helpful…
the customer service rep was so helpful and kind
Sheila
March 31, 2026
Refund for cancelled train trip
Prompt response
Karpova
March 31, 2026
This is the worst Customer Service I…
This is the worst Customer Service I ever had, first, I’m not able to change myself through your app, You respond once in two weeks and then charge me uncorrectly!
Kimberly
March 31, 2026
Daniela was very helpful after I had so…
Daniela was very helpful after I had so many issues trying to change times on the app and website. She was professional, quick, and thorough
Charlene
March 31, 2026
I sat on online chat for 2½ hours today…
I sat on online chat for 2½ hours today to get a message saying I've exited the chat 5x I didn't I kept messaging every 5 mins to say I was still there after the 5th time being disconnected by yourself I had to cancel my ticket due to my child ending up in hospital I've had nothing but trouble with this app. I do not recommend this to anyone. Just want my refund back
Caesar Von Däniken
March 31, 2026
e-mail contact was flawless
e-mail contact was flawless, but the web site didn't work well. Could not access my booking. Live chat didin't work.
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