o2.co.uk Reviews
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1.2 / 5
Average user rating
21477
Total reviews
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o2.co.uk Reviews
Read real experiences from customers of o2.co.uk.
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Janet Clegg
March 19, 2026
O2 allowed a fraudster to apply for an…
O2 allowed a fraudster to apply for an esim in my name, the fraudster took over my identity , stole money, applied for credit cards etc. O2 did not accept any blame whatsoever for what happened to me. How could they let a fraudster just take over my phone and all my private details? Avoid O2, they are terrible!!!!
Paul
March 18, 2026
Arrived at the O2 tonight to find the…
Arrived at the O2 tonight to find the Wu Tang clan had cancelled .. no email or notification .. bit of a shambles
Caroline
March 18, 2026
INCOMPETENT THIEVES
INCOMPETENT THIEVES Never ever use O2Call centre staff that are impossible to understand. They lie. They steal money from customers by overcharging / mischargingStaff in CEO office IGNORE complaints AWFUL AWFUL AWFUL
Chris Hamblett
March 18, 2026
02 insurance is a scam paid for it for…
02 insurance is a scam paid for it for 4 years for a problem to happen with the phone itself and they used some Bullshit excuse to say its not covered when its a software fault with phone amd wanted £1000 to fix it paid insurance for nothing
Ivo Scotch
March 18, 2026
Network is ok. Security none existent…customer services in India, can't understand a word
I cannot complain about mobile network or tariff, but this is about security and customer services. It's nightmare! Scammers (indians) phoned as o2 customer service, obviously I was suspicious straight away because O2 never calls. But decided to play along to find out what they're after, and they had all my details name, address, obviously phone number, and they were already in my account because they new amount I'm paying and sort code and account number... I must tell those Indian scammers most likely are working along with those friends from customer service.. Obviously I didn't give them any details, told them some warming words and dropped call. It's disgusting how easily all your details are available to scammers
Zoltan Verdes
March 18, 2026
The O2 is just texting me as they…
The O2 is just texting me as they increase my bill more than 20%…. I called costumer service and ask what for?Inflation…do we have more than 20% inflation in the UK?I switched over and I don’t need that sugar explosion..it’s a horrible company…What they think about people are dump ? I would like to rate them -5… so upset with that careless mentality on O2…
Tony
March 18, 2026
That's it I'm done. Rip off
That's it I'm done.. leaving O2 virgin whatever they want to calm themselves.. again they are ripping of the poorest this year while benefiting the rich. My mobile bill will go from £9 to £12 per month, another rise of £3 but to me 33% meanwhile if you are rich and just bought another S26 etc and all in contract, say its £75, then you get a rise of £3 which to you is 2% Ripping of the very poorest even disabled veterans like me..thanks fir my service huh...NOT
Anne Jirsch
March 18, 2026
02 Reading Branch.One of the worse…
02 Reading Branch.One of the worse experiences of my life. I now have no phone coverage and I could lose my long term number. I have spent the week in the store trying to sort out their mess. The only response is the chap who created the problem walks off muttering saying he is trying to sort it and the occasional shrug. I wish I could give a minus rating.
Davie
March 18, 2026
Nearly a year to access my O2 and get tariff changed - Appauling Servive
If I could give minus stars would. Very briefly April 2025 tried changing tariff, ID difficulty accessing my O2,20 hours plus on the phone including last call 2hours 20 minutes, dozen length emails pleading for help, got their technical team involved, never called back when said they would, said tried calling us but not record of their calls, O2 write off complaints too quickly, no one takes ownership of complaint.Was unable to change tariff for 10 months through no fault of my own. O2 have said that no one can authorize a refund or compensation more than 75 pounds regardless of the circumstances. You end up repeating self and starting again with different staff member who haven't read previous correspondence. Final write off letter poorly worded, repeated itself, was inaccurate and quite blunt to be honest. I thought Sky were bad but this has been an appalling experience over 10 months when my wife was very unwell and unable to leave the house. Stressful, frustrating and left angry that O2 seem to think that this length of time to resolve an issue,1/2 hour plus phone calls are normal and happy to walk away from a customer of over 20 years is shocking.Complaints departments would be an easy job if when someone is entitled to a refund/ compensation more than 75 pounds you just write off the complaint and advise the customer to go to the ombudsman, which involves even more time and effort by the customer.
Sarah
March 18, 2026
Still haven't received my new sim card
Still haven't received my new sim card
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