novilla.net Reviews
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Join 219+ users reviewing Novilla Mattress. Read verified ratings and real customer experiences on novilla.net before you order.
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3.7 / 5
Average user rating
219
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for novilla.net.
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novilla.net Reviews
Read real experiences from customers of novilla.net.
Brands may not incentivize or pay to hide reviews.
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Azharul Chowdhury
March 26, 2026
Doesn’t ship
Doesn’t ship, doesn’t pick up the phone.
Terry Knope
March 13, 2026
We ordered a 14” Norvilla Mattress and…
We ordered a 14” Norvilla Mattress and had a problem with a coil or 2! We contacted Customer Service and they wanted pictures of the bumps!! After I sent the pictures and mentioned I thought it Mattress Topper would probably fix the mattress and the sent onceb as soon as possible and it worked fine!! I think the Name was Gabreilla and she did a great job handling the situation! Thanks again, Billie and Terry
Akosua Safo
February 27, 2026
Very Responsive
I had an issue with my original mattress, but the company handled it wonderfully. Their customer service team was kind and very responsive. I truly appreciate their commitment to standing behind their product and taking care of their customers. Highly recommend!
N W
December 26, 2025
Amazing customer service
Amazing customer service. The pillows are some of the best pillows I've ever slept on, I'm so glad that I got them. My son loves his mattress. The best part is that it is certified made without harsh chemicals. I wish I knew about this brand sooner!
Schteve
December 22, 2025
No customer service
Purchasing was easy, they took the funds and sent the box quickly.However, there is no customer service! Despite repeated inquiries, i have been waiting 3 weeks for a response and nothing to date
CN
November 30, 2025
Excellent customer service
Excellent customer service, good quality for the price, and a great Black Friday sale, made it a great purchase. Thank you very much!
Guylaine Desrosiers
November 28, 2025
Mattress cover fabric defect.
Aldo the mattress cover fabric was defective, Novella was very prompt to correct the situation. The mattress itself is in good condition and very confortable. Excellent costumer services.
Jose Partida
October 5, 2025
Amazing bed base quality and simple
Amazing bed base quality and simple to build. Would recommend
melwbryanyahoo.com
September 19, 2025
It was excellent!
It was excellent!! Gabrielle was so nice and resolved my claim so fast! She even apologized that I was having trouble. But dealing with her was no trouble at all!!Since my topper was out of stock she gave me a choice of what I would like to replace it with.All of her emails were so kind! She took the time to explain the process and made sure I understood what all the steps were until delivery of my replacement. Which was super fast!! It was a pleasure working with her!
Kay
September 18, 2025
I bought a novilla mattress about a…
I bought a novilla mattress about a year ago but the one I had started sagging on one side. I reached out to customer service through novella and after providing the information that they requested I provide They accept me a new mattress free. I am very happy with this company and I will continue to buy mattresses from them in the future.
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