northlineexpress.com Reviews
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Join 11,104+ users reviewing northlineexpress.com. Read verified ratings and real customer experiences on northlineexpress.com before you order.
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4.0 / 5
Average user rating
11104
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for northlineexpress.com.
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northlineexpress.com Reviews
Read real experiences from customers of northlineexpress.com.
Brands may not incentivize or pay to hide reviews.
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Josh Campbell
March 20, 2026
They don’t want to sell
The ordering process is extremely laborious and as if Northline does not care to sell anything. Ordered a hearth. Went back and forth with emails and phone calls to pay them. Then four months later I finally get someone on the phone to be told they will call me back. A month goes by and I reach out for the third time since that call to be told they no longer sell those. I just don’t get it.
Mohamed Zakria
March 16, 2026
My experience with him wasn't the best…
My experience with him wasn't the best thing
Tammy Browder
February 19, 2026
Great product BUT, shipping needs work!!
I am choosing 3 because the product is well made. I purchased a 24' lifetime fire place grate with a basket height of 4 5/8" However, it took a long time to be shipped from the distributor. I called customer servive after it did not ship for 10 days. I was told the company claims they have no control over the process, but I was given an accurate arrival date. Furthermore, the money was held in my account until it shipped. The product showed up with a cardboard box taped around it. The legs were sticking through the cardboard. Both ends were totally exposed. This app will not allow pictures. UPS shouldn't have shipped it in that manner. Finally, it weighs only 29 pounds not 39 pounds as described on the wesite.
Mark Austin
November 10, 2025
An excellent resource for wood stove…
An excellent resource for wood stove owners. They offer a complete selection at good prices, ship quickly, and their packaging is impeccable—I've never received a damaged item. A truly dependable supplier.
customer
October 25, 2025
Sent back pipe that was never taken out…
Sent back pipe that was never taken out of the box. Still haven’t received a refund. Now they have my money and the pipe! Buyer beware!!
olivia singer
October 23, 2025
My father purchased a fireplace grate…
My father purchased a fireplace grate and come to find out they were out of stock and had no idea when they would have the item in stock. Obviously he canceled the order and asked for a refund since nothing has been shipped. They continue to say it’s in the “fulfillment process” so no refunds when there is nothing that’s being fulfilled. It also said “next day delivery” and it’s been 4 business days. It makes no sense. Please give refund if you cannot fulfill the order.
Paul K
July 23, 2025
Arrived on time
Arrived on time
Cam
July 22, 2025
Ten star rating.
I can’t remember a customer service experience as good as the one I had with North Line Express. It would be impossible to improve on the quality of their attention to detail, thoughtfulness, professionalism and kindness. I would’ve given 10 stars if that option was available. ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
Ricky Steely
July 17, 2025
I had a damaged section & it was taken…
I had a damaged section & it was taken care of.THANK YOU!!!!!!!!!!!!!!!!!
Deanna Slamans
July 17, 2025
Beautiful Flags
Wonderful product! Great price! The material is top notch. Stitch work excellent!
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