nordstromrack.com Reviews
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1.7 / 5
Average user rating
875
Total reviews
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nordstromrack.com Reviews
Read real experiences from customers of nordstromrack.com.
Brands may not incentivize or pay to hide reviews.
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Ms. E.K. Hill, STL MO
March 30, 2026
Beware-Deceptive Business Practices
The handbag I received is not as pictured on their website because it does not contain a zippered compartment on the inside of the handbag (in the middle of the bag) and the Louis Vuitton stamp does not contain "Made in France". I feel they clearly, knowingly, willingly, and purposely sell products that are not the products they advertise. In addition, I consider this a deceptive business practice. In addition, it will be returned. It is a counterfeit knockoff.
Robert Quint
March 25, 2026
I ordered merchandise 3 months ago and…
I ordered merchandise 3 months ago and haven't received anything. This site is total scam and their so called customer service laughable and worthless. Only alternative is to try to get money back from credit card company report scam to government and fox news who carries phony ads for Nordstrom rack. What a total 100%ripoff.
Yvette M
March 19, 2026
Nordstrom Rack ships used products
Ordered Nike V5 RNR ….the box the shoes came in was MANGLED WITH THE TOP MISSING. And I know it was shipped out like that because the actual bag the package was shipped in was not damaged at all. The shoes themselves were clearly USED/WORN/DIRT/SCRAPES. The shoes were stretched OUT like someone with a larger foot wore them then returned them, stretched out is an understatement. The laces were dirty in spots where someone clearly “pulled” on them during the stretching out of the shoe. I immediately contacted them … they absolutely DID NOT care. Their response was “return them”. That made me realize, they KNEW what condition the shoes were in when they shipped them and that they, as a company, could not care less about what they ship to you. *EDIT ADDED* 3 weeks for a refund!
Knara White
March 15, 2026
I am a regular client
I am a regular client ! I made purchases in Glendale location several times. I had a wonderful experience at the Glendale, CA Nordstrom Rack ! Cashier Meri G. was incredibly fast and friendly despite the long line. She made sure all my items were properly packed and handled with great efficiency. Give Meri G. a raise !
Andrew Hennen
March 13, 2026
Prosper TX Customer Service Sucks
The 1 star was for the merchandise. I give customer service zero. I went to pay and was next in line waiting while the two cashiers helped their current customers. One finished and had done a bunch of returns so she went to the back table to start assembling and re tagging the merchandise. She knew I was waiting as I was standing in line already while she was helping the other guest. She continued to process the returns with her back facing me and the line that was forming behind me. The other cashier was taking her sweet time helping the other customer. I waited 12 minutes in line (I was next so they helped NO ONE for 12 minutes) while she did her thing with the returns. The other cashier was still working with her original customer. Never a greeting or an apology- nothing. Might I mention that the manager was “fixing” merchandise on the rack directly behind the que and saw the line forming and our eyes met, but he did nothing and said nothing to the employees.
Wittygrl31
March 12, 2026
Disgusted by the scam
I ordered a pair of Rag & Bone white denim shorts for $80. They arrived with several red clearance stickers on them for $23.97. They were also riddled with disgusting stains. Allowing me to purchase clearance shorts for 80 dollars, covered with bright red clearance stickers, is just a huge middle finger to (me) the customer. The audacity to charge me 80 bucks for shorts they're selling for $23,97 is mind-blowing. Fraudulent and will never shop there again.
Tonya Tyler
March 9, 2026
Horrible horrible Customer Service…
Horrible horrible Customer Service can’t comprehend what you asking and then when you put a supervisor on, they just as worse. They don’t know the product they don’t know the advertisement they just clueless and rude.
Laura Ritchie
March 7, 2026
The return policy is BOGUS
The return policy is BOGUS. I live on an island and purchase thu the delivery system. I am trying to get a refund for a returned product, but it will take 8 weeks because I closed the HORRIBLE credit card. My GOD!Terrible, overpriced merchandise and a horrible return policy.
Just a Patron
March 5, 2026
False Advertising
I ordered a pair of Ray-Ban sunglasses from their website, which claimed they were made in Italy. However, when the package arrived, I discovered that the sunglasses were actually made in China, as indicated on the arm of the sunglasses. To make matters worse, when I attempted to leave a review on their website about my experience with the product, my review was rejected. I received an email stating that my review “did not meet all their website guidelines,” even though I had not made any unusual or inappropriate comments and there was no option to dispute this decision.So I have decided to leave this review here instead!
OminiV
March 2, 2026
Complete fraudulent clothing company I…
Complete fraudulent clothing company I ordered a coat back in January and they sent me a tracking number to make me think they shipped it...long story short the order was routed somewhere in China and it took 33 days before posting as being delivered they sent me a link it says delivered but my address is missing when I reached out to thier fake customer service department all I got was a response from AI saying to check the tracking information
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